General Manager at Pad-Up Creations

Job Descriptions

• Responsible for overall management and the smooth running of the daily operations in line with company policies and standards.
• Responsible for coaching development and training of all levels of Managers for operational excellence, support company training initiatives, involved in process for new employee orientation & induction, monitor training processes to ensure quality training of team members and managers.
• Plans and sets goals; focuses on in-store problem solving/process improvement.
• Provides leadership and support for each Manager to achieve desired targets and ensure 100% customer satisfaction.
• Increase company profitability by minimizing wastage and devising cost control measures.
• Develop and drive initiatives to increase sales and profits.
• Achieve the overall set targets for the company by pro-actively contributing to the implementation of business strategy.
• Drive results by continuously seeking improvements to enable individual outlet and company growth.
• Ensure that weekly/monthly sales targets are met and expand current income streams.
• Responsible for ensuring the training and induction of managers in line with company standards.
• Ensure that company policies, standards and values are understood, embraced and complied with by all staff across all sales outlets.
• Ensure the conduct of the business within the ethical, legal, and moral boundaries consistent with our values.
• Liaise with external agents on behalf of the company; such as NAFDAC, PHCN, Local government agencies to ensure smooth running of operations.
• Works closely with the HR department to ensure that required staffing levels are met.
• Ensure that daily/weekly sales, management reports, profitability, HR, inventory, food costs and other general management reports for all departments are prepared as and when due.
• Provide leadership for achievement of goals for new hub openings as required. This includes planning and organizing staffing needs , ensuring timely recruitment , selection training and orientation etc
• Responsible for conducting surprise structured visits across all company’s hubs to ensure the implementation and compliance of given service and operational standards across all outlets.

Requirements and Qualifications

• Minimum of HND/B.Sc
• 4 years min experience in a similar role in a production company
• Multi-site operations management skills.
• Strong business and commercial acumen.
• Proven leadership and problem solving skills.
• Demonstrated track record of workplace achievement in the selection, coaching, training and development of employees to meet set goals
• Sound financial planning skills.
• Excellent oral and written communication skills, and strong interpersonal and conflict resolution skills
• An understanding of all federal and state regulations as regards health and safety, etc.
• Ability to multi-task, and change priorities constantly as needed in a fast paced environment.
• Basic business math and accounting skills, and strong analytical/decision-making skills
• Basic personal computer literacy.
• Proven ability to drive customer satisfaction, financial performance and employee satisfaction