• Affiliate Relationship Manager at Global Profilers

  • Posted on: 12 June, 2014 Deadline: Not Specified
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  • Global Profilers is a Recruitment and HR Services firm that specializes in recruitment in Africa. We are currently looking for an Affilliate Relationship Manager for our client who is an Online Travel Agency

    Affiliate Relationship Manager

     

    Responsibilities:

    • Working with team members to acquire/source for genuine affiliates (resellers of travel products), inviting them for training and ensuring that their accounts are activated in time
    • Coordinating the activities of Affiliates Relationship Executives (ARE) to ensure high productivity
    • Furnishing management and relevant stakeholders with a daily / weekly report of the Affiliates Help Desk
    • Motivating ARE’s and the entire team to meet their weekly and monthly target
    • Identifying challenges faced by affiliates and engaging relevant units to provide solutions
    • Ensuring that all enquiries, requests and complaints channelled to the Affiliates Helpdesk via the call centre, e-mail chat are   attended to thereby eliminating incidents of dropped calls and unattended mails /chat
    • Monitoring competitors’ affiliates programme in a bid to surpass them and coming up with effective affiliates’ retention       strategies in order to reduce churn to the barest minimum.
    • Reporting on individual portfolios
    • Analyze borrowing Affiliates trading patterns to determine funding requirements and other affiliates needs from time to time or as required
    • Identifying Affiliates training needs and works with the training manager to organize necessary trainings
    • Where affiliate enjoy credit facilities, ARE’s ensure that payment is received on time and when not, defaults are escalated     promptly
    • Determine funding requirements and other affiliate needs from time to time or as required.

    Key Skills & Attributes
        Entrepreneurial and commercial
        Delivering results and meeting customer
        Applying expertise and technology
        Formulating strategies and concepts
        Planning and organizing
        Creating and innovating
        Writing and Reporting
        Working with people
        Adapting and responding to change

    Expectations/Quality

    • Bachelors degree in Business Administration, Marketing or other related field
    • Minimum 3-5 years working experience in the banking industry
    • Knowledge of the tourism industry

    Method of Application

    To apply for this position, click here

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