Technical Support Staff at Interra Networks Limited

Job Description

• Actively monitor the health of all servers, i.e HDD space, Raid Health, Event logs, dirty Shutdowns etc.
• Develop technical documentation, proposal, BOQ and presentation.
• Engage clients in infrastructure inspections and develop network design inspection if the need arises.
• Ensure the data Center is neat, tidy and cable management is top notch. Also ensure the Data Centre is locked at all times.
• Weekly backup of all critical servers, testing recover plan. Design failover, recovery for all critical servers.
• Submit weekly Report on data center activities.
• Make sure the ECC is up at all times with no network issues.
• Actively know about devices, (Switches and routers) enough to redesign the network.
• Liaise with ISP vendors, to resolve issues when they come up.
• Actively Monitor firewall application and note when abuse is in place.
• Providing second level technical support for internal and external client’s emphasis on Network infrastructure/Security Appliance and services Appliance and service which includes: Microsoft Widows Server Services, Firewall, UTMs, Antivirus, IP surveillance solution, Elastix IP PBX “iNterra Intercom”, Emergency Call Taker, Asterisks, etc.
• Perform other tasks that will be assigned by supervisor.

Person Specification

• Software development and scripting skill.
• Project management skill.
• Knowledgeable in software development life cycles/methodologies.
• Must be able to work flexible hours on site and remote.
• Ability to work with minimal supervision and possess good organizational skills.
• Strong interpersonal skills.
• Very strong analytical and problem-solving skill.