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  • Posted: Jul 19, 2019
    Deadline: Not specified
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    Owens and Xley Consults is a Lagos based company that offers business advisory and consulting services to help Small and Medium-sized Enterprises (SMEs). Our Mission is to provide quality insights, tools and resources needed to build a sustainable business.
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    Bakery Operations Manager

    Job Code: OX/BM/SLT/008

    OVERVIEW

    Our client, a leading bakery and pastries company, located in Ikoyi is looking to fill the position of a Bakery Operations Manager.

    The function of the Role:

    The Bakery Operations Manager oversees all staff, budgets, and operations of the business.

    KEY RESPONSIBILITIES:

    • Manages and oversees the daily operations of the company;
    • Coordinates daily activities and facilitates communication between employees;
    • Manages and oversees the activities of the customer service personnel, decorators, bakers, drivers, and other support staff;
    • Handles external and internal communication of the company;
    • Manages calendar, prepares for key events, and ensures events run smoothly; Attends business meetings, events, and functions on behalf of the MD;
    • Ensures the quality of the company’s products- cakes, pastries, and desserts are met; Promotes and markets the company’s products;
    • Oversees customer’s orders from the point of order to the point of delivery or collection;
    • Manages calls, resolves client complaints, and other external issues directed from the customer service personnel;
    • Recommends strategies and advises the MD on issues that pertain to the development of the company;
    • Liaises with IT professionals to ensure company invoice software is up to date;  Delegates tasks to other employees;
    • Performs other duties as assigned by the MD.

    REQUIREMENTS

    Educational Qualification

    BSc/BA;

    Experience

    • 2-4 years’ experience as a manager or similar executive role
    • Experience in the bakery industry is a plus

    Skills and Abilities

    • Highly analytical, driven and focused.
    • High level of professionalism;
    • Networking, prospecting and persuasion skills with the ability to identify the needs and challenges of clients.
    • Experience in planning and budgeting
    • Must have knowledge of business process and functions (finance, HR, procurement, operations, etc.)
    • Strong analytical ability
    • Must have outstanding organizational and leadership skills
    • Problem-solving aptitude
    • Good written and verbal communication skills
    • Must have sound judgment
    • Must pay great attention to detail
    • Must be service-minded.
    • Must present herself and act in a manner that is appropriate in order to protect the organization’s image and reputation at all times.

    Method of Application

    Applicants should send their resume to recruitment@owensxley.com using the "Job Title and Job Code" as the subject of the mail.

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