I.T Technical Support Officer at Carlcare Development Nigeria Limited

Job Summary

• We are looking for an I.T. Technical Support Officer to provide front-line technical-support services to staff pertaining to various technical issues and needs relating to hardware, software, and services.

Responsibilities

• Carrying out scheduled tasks, including backups, daily checks and administration.
• Escalating necessary incidents within the Infrastructure to the IT team Lead and management.
• Responding to and logging user's requests and faults and providing first line technical support over internal core technologies and services.
• Keeping users informed of any IT related issues that may affect work flow.
• Communicate with third party service providers to raise and resolve issues.
• Providing feedback on any issues faced with troubleshooting e.g. updating documentation, configuration of user set ups, in order to help improve internal processes.
• Perform related duties consistent with the scope and intent of the position.
• Monitoring and updating our IT Service Management tools, and processes and diagnosing and resolving hardware and software faults

Experience and Qualifications

• The ideal candidate must have a minimum of Bachelor's Degree in Information Technology, Computer Science or a related field.
• Minimum of 3 years hands-on experience in providing first-line exceptional IT support in a business environment.
• Possessing any I.T. Certifications would be considered a plus
• Solid working knowledge and familiarity with software and server solutions.
• Competences and Attributes
• Excellent written and verbal communication skills; communicating to all levels within an organization.
• Age range: 24-29 years old
• Must have completed NYSC
• Advanced knowledge of MS Office Suite including PowerPoint, Word and Excel.
• Must have excellent troubleshooting skills and documentation capabilities
• High energy, motivated, open-minded with the ability to resolve problems efficiently and effectively
• Self-motivated and must have a positive attitude to work, with the ability to handle high-pressure situations