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  • Posted: Aug 16, 2019
    Deadline: Aug 22, 2019
  • TechAdvance is a payment application development company with a strategic focus in developing and deploying niche payment companies to serve the needs of large public and private sector organisations in Nigeria. TechAdvance has subsidiaries across the IGR, Utilities, Finance and Transport Space in Nigeria.
    Read more about this company

    Customer Service Representative

    Location: Victoria Island, Lagos
    Reporting Line: Marketing/Business development Officer

    Job Purpose

    • The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.


    • Open and maintain customer accounts by recording account information.
    • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Manage large amounts of incoming calls.
    • Identify and assess customers' needs to achieve satisfaction.
    • Keep records of customer interactions, process customer accounts and file documents.
    • Follow communication procedures, guidelines and policies.
    • Go the extra mile to engage customers.
    • Advise on company information.
    • Act as the company gatekeeper.
    • Suggest solutions when a product malfunctions.
    • Inform customer of deals and promotions.
    • Sell products and services.
    • Compile reports on overall customer satisfaction.


    • Strong phone contact handling skills and active listening.


    • Excellent communication skills.
    • Documentation Skills.
    • Ability to multi-task, prioritize and manage time effectively.
    • Customer Service.
    • Listening Skills.

    go to method of application »

    Business Intelligence Manager

    Location: Victoria Island, Lagos
    Reporting Line: Chief Innovations Officer

    Job Purpose

    • The purpose of this role is to ensure business growth through directing and managing business development activities to ensure they are delivered in accordance with the organizational strategy. 
    • The primary responsibility of the Business Intelligence Manager is to develop and implement a process to identify management's intelligence needs; gather the related information; analyze the relevant information; provide timely reports to be acted upon based on the analyses; and implement the recommendations of intelligence reporting and management.


    • Impact the profitability of the company through ensuring strategic and tactical management decisions and new business development results.
    • Support the overall process of management and corporate decision-making to ensure the organisation maximizes its short, medium and long-term profitability.
    • Conduct qualitative and quantitative research on needs assessment, new product ideation, concept testing, pricing, customer segmentation, satisfaction and loyalty.
    • Prepare regular market intelligence reports for internal key stakeholders to support their decision making.
    • Analyze continuously key competitors, key industries and translate intelligence into business insights and recommendations.
    • Identify and quantify the niche market, technical trends and new market segments for new business opportunities and risks.
    • Develop and lead the Business Development team in sourcing, managing and implementing new business opportunities.
    • Manage, retain relationships with existing clients and Increase client base.
    • Identify and map business strengths and customer needs.
    • Provide management with targeted, incisive and succinct dashboards, reports, and analysis that promote data-driven decisions.
    • Drive market analysis and research to identify trends, needs, competition and new opportunities.
    • Proactively identify, develop, and drive longer-term strategies and initiatives that will result in profitable growth.


    • 5-7years’experience in a similar role.
    • Advanced problem solving skills
    • Advanced analytical skills.
    • Strong knowledge of modern industry practices, such as the different measured profitability approaches.
    • Excellent team working skills
    • Great communication skills, both oral and written.
    • Networking skills.
    • Experience in consulting is an added advantage.

    Method of Application

    Interested and qualified? Go to TechAdvance on to applyInterested and qualified candidates should apply using the Apply Now button below.
  • Send your application

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