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  • Job Opportunities at TechAdvance

  • Posted on: 16 August, 2019 Deadline: 22 August, 2019
  • View Jobs in ICT / Telecommunication View All Jobs at TechAdvance
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  • TechAdvance is a payment application development company with a strategic focus in developing and deploying niche payment companies to serve the needs of large public and private sector organisations in Nigeria.

    Customer Service Representative

     

    Location: Victoria Island, Lagos
    Reporting Line: Marketing/Business development Officer

    Job Purpose

    • The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

    Responsibilities

    • Open and maintain customer accounts by recording account information.
    • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Manage large amounts of incoming calls.
    • Identify and assess customers' needs to achieve satisfaction.
    • Keep records of customer interactions, process customer accounts and file documents.
    • Follow communication procedures, guidelines and policies.
    • Go the extra mile to engage customers.
    • Advise on company information.
    • Act as the company gatekeeper.
    • Suggest solutions when a product malfunctions.
    • Inform customer of deals and promotions.
    • Sell products and services.
    • Compile reports on overall customer satisfaction.

    Requirements

    • Strong phone contact handling skills and active listening.

    Skills:

    • Excellent communication skills.
    • Documentation Skills.
    • Ability to multi-task, prioritize and manage time effectively.
    • Customer Service.
    • Listening Skills.

    go to method of application »

    Business Intelligence Manager

     

    Location: Victoria Island, Lagos
    Reporting Line: Chief Innovations Officer

    Job Purpose

    • The purpose of this role is to ensure business growth through directing and managing business development activities to ensure they are delivered in accordance with the organizational strategy. 
    • The primary responsibility of the Business Intelligence Manager is to develop and implement a process to identify management's intelligence needs; gather the related information; analyze the relevant information; provide timely reports to be acted upon based on the analyses; and implement the recommendations of intelligence reporting and management.

    Responsibilities

    • Impact the profitability of the company through ensuring strategic and tactical management decisions and new business development results.
    • Support the overall process of management and corporate decision-making to ensure the organisation maximizes its short, medium and long-term profitability.
    • Conduct qualitative and quantitative research on needs assessment, new product ideation, concept testing, pricing, customer segmentation, satisfaction and loyalty.
    • Prepare regular market intelligence reports for internal key stakeholders to support their decision making.
    • Analyze continuously key competitors, key industries and translate intelligence into business insights and recommendations.
    • Identify and quantify the niche market, technical trends and new market segments for new business opportunities and risks.
    • Develop and lead the Business Development team in sourcing, managing and implementing new business opportunities.
    • Manage, retain relationships with existing clients and Increase client base.
    • Identify and map business strengths and customer needs.
    • Provide management with targeted, incisive and succinct dashboards, reports, and analysis that promote data-driven decisions.
    • Drive market analysis and research to identify trends, needs, competition and new opportunities.
    • Proactively identify, develop, and drive longer-term strategies and initiatives that will result in profitable growth.

    Requirements

    • 5-7years’experience in a similar role.
    • Advanced problem solving skills
    • Advanced analytical skills.
    • Strong knowledge of modern industry practices, such as the different measured profitability approaches.
    • Excellent team working skills
    • Great communication skills, both oral and written.
    • Networking skills.
    • Experience in consulting is an added advantage.

    Method of Application

    Interested and qualified? Go to TechAdvance career website on careers.techadvance.ng to apply

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