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  • IT Support Officer at ICS Outsourcing Limited

  • Posted on: 19 June, 2019 Deadline: 28 June, 2019
  • View Jobs in Consulting View All Jobs at Integrated Corporate Services - ICSL
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  • ICS Outsourcing is Nigeria’s leading Outsourcing provider incorporated in August 1994. We offer a comprehensive range of outsourcing services ranging from People Outsourcing to Sales BPO. We provide bespoke Business Support Solutions to all kinds and sizes of business.

    IT Support Officer

     


    Job Objective(s)

    • The successful candidate will join the 1st/ 2nd level Technical support team in providing network infrastructure, business application and telecoms support to ensure optimal IT service delivery to the business within an ITIL framework environment

    Duties & Responsibilities

    • Provide technical support to business users both remotely and face to face
    • Maintenance and support of central hardware, operating systems and utilities
    • Administer installations, including setting up new systems/hardware and promptly installing updates Support of VMware clusters, Site Recovery Manager
    • Desktop support – Windows 7
    • Support of the following would be highly desirable: Email Systems (Exchange), Windows 2008 Server Systems, VM Ware, Hyper V, Active Directory Account Administration, Mobile phone systems (BES)
    • Troubleshooting and resolution of issues relating to business applications
    • Installing/configuring new computers/telephones
    • Troubleshooting IT equipment - printers, scanners etc
    • Log all IT incidents and service requests to ensuring a timely resolution
    • Perform SOD and EOD duties
    • Assist with the Installation, configuring , and support of the LAN and WAN and Internet systems
    • Maintain network equipment, servers and users hardware and software
    • Maintain effective relationships with vendors, consultants, and service providers
    • Perform routine manual/automatic backups and archival of files stored on the network to assist with disaster recovery
    • Assist with data recovery, using tape backup or recovery tools
    • Assist in software resting of new releases, proactively escalating issues
    • Partake in project work from inception to closure
    • Monitoring of applications
    • Competence in PC network security issues, including virus protection and prevention
    • Maintain the existing network and server systems
    • Perform /support HP storage solutions including replication
    • Assist in the design of new infrastructure to support changing business needs
    • Assist in the management of IT Assets
    • Deliver outstanding customer service by responding to and efficiently resolving client issues and request.

    Requirements
    Experience:

    • Must have a minimum of 2 years cognate experience in financial services/service oriented industry

    Education:

    • First Degree in Computer Science/Engineering
    • ITIL Certified

    Key Performance Indicators:

    • Financial
    • Vendor Invoice processing and payment
    • Budget variance
    • Customer
    • User satisfaction ratings
    • Technology as a business enabler
    • IT Operations
    • MTTR for user requests
    • Systems response time
    • Systems failure rate & exceptions

    Internal/External Contacts (e.g. Clients, Regulators, Regular Meetings etc):

    • Internal Contacts: Staff, Middle-Management
    • External Contacts: Suppliers/Service Providers, IT & Business Consultants

    Key Competency Requirements Knowledge:

    • Network (voice & data) Cabling
    • LAN & WAN technologies
    • Microsoft suite- Exchange, SharePoint,
    • Virtualization knowledge
    • Operating system installation & configuration
    • Troubleshooting and fixing Network cabling
    • Configuring network devices
    • PABX configuration and troubleshooting
    • BES Server/Mobile device Administration
    • MIS reporting
    • Some development experience Skill/Competencies
    • Ability to solve complex problems on own initiative
    • Ability to work independently and as a SPOC/ PM
    • Strong written and oral skills, plus interpersonal skills
    • Sound client service skills with proactive and creative approach
    • Demonstrate working knowledge of Windows O/S and PC hardware as well a broad understanding of IP communication and technologies
    • Understanding of business processes and workflows

    Reporting Relationship:

    • Reports to: IT Operations Team Lead.

    Method of Application

    Interested and qualified candidates should send their Applications to: holugbue@icsoutsourcing.com using the "Job Title" as the subject of the mail.

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