Service Delivery Manager at Alister Greene Limited

Role Profile

The primary role of a service delivery manager is to identify client's needs and oversee the delivery of the services within the context of the business by establishing processes to provide consistently high levels of customer service in a cost-effective manner.

Responsibilities:

• Taking full ownership of the project from specification gathering to delivery in accordance with PMP and ITIL best practices
• Interaction with Tier 1 & amp; 2 Mobile Network Operators for scope definition and Business Processes Management
• Building and maintaining strong relationships with key internal and external stakeholders (account manager, product manager, Enterprise teams, client PMO…etc)
• Governance of the whole project including tasks delivered by the different MNO’s teams (Transmission, IP, NMC) and third party vendors, issue and risk monitoring for weekly reporting to stakeholders and change management.
• Management of quality assurance and product testing, ensuring a high customer satisfaction
• Ensuring best practices are enforced for the development of the company’s products and other IT Services.
• Mentoring and participating in the development of the service delivery team
• First-line Technical troubleshooting.
• Other designated assignments.

Requirements:

• At least 5 years experience in Project Delivery Management in the telecommunications & IT sectors. Experience in system integration in Enterprise Segment is advantageous
• Bachelor’s or Master’s Degree in Engineering, Information Technology, Telecommunications or any related course
• Proven track record in delivering complex projects to Tier 1 & amp; 2 MNOs in accordance with PMP and ITIL requirements.
• Very strong analytical skills and excellent command in both written and verbal communication
• Attitude to deliver with quality on time.
• Client-centric and result-oriented individual
• Possesses multitasking, planning and organizational skills on tactical and strategic levels.
• Willingness to travel up to 100% during project implementation phases.
• Good understanding of networks
• PMP and ITIL Certification is a big advantage