Jobs at Alpha Mead Group

Job Description

• The Facility Manager is responsible for the day-to-day operational management of the facility through implementation of policies, procedures and programs required by the client and the company.
• The ultimate goal is to assure a well-managed well maintained property or portfolio of properties with emphasis on positive and timely response to the concerns and needs of the clients occupying the property.

Responsibilities

• Conduct periodic unannounced property inspections on weekends, nights and early mornings to determine the performance of key service providers, i.e. janitorial service, landscaping, security, technician/handyman services, etc.
• MBWA - Manage by walking around.
• Involvement and input required with the Portfolio Manager for the selection of service providers.
• Assure full compliance of all service providers with property specifications and standards.
• Responsible for daily inspection and supervise Preventive Maintenance plans for the following:
  • The building including ceiling, walls, floors, windows, etc.
  • The generators
  • All offices within the building
  • The premises grounds including the parking facilities.
  • Sanitation with a strong focus on the toilets.
  • Possible annex locations within the facility.
• Oversee the correction of maintenance issues that relate to the interior space and exterior of the building, as applicable.
• Manage property to identify, prevent, address, and eliminate all environmental, health and safety issues.
• Conduct regular periodic fire and life safety inspections.
• Provide for records destruction services as needed to protect proprietary information.
• Monitor utility usage and make adjustments in usage patterns to minimize costs.
• Provide project management services for small projects as directed by management.
• Additionally, the Facility Manager is involved and serves as a resource for all interior planning, furniture reconfiguration and internal moves of the clients.
• Conduct periodic property review to prepare and maintain plans for handling major storms, security risks and other extraordinary events.
• Maintain liaison relationship with Landlords or Landlord Representatives.
• Review and understand Leases.
• Produce monthly reports, including an operations summary of completed and planned operations activity.
• Assist Project Management and Engineering, Design and Construction personnel – Protect the property.
• Provide for the provisioning of administrative / office services as needed by client occupant organizations.

Client Relations:

• Respond positively and promptly to daily client needs.
• Assure consistent approach to addressing client needs.
• Lead Team meetings.
• Conduct periodic customer surveys.
• Advise clients of fire hazard and regulatory compliance requirements in your workspace.

Financial:

• Contribute to the preparation of annual operating budgets and implement the day-to-day management of the facility within the parameters of the budget.
• Receive, review, code and sign supplier invoices.
• Maintain ongoing communications with head office Accounts Department and appropriate Accounting Manager.
• Site Float Management
• Develop capital requirements and budget as required.

Administration:

• Provide services and contact information updates required.
• Supervise and direct the work of assigned employees/contract staff.
• Annual review of staff performance.
• Ensure compliance with all training activity and schedules for subordinates and team members, working within the Company policies and procedures.
• Keep emergency contact lists up to date and distributed to the necessary people, i.e. immediate managers, security.
• Maintain emergency procedures.
• Maintain fire safety plans

Requirements

• Minimum of B.Sc/HND in any of the following courses: Mechanical Engineering, Electrical Engineering, Civil Engineering/ Building Technology, Industrial Engineering, Environmental Sciences, Quantity Surveying, and Estate Management.
• Minimum of 5 years of experience within the Real Estate/Construction and Facility management company
• Ability to identify systems effectiveness and compliance
• Understanding of results based project management , project monitoring and reporting
• Knowledge of monitoring strategies, approaches and methodologies in general
• Skills in developing monitoring systems that include performance indicators. Skills in multilevel, multipurpose reporting and in the collation, interpretation and analysis of information.
• Strong analytical skills: Ability to analyse and synthesize lessons learned from project monitoring and ability to incorporate these into planning for the next programme cycle.
• Computer savvy; proficient in MS Office.
• Detail-oriented with the ability to work in a fast-paced environment.
• Good interpersonal relationship management.

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Location: Calabar, Cross River

Job Description

• The Help Desk Officer is responsible for assessing how successfully processes have been implemented, for judging the effectiveness of any achieved defined target levels, driving special projects, inspecting site at pre-proposal stage, conducting gap analysis, preparing facility condition assessment reports, providing support in negotiation as necessary. Supports the Facility Manager.
• Be the first point of contact for all customer enquiries; escalate concerns of a complex nature to the facility manager for advice and guidance.
• Log all job requests that are received via telephone onto the central Helpdesk request system.
• Ensure all relevant information in order to prioritise and resolve requests is obtained and evaluated.
• Contribute to the development of new works requests into quotations, requesting purchase orders and arranging work in consultation with the customer, and organising the recharge process.
• Monitor work progress and update customers through to completion of work, gather feedback from the Estates team in order to update issues accordingly.
• Run reports and analyse helpdesk data as requested.
• Ensure events requirements are carried out by relevant teams. where required.
• Manage day to day administration and filing as required as directed.
• Follow up with customers and users to ensure complete resolution of issues
• continually monitor the facility for compliance with safety, health and environmental regulations
• must always have plans in place to maintain a variety of systems and functions within the facility
• Provide technical assistance and support for incoming queries and issues related to site maintenance

Requirements

• HND/BSc in relevant fields
• Minimum of 2years experience in similar role
• Skilled in project management
• Computer savvy; proficient in MS Office.
• Detail-oriented with the ability to work in a fast-paced environment.
• Outstanding communication
• Excellent organizational skills, A knack for problem-solving
• Good interpersonal relationship management