E-Commerce Product Assurance Manager at Bonnie Gray Resources

Job Descriptions

• Take inventory of products received per seller.
• Carry out immediate quality control check on every item received into the warehouse in a timely manner. First come, first serve basis.
• Give timely feedback to sellers, and conclude negotiations within the expected time frame.
• Create product details with accuracy for items to be posted on social media.
• Develop, manage implement, communicate and maintain a quality control plan to bring the Company's Quality Assurance Systems and Policies into compliance with global standards.
• Lead the customer complaint process by working with the appropriate functions in order to analyse the returned product/failure, formulate the response to the customer and work directly with that customer to resolve the issue.
• End to end quality leadership responsibility, provide and enhance quality control processes, both internally and externally, to ensure quality requirements are met
• Effectively interact with Sales and Logistics team to maintain product quality; ensuring targets are met.
• Assisting team with checking patterns/specification, identifying, and resolving impracticalities in a timely manner.
• Prepare accurate reports in accordance with company procedures and work instruction in order to provide reliable information for the efficient management of the department.
• Monitor & Maintain the quality of our product through the various stages of sales.
• Develop and implement programs to establish, maintain, and deliver high product quality to Customers
• Manage vendor relationships to ensure we get the best value from them. Also ensure our vendors enjoy quality experience whilst working with us.
• Liaise with all stakeholders and ensure all vendors are paid on time and get returned/rejected items quickly.

Professional Qualifications/Requirements

• Minimum of 2 years' experience as a Quality Control Officer in the fashion e-commerce Industry
• Minimum of B.Sc in Business Administration, Supply Chain Management and any other related discipline.
• Proficiency in data analysis tools
• Experience in a customer facing role.
• Preferably lives within Lekki axis.

Skills/Capabilities:

• A keen eye for Fashion.
• Attention to detail is very critical
• Problem solving skills
• Positive "Can do" attitude.
• Self-starter & strong team motivator
• Effective leadership and teamwork skills
• Good written and oral communication skills
• Ability to work under pressure.
• A willingness to learn/improve.
• Ability to work in a fast-paced, low-structure, and dynamic environment
• Ability to prioritise and manage time effectively