Front Desk Officer at A Reputable Diagnostics Center

Duties

• Register patients according to established protocols
• Assist patients to complete all necessary forms and documentation including medical insurance
• Ensure patient information is accurate including billing information
• Inform patients of medical office procedures and policy
• Maintain and manage patient records
• Answer incoming calls and deal with inquiries
• Transfer calls as required
• Schedule patient appointments
• Collect co-pays and payments

REQUIREMENTS:

• OND in Medical Sciences
• Knowledge of medical terminology, procedures and diagnosis
• Knowledge of computer and relevant software applications
• Knowledge of general administrative and clerical procedures
• Working knowledge of healthcare insurance preferred

REQUIRED SKILL SETS:

• Communication skills -Ability to listen effectively and express oneself in a clear and articulate manner
• Information collection and management - Ability to collect, organize and monitor data efficiently
• Planning and organizing - Ability to multi-task, prioritize and schedule tasks and activities
• Attention to detail - Ability to produce accurate and high quality work through concern for all areas involved
• Customer Service Skills - Ability to develop good customer relationships with a focus on achieving customer satisfaction
• Adaptability - Ability to adjust approach to meet changing demands and situations including dealing with diverse people
• Confidentiality - Ability to maintain confidentiality and adhere to ethical standards