Operations/Branch Managers at a Logistics/Haulage Company

Position Purpose

To increase our brand goodwill through superior service delivery.

Job Description

• Ensure day to day branch operations run smoothly.
• Ensure scheduled service timelines are strictly adhered to, minimize disruption and resolve any unscheduled delays.
• Coordinate the activities of the branch operations staff to ensure available buses are assigned to routes, positioned and moved efficiently and effectively
• Disseminate information as communicated by Management to branch staff members
• Communicate shortage or surplus of buses at the branch to the HOO
• Conduct weekly price survey forwards reports to the HOO
• Ensure the branch facilities are efficiently cleaned and maintained.
• Ensure the branch meets its performance targets.
• Ensures accurate remittances to the accounts department.
• Proactively attend to questions and queries and deliver high standard of customer experience.
• Identify opportunities to improve the interface and our service to passengers and relay the potential to appropriate Unit(s) for follow up
• Ensure all employees within the branch comply strictly with the policies and procedures of the organization. E.g. resumption time, dress code, professionalism towards passengers etc
• Promote company products and services.
• Promotion of brand Goodwill.
• Provide guidance to all passengers on products and services offerings.
• Resolve products or services escalation(s)
• Liaise with the workshop to develop and implement a proactive, planned and structured approach to the maintenance of fleet vehicles, keeping within the designated budget and ensuring all vehicles used are fit for purpose and the customer experience is of a high standard. 
• Conduct necessary investigation(s) to determine the cause of problems like accidents (if any arises) and set up safety measures to avoid recurrence of such issues.
• Assist in road crashes and rescue management activities.
• Generate daily operations report for the management usage
• Handle charter enquiry and booking
• Your job description may vary from time to time due to amendment and additional duties as required to meet the Company’s needs.

Do you think you can deliver in a fast paced work environment; long term oriented and wants to be part of a team that will ensure exciting Transport experiences in Nigeria?

Qualities/ Abilities:   Patient; Empathetic: willingness and ability to put yourself in our passengers’ shoes, willingness and ability to put the company first at all times. Ability to drive a bus/vehicle;

Key performance indicators - KPI

• 0% Errors in the fleet movement chart.
• 100% compliance with all legal, regulatory requirements for fleets,
• Adequacy, comprehensiveness, effectiveness and quality of operations report.
• No of buses loaded per day

Salary: Negotiable

Experience:     Minimum of 2- 7 years cognate experience as branch/terminal manager  in the transportation/logistic  service industry

Qualification: HND; BSC in any field