Job Opportunities at MTN Nigeria

Job Description

• Ensure manage service vendors, TowerCo and other contractors deliver on agreed deliverables and quality standards.
• Ensure Partner (Managed Services, TowerCo etc.) payment, SLA and KPI validations and reconciliations.
• Contract coordination and administration
• Track and ensure timely issuance of PO and Invoice payment to MS and TowerCo
• Contract Administration
• Exclusion claim review and validation
• Penalty review for accuracy.
• Evaluate partner and Service provider performance reports for accuracy and consistency
• Ensure regular performance reports are received from MS Vendors and TowerCo etc.
• Monitor and report Contractual KPI, keep track of the values against Targets.
• Highlight and follow up with MS on critical network areas for improvement
• Ensure proper alignment of MS KPI and site categorization.
• Manage Services Vendor and TowerCo performance review and governance
• Track partners (Tower Co, MS Vendors etc.) and service provider’s compliance to contract deliverables.
• Build and maintain strong relationships with Vendors and other stakeholders
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition:

• Normal MTNN working conditions
• May be required to work extended hours
• Team based
• Field and office bound

Experience & Training
Education:

• First degree in Electrical Electronics, Computer Science or any related discipline
• Fluent in English
• Certificate in project management is an added advantage

Experience:

• 3 - 7 years’ experience in an area of specialisation; with experience working with others
• Experience working in a medium organization
• Experience using data mining tools and reporting.
• Experience in vendor/contract management preferably in a managed services environment
• Experience in Quality/performance/Operations/RF Optimization/Planning

Training:

• Vendor management
• Project management
• Network Operation and maintenance
• RF optimization

Minimum Qualification

• BA, BEng, BSc, BTech or HND

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Employment Status: Permanent
Department: Network Operations

Job Descriptions

• Executes ICT projects from scoping to implementation
• Support the Shareholder return strategy by developing and implementing Enterprise Solutions Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Take appropriate managerial action to ensure targets are met or exceeded when routinely monitored (sales, trend, and profitability analysis, profit margins, return on investment (ROI), market share and value).
• Provide accurate revenue forecasts based on product trend and planned in-life initiatives for submission at Group and Board level.
• Use relevant metrics and measures to routinely monitor progress against profitability and revenue targets and take appropriate managerial action to ensure targets are met or exceeded.
• Experienced in business and technical sales capacity, including, but not limited to: technical presentations, solution roadmap development, architectural design of the solution
• Review market and internal conditions and provide professional inputs and advice to EBU Propositions and Marketing Relations in developing an EBU strategy.
• Marshall Technical and management resources appropriately and team with sales to drive sales cycle and account penetration.
• Provide insight into market trend in the ICT world and recommend strategic direction to meet future demands and technical requirements of corporate customers.
• Ensure effective management and delivery of Business Solutions Sales and services
• Manage the Technical Sales team to ensure efficient and effective delivery on set objectives
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Drive an increase in MTNN’s Net Promoter Score.
• Interpret customer’s business needs and articulate/demonstrate how MTN’s ICT services can benefit the customer and address their needs.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Maintain effective working relationships with internal and external suppliers.
• Capture and store in-life product management and value pricing information and provide data to support management decision-making.
• Assist and advise stakeholders in making informed and effective business decision on product pricing
• Continuous liaison with internal and external stakeholders (Marketing, Key Accounts Managers, Customer Relations, IS, NWG, Corporate clients, etc.) to ensure hitch-free sales operations
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.

Job Condition

• Normal MTNN working conditions.
• Occasional local travel as required

Experience & Training
Education:

• First degree in a related discipline.
• IP/MPLS certifications is a requirement (CCNP, CCNA, )
• Fluent in English
• IT certifications or training in cloud computing will be an added advantage (DCIS, VMWARE,CCNA-Data Center)

Experience:

• 3 - 7 years’ experience which includes:
  • Experience in datacenter solutions (ICT, infrastructure and software as a service)
  • Experience working in a medium to large organization
  • Relevant experience in in Technical Sales, project, solution development, IT Service management and support Management

Training:

• Solution planning and development
• Advance level IP Networking, Internet and VPNs
• Internal conferences on cloud computing, telecommunications and consumer trends
• Relationship Management
• Project Management

Minimum Qualification

• BEng, BSc, HND, BA or BEd

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Location: Golder Plaza, Lagos
Employment Status: Permanent
Department: Business Intelligence & Strategy

Job Descriptions

• Responsible for implementation of the enterprise wide BI strategy, Decision support , Network roll out and Geo marketing insights
• Drive the implementation of the SMART Network Coverage plan to optimize revenue, market share and return on capex investment.
• Lead the review of Business Processes (BI headcount, Data governance), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy
• Ensure effective implementation of sub-divisional strategy by means of providing direction, structure, business plans and support
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Lead creation of sub-divisional strategy in line with overarching divisional goals with emphasis on client experience (internal and external)
• Serve MTNN’s customers and provide solutions to improve the customer experience.
• Partner effectively with MTNN’s critical high value customers to enhance MTN’s Corporate Brand
• Develop strategies and champion customer centric culture across the organization and develop/reform relationships with MTNN’s internal and external customers to transform the MTNN’s revenue.
• Drive an increase in MTNN’s Net Promoter Score
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Work closely with IT, Network group , Sale team and Marketing to implement the BI roadmap and processes, Network Coverage plan and regional initiatives.
• Interface with Opco stakeholders, Group Management Service stakeholder and consumer divisional heads (not limited to) in order to ensure effective and efficient operations
• Ensure team’s collaborate with Quality Assurance and Internal Audit teams to perform periodic quality and process audits
• Collaborate with other functional heads to enhance key elements of the consumer business model
• Collaborate with Group Management Services/Group Technology and Opco leaders to add and / or modify suite of services/support provided and develop standard templates and reports
• Partner with MTNN’s Ecosystem Partners to deliver business value.
• Drive the implementation of the BI data quality and governance processes to improve reporting quality and decision making across the enterprise
• Define and manage business rules for key business metrics (subscribers, revenue etc and implement automated dashboard (Daily, weekly monthly) to track performance at executive and operational level.
• Identify and gather BI requirements from the business units and work with IT to ensure timeline delivery in line with quality standard.
• Provide detailed granular insights (network, customer behavior, channel, competition etc) on regional and territory performance identifying growth opportunities, root causes, risks and tactical initiative to improve performance.
• Coordinate the National and regional engine room activities including insight generation and performance management
• Identify coverage risks and opportunities (ie in terms of churn and acquisition potential) and define strategic targets for Network Coverage optimization around costs, coverage quality needs, market opportunities and customer.
• Work closely with the network group, sale and marketing teams to ensure effective implementation of the annual coverage plan
• Develop and coordinate the implementation of tactical intervention plan to improve network site/cluster utilization, profitability and revenue generation.
• Direct the post implementation evaluation of regional initiatives, programs and market activations.
• Develop and deploy predictive analytics model and big data capabilities to drive actionable insights and actions.
• Provide strategic guidance with respect to implementation of new BI systems, tools, applications and architecture.
• Drive integration of all existing data sources into one single Enterprise warehouse as well as develop acquisition plan for new data sources ( internal and external) .
• Manage geo coding and cluster delineation setting robust criteria for cluster prioritization.
• Secure successful implementation of key transversal location/geo based projects and initiatives across MTNN.
• Identify training and development needs and manage skills enhancement programmes for the virtual sales team to ensure enterprise sales targets are fully met.
• Review performance against agreed KPIs and compliance to SLAs
• Create and monitor plan for continuous improvement
• Review performance of teams

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours
• Regional, national and international travel.

Experience & Training    
Education:

• First degree in any relevant discipline
• Industry certification(s) and/or post-graduate/professional qualification(s) in a related field (an added advantage)

Experience:

• 9-17 years working experience comprising:
  • Experience in the telecom industry with at least 4 years in managerial role
  • Experience in leading and implementing analytical projects and data quality program
  • Strong experience in network coverage planning and implementation
  • Experience in directing Geo spatial analytics and implementing geo related commercial plan
  • Strong leadership abilities, business acumen and stakeholder management.

Training:

• Segment Strategy and marketing training
• Marketing Management and decision making courses

Minimum Qualification    

• BA, BEd, BEng, BSc or HND

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Job Description

• To promote MTN brand and deliver on monthly sales target and other expectations as required by the division.
• To lead and manage a team of Sales Representatives, Mobilize Consultants, Field Support Agents, and SRAA
• Ensure increase in sales/activations and product penetration by ensuring brand visibility within territory.
• Review channel operations and stock levels and ensure proper stock management in channel in order to meet customer demands.
• Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and increase product knowledge, as well as identify developmental opportunities for team members.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Oversee and coordinate all technical activities, the activities of direct reports and ensure all transaction and administrative documentation is recorded and available for business use.
• Build and maintain relationships with dealers, participate in organizing channel distributor forums and events to enhance business relationship.
• Provide procedural and policy guidance to direct reports and other operational staff and communicate service standards to direct report to ensure that targets are achieved.
• Work with other units /departments including Marketing to arrange promotions and local events that increase the presence and visibility of all products within the target market.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
• Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required.

Job Condition:

• Normal MTNN working conditions
• May be required to work extended hours/weekends
• Tool of trade vehicle provided
• Work is carried out mostly in the field
• Open plan office

Minimum Qualification

• BA, B.Eng, B.Ed, B.Sc or HND

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Location: Oyibo-Port Harcourt, Rivers
Employment Status: Permanent
Department: Business Development

Job Descriptions

• To manage and develop trade infrastructure and the channels of distribution especially retailers to ensure MTN dominance at retail in the assigned territory.
• Confirm that sub dealers and dealer branches are contacted and stock receipt / movement verified
• Provide Informal training in shops on products, services and promotions being run by marketing ,channel or region and on the spot training/coaching of all visited outlets in territory ( 100% of all visited outlets in call cycle)
• Manage events and promos, generate sub-dealer specific promo specification and perform post-promo evaluation
• Provide weekly/monthly sales activity report, market intelligence report and initial report to Field Service Engineers on state of network in territory
• Monitor and report back on network quality and other sales impacting indices in territory covered
• Ensure call cycle time of 8-10 visit a day per territory or as business requires
• Identify, classify and support all players in channels of distribution and ensure weekly / monthly database update
• Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
• Ensure information from Distributor Account Executive on Trade Partners product distribution is confirmed and relevant Sub Dealers followed up and provide weekly / monthly report
• Direct all channel participants to MTN identified growth area within your territory
• Establish consistent channel standards including branding as per channel recommendation.
• Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
• Support all identified outlets with 100% merchandizing as appropriate and defined.
• Manage stock in channel and provide appropriate reports as follows;
• Build relationship between lower and upper levels (i.e. between Authorize distributors and sub dealers), Support Trade partners and Sub dealers and link subs, retailers etc to Trade Partners and help nurture the relationship
• Resolve all issues/queries with regards to activations, products and promotions
• Ensure collaboration between sub subs, retailers etc to TPs and help nurture the relationship and increase RRP
• Gather market information and provide feedback to management
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition

• Tool of trade vehicle provided
• May be required to work extended hours / weekends
• Work is carried out mostly in the field
• A valid drivers license (Extensive local travel)
• Normal MTNN working conditions
• Open plan office

Experience & Training
Education:

• First degree Preferably social sciences
• Fluent in English

Experience:

• 1 - 3 years’ experience in an area of specialisation; with experience working with others
• Experience working in a medium organization
• Sales & Marketing experience in a fast moving consumer goods environment

Minimum Qualification    

• BA, BEd, BSc, BTech or HND