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  • Career Opportunities at Airtel Nigeria

  • Posted on: 10 July, 2019 Deadline: Not Specified
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  • Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.

    Lead, Quality Assurance & Tools

     

    Purpose of the Job

    • Ensure visibility, availability and delivery of quality of experience reports using robust and functional performance systems/tools.
    • Identifies and drives execution of actions to improve quality of experience.
    • Ensure functional performance management systems/Tools.

    Roles and Responsibilities

    • Ensure subscriber perceived network performance at optimum level and introduce measures for improving subscriber perception
    • Develop and standardize customer centric performance matrices (KQI, CEI)
    • Ensure Network PM correlation with CEM & SQM metrics
    • Performing all kinds of network assurance, measurements and benchmarking after any modification implemented in the network
    • Preparing regular voice & Data quality Benchmarking campaigns reports highlighting the weaknesses and strengths of each carrier involved
    • Engage with and lead cross functional teams in troubleshooting issues impacting quality
    • Ensure VVIP Subscriber Monitoring and issue identification, resolution and assurance
    • Using Probing system application (i.e. Geolocation) & available trace viewer tools to facilitate complaints investigation
    • Ensure adherence to regulatory QoE requirements, driving execution of improvement initiatives

    Competencies:

    • Attention to details
    • Integrity
    • Innovative
    • Proactive
    • Analytic
    • Multi-tasking
    • People management

    Skills and Qualifications

    • Minimum 6 years managerial experience in a GSM/Mobile company
    • Minimum 8-10 years of relevant experience in ICT/Telecom
    • Minimum 4 years System Administration and Data Analytics
    • Bachelor of Engineering degree (Electrical/Electronic, Computer Engineering/Science, Telecommunication or related fields
    • Good Knowledge of vendor equipment - Huawei, ZTE, Nokia, Ericsson systems including OSS
    • Solid experience in GSM/UMTS/HSPA+/LTE and 3GPP standards
    • Familiar with voice quality standards and its evolution such as PESQ, MOS, POLQA.
    • Network Performance management and End-user Quality of Service Optimization
    • Knowledge of regular RF tools such as drive test tools, post processing, Benchmarking tools
    • Expert knowledge on performance management tools, procedures and test
    • Working knowledge of programming languages such as C++, Python, UNIX, scripting tools, etc
    • Knowledge of IP and systems administration
    • Knowledge of mapping software such as MapInfo, Google earth
    • Analytical, Statistical and Presentation skills using various office suites
    • Predictive analytics
    • Project management of internal and external resources
    • Minimum 6  years’ experience in Network Performance, Optimization, Planning, O&M, Deployment

    go to method of application »

    Head, Transport Engineering

     

    Purpose of the Job

    • This is a vital position to head and manage design & planning of network unit and providing technical solutions for connecting cell sites and enterprise customer locations for excellent customer experience.
    • This person will be interacting with the Partners’ teams’ very extensively. Robust, flexible and state of art fiber and microwave transmission network planning & delivery is the essence of the role.

    Roles and Responsibilities

    • Transmission Design based on optical fibre network and Microwave.
    • Design the MBPN and data network
    • Pre-qualification & participation in the ordered network elements based on engineering and commercial aspects.
    • Definition of network reference architecture designs for Airtel OpCo transmission and transport networks to support IP/TDM based mobile voice/data, enterprise and other services, with the aim at delivering clear design targets to the Africa operations to plan and execute against.
    • Identify and evaluate converging technology opportunities as well as study and evaluate market trends that apply directly and indirectly to the Airtel OpCo of assignment.

    Skills and Qualifications

    • Bachelor of Engineering Degree in Electronics & Communications Engineering
    • Sound knowledge of fiber optics network for Mobile & Enterprise Network - Planning
    • Bachelors of Science in Telecommunications
    • 10 years telecommunication experience
    • More than 6 years’ experience in Transport Planning.
    • Experience in optical fiber networks design, DWDM
    • MBPN and IP design
    • Ericsson or Huawei Transmission experience is required.

    Competencies:

    • Good communication skills
    • Ability to work in challenging environment.
    • Analytical thinking and decision making
    • Dynamic personality
    • Analytical and Presentation skills.

    go to method of application »

    Technology Program Executive

     

    Purpose of the Job

    • This function co-ordinate Network Governance reviews with major delivery partners, tracks action plans and keep abreast of all related records. It supports all Network in Maintaining a program for all Network Projects.
    • It actualizes the Purchase to Capitalization (PTC) process for Capital Expenditure through interactions with Network Departments, Finance, and Supply Chain Management.
    • It follows through on all Network Open Internal Audit issues.

    Roles and Responsibilities

    • Facilitate all mandatory, periodic Network Governance reviews with key delivery partners.
    • Maintain accurate records for all ongoing issues and follow through to closure in timeous manner.
    • Follow through on Network CWIP to ensure field executed works are actualized in the Finance system, by engaging Network planning and Deployment departments, Supply Chain Management and Finance.
    • Facilitate the disposal of obsolete and unable assets through engagements with the relevant stakeholders in Nigeria and the Group.
    • Maintain accurate records of CWIP at all times.
    • Prepare weekly and monthly CWIP reports.

    Skills and Qualifications

    • Bachelor of Engineering degree or related fields (Masters of Business Administration or Engineering Management will be an advantage) 
    • Project Management Certification
    • Working Telecommunications Knowledge
    • Analytical and Presentation skills
    • Minimum of 10 years’ working Experience
    • Minimum of 5 years managerial experience
    • Relevant Project Management experience
    •  Past Experience in a Telecommunication Environment is desirable.

    Competencies:    

    • Good interpersonal relationship
    • Personal tenacity to succeed
    • Personal organizational skills
    • Effective communication skills
    • Time management skills
    • Motivational skills.

    go to method of application »

    Business Support Engineer

     

    Purpose of the Job

    • The main activities of the RAN Business Support Function will be to support Airtel RAN customer complains quick resolutions and improve revenue.
    • Support in design, monitoring, troubleshooting, wireless networking, configuration, routing, and load balancers. Strong ability to lead a RAN team, communicate with all levels of the organization, and anticipate potential problems, and solutions for potential and occurring issues, is required. This is a fast pace environment that require quick thinking, and rapid solutions.

    Roles and Responsibilities

    • Maintains and implement RAN "BSC/RNC/Node B/RBS" environment by providing onsite hardware and software system support; identifying system improvements; upgrading, installing, and configuring systems; monitoring system performance.
    • Support to reach quality performance of RAN equipment in Airtel network
    •  Support daily business operations performed by RAN Engineers during the resolution of critical matters.
    • Coordinates with Planning, Optimization and Performance section for all required configuration changes.
    • Ensure the availability of RAN network of Airtel
    • Handling of emergencies outages in RAN domain "BSC/RNC/NodeB/RBS"
    • RAN "BSC/RNC/NodeB/RBS" recovery from major failure

    Competencies:

    • Strong problem solving and decision making skills.
    • Ability to draw conclusions from complex technical data
    • Excellent product/services knowledge within the area of responsibility (including working knowledge)
    • Knowledge about our competitor’s product/services within the area of responsibility
    • Very good computer literacy
    • Strong analytical capabilities and troubleshooting
    • Strong customer orientation
    • Ability to command the attention and respect of senior personnel in the customer
    • Good Ericsson organisation knowledge
    • Customer knowledge about internal as well as external customers and awareness of their situation and needs.

    Skills and Qualifications

    • A minimum of 8 years work experience in the Telecoms environment
    • Product knowledge within the indicated solution area
    • Knowledge about Huawei business processes and organization.
    • Good knowledge about RAN design and dimensioning.
    • Good Knowledge on IP Networking and design
    • Good Knowledge on network evolution and standards bodies 3GPP, ITU.
    • Must have good and strong telecommunications radio knowledge in RAN domain

    go to method of application »

    Lead, Business Support System

     

    Purpose of the Job

    • Responsible for overall IT Operations for Business Support Systems e.g. ERP, HR Systems, Revenue Assurance & Fraud Mgt. ,CRM, Billing, BI, Distribution, KYC etc.
    • Manage and provide operational direction, systems stability, ensure systems performance and world class quality support to users for maximum productivity, efficiency and revenue growth.
    • Providing service and vendors/partners management by proper IT governance process, SLA management and ensure proper security and compliance with the Bharti Security policy and IT processes.

    Roles and Responsibilities

    • Liaise with other business units in the signoff of requirements for Ad-hoc reports and manage the process to sign-off on delivery
    • Ensure high availability of all systems involved in report generation and ensure that contingencies are in place in an even of failure of primary systems
    • Ensure that data integrity checks are done on all reports before sharing with business
    • Manage the on-boarding process of new reports on CX systems to ensure that accurate requirements are captured, accurate reports developed, validated and signoff by the business before publishing on the portal
    • Ensure regulatory compliance in the retention and retrieval of critical data in accordance with the Law
    • Ensure that circulation of SMS reports is timely, accurate and only to approved recipients

    Competencies:

    • Demonstrated success in managing multiple services simultaneously
    • Demonstrated success in managing overlapping & complex projects involving multiple vendors
    • Proven ability to influence cross-functional teams without formal authority

    Skills and Qualifications

    • University degree in Computer Science and other related disciplines
    • Professional Qualification in ITIL and SIX Sigma with focus on IT
    • Professional qualification in Project Management Techniques
    • 5-7 years with a minimum of 3 years in management role preferably within the Telecoms industry.
    • Experience in databases, analytics , Operating systems and system integration
    • Experience on managing diverse and complex platforms and environments

    go to method of application »

    Passive and Active Partner Governance Engineer

     

    Purpose of the Job

    • Responsible for Manages Services contract KPI Delivery Quality Assurance, ensuring attainment of optimal Network service Quality.
    • Enforce contract adherence by partners, managing vendors to deliver on agreed Quality standards. Responsible MS Quality KPI validations, reconciliations and signoffs.

    Roles and Responsibilities

    • Validation/Auditing the processes and procedures across strategic partner operations
    • Track SLA with strategic and non-Strategic partners to ensure compliance and impose penalty where applicable.
    • Supervise software roll-out after first node implementation
    • Audit Network configuration to ensure that all the nodes are running with latest software.
    • Supervise and conduct acceptance test for all the new nodes to be integrated to the network.
    • Leading/Guiding the MS team during hardware and software change implementation.
    • Effective Management of Spare Process within the operations in order to ensure sustained network KPIs.
    • Supervise all special events projects like improvement drives, festival target optimization (Charismas, EID & New Year etc), Bombed/burnt sites restoration.
    • Project manages MS transition.
    • Provide support for all RAN related issue coming from customer, CSD.
    • Provide technical governance with MS partners.
    • Follow up on the reported problem.  

    Competencies:

    • Good Team spirit.
    • Action oriented.
    • Attention to details.
    • Accuracy.
    • Personally motivated.
    • Proactive spirit.
    • Getting it right the first time.

    Skills and Qualifications

    • Bachelor’'s degree or HND in Engineering or any related applied science field.
    • At least 5years Networks Operational experience in GSM environment.
    • Technical knowledge on Network Elements (Switching Systems, RAN, MPBN and SIGTRAN)
    • Basic troubleshooting skills on Network Elements.
    • Experience in different network vendor area, such as Ericsson, Huawei, NSN etc.

    go to method of application »

    Lead - Reporting & Regulatory Compliance

     

    Purpose of the Job

    • Responsible for Manages Services contract KPI Delivery Quality Assurance, ensuring attainment of optimal Network service Quality.
    • Enforce contract adherence by partners, managing vendors to deliver on agreed Quality standards. Responsible MS Quality KPI validations, reconciliations and signoffs.

    Roles and Responsibilities

    • Monthly MS Validation and Signoff
    • Ensure accurate validation of monthly MS sign-off
    • Routinely validate reported KPIs used for sign-off
    • Ensure deployed sites meet required minimum contractually agreed KPI to prevent degradation of network quality
    • Follow through with MS partner to optimize new/expanded sites
    • Validate the accuracy and integrity of all performance reports received from MS (weekly/monthly/Quarterly/adhoc etc.)
    • Benchmark performance of various partners to engender effective competition for continued improvement
    • Drive review of KPI formula changes as required

    Competencies:

    • Attention to details
    • Good negotiator
    • Integrity
    • Innovative
    • Analytic
    • Multi-tasking

    Skills and Qualifications

    • Bachelor of Engineer degree (Electrical/Electronic, Telecommunication or related fields )
    • Sound knowledge of Mobile Network Operations, Planning, Optimization, Performance
    • Contract Management and administration
    • Vendor Management
    • Project Management
    • Network Audit and functionality testing
    • Understanding of network CAPEX/OPEX fundamentals
    • Business analysis
    • Analytical, Statistical and Presentation skills
    • Sound MS Excel skill
    • Knowledge of Performance managements systems/tools/support systems
    • Minimum 5 years managerial experience in a GSM/Mobile company
    • Minimum 5 years Project/Contract  Management experience
    • Minimum 6  years Vendor Management experience
    • Minimum 6 years Deployment experience/Network Operations & Maintenance in Telecom
    • Minimum 7 years Network Performance experience
    • Minimum 8 years Telecom experience

    go to method of application »

    Regional Technical Officer

     

    Purpose of the Job

    • To lead, direct, coordinate and control all Network Operations, Maintenance and Resources in the Region to ensure all goals (optimal network availability, coverage, maintaining target network KPI’s and quality standards) are met to deliver plus one network quality.
    • Providing local network support for both the Commercial Teams in the Region towards ensuring that network impacting issues are proactively resolved.

    Roles and Responsibilities

    • Ensure overall proactive and continuous improvement of Customer experience and perception in the Region.
    • Responsible for the overall alignment of regional objectives with organizational objectives by ensuring effective communication of operational plan to all stakeholders as well as its execution and monitoring.
    • Ensure Regional Network performance across all KPIs
    • Periodic review and analysis of worst cells and follows up with ZTOs
    • Drive continuous Network improvement of own zone drawing up improvement plan and following up on related functions within network.
    • Co-ordinate Annual Regional Operating Plan compilation for Airtel Nigeria Networks
    • Direct achievement of Annual Regional Operating Plan targets and all local and group Operating Expenditure saving initiatives to ensure optimization of all network investments
    • Ensure Key focus on recurring Operating Expenditure.
    • Co-ordinate the Regional Networks team to ensure alignment with the organizational goals
    • Ensure all processes for effective management of Partners.
    • Ensuring that SP requirements receive the necessary support from both the network local and central teams

    Competencies:

    • Team Management
    • Analytical and Presentation skills
    • Strategic negotiation skills
    • Entrepreneurial disposition in decision making and managing resources
    • Logical decision making abilities
    •  Flexible and dedicated
    • Ability to innovate and deliver value to business
    • Ability to manage an outsourcing partner to effectively deliver on service level agreements
    • Ability to motivate and lead both internal and external partners
    • Impeccable integrity and character
    • Communication Skills
    • Cost, process and automation Innovation

    Skills and Qualifications

    • Bachelor of Electrical /Electronic Engineering or Telecoms Engineering (Masters Degree in Engineering a plus)
    • Sound knowledge of Mobile Network O&M
    • 8 - 12 years of varied experience in operation and maintenance in the Telecom industry
    • 4 – 6 years managerial/Supervisory experience in a GSM/mobile company

    Method of Application

    Use the link(s) below to apply on company website.

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