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  • Latest Vacancies at Trithel International Consulting

  • Posted on: 11 June, 2019 Deadline: 20 June, 2019
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  • Trithel's first engagements in 1992, were from two, prominent, Nigerian companies namely CAKASA Nigeria Company Limited (CSNL), a foremost oil and gas services and engineering firm (popularly regarded as the BECHTEL of Nigeria), and the National Petroleum Investment Management Services (NAPIMS), subsidiary of the Nigerian National Petroleum Corporation (NNPC), charged with the responsibility of overseeing the upstream sector of the Nigerian Oil industry.

    Hotel Operations Manager

     


    Job Descriptions
    Key Job Outcomes:

    • Direct accountability for Front Office, Reservations, Housekeeping, Maintenance and Information Technology and any outsourced services.
    • Being fully responsible for ensuring that the guest experience meets the highest possible standard at all times within the area of accountability.
    • Managing all expenditure within the areas of accountability within the budgetary constraints, limits and policies as set from time to time. Ensuring that staffing is managed optimally within the area of accountability at all times, meaning the maintenance of a balance between staffing levels that can deliver on the guest experience etcetera whilst not incurring any unjustified staffing expenditure.
    • Actively develop the knowledge and skills of all direct reports.
    • Ensuring that all revenue management standards applicable are met within the areas of accountability at all times.
    • Deliver on any and all such other assignments and/or accountabilities as are assigned by the General Manager.
    • Contribute to implementing, monitoring and improving the annual business plan when and where required.
    • Provide client and market related intelligence to the Sales and Marketing department by ongoing market segmentation analysis, identification of business trends and maintaining key client relationships.
    • Contributes to ensuring the YTD profit per budget is achieved by all departments under his or her responsibility.
    • Share responsibility for the Hotel’s financial and operational results and long term sustainability.
    • Assist in checking, analysing and reporting on monthly management accounts for his or her departments.
    • Share responsibility for all brand Policies regarding the audit requirements of:
      • Internal audits
      • Statutory audits
      • Procurement audits
      • Hygiene audits
      • Risk Audits
      • Mystery Guest results
      • Guest Questionnaire feedback
      • Human resources audits
    • Contribute to acting on the results of the above audits in order to achieve set targets.
    • Contributes to ensuring that all laws, regulations, licenses and Hotels policies pertaining to the operation of the Hotel unit are adhered to.
    • Share accountability for the maintenance of all standards in the Hotel at all times
    • Contribute to ensuring timely and accurate submission of routine and special reports in terms of Brand policy requirements on such reports are adhered with.
    • Share accountability for implementation, adherence and management of all applicable guest
    • satisfaction mechanisms focusing on service and product improvement resulting in guest loyalty.
    • Assist in monitoring and measuring staff productivity in order to control resource planning in alignment with revenue streams. Assist in completing employee performance reviews of all heads of department under his or her accountability every quarter (Monthly if HOD is within their probation / counselling period).
    • Form part of Executive duty management team and as such will be available to answer guest queries, complaints, ensure operating standards of the Hotel are achieved and be responsible for the Hotel security whilst acting as Duty Manager.
    • Complete Duty manager checklist and room checklists per shift and communicate the findings and actions taken to hotel management team during morning feedback session.
    • Ensure proper records and filing systems are kept within all departments.
    • Deputise for the General Manager when he is not available; this will include chairing routine meetings.

    Experience and Qualifications

    • Must have previous 4-star hotel operations experience and a proven track record of raising & driving standards.
    • Must possess a very strong F&B ( Food& Beverage) and C&B (Conferencing& Banqueting) bias/knowledge, as well as possessing a broad knowledge of all other areas within the business.
    • A proven track record of leadership and development of a team that have achieved excellent customer service, within a Hotel/Hospitality environment.

    Skills and Abilities:

    • Excellent organisational skills
    • Excellent attention to detail
    • Excellent communication and report writing skills.
    • Mentoring and Coaching skills.
    • Excellent interpersonal and relation building skills.
    • A team player.
    • Result oriented
    • Very good computing skills.
    • Age: 25-30 years

    go to method of application »

    Head, Sales and Marketing

     


    Job Description

    • The successful candidate will be responsible for managing the Sales and Marketing function for a particular Hotel or grouping of Hotel.

    Key Job Outcomes

    • Driving the brands sales and marketing strategy for the Hotel and directly supports the overall relevant business strategies, business plans and revenue budgets.
    • Managing the sales and marketing team of the hotel (if applicable).
    • Developing the sales and marketing skills of the sales and marketing team through training and other useful methods.
    • Driving increasing conferencing, accommodation and food and beverage sales in respect of the hotel.
    • Developing and implementing appropriate reporting tools and formats for the brands Directors and other relevant departments.
    • Opening up sustainable new markets and/or market segments for the hotel.
    • Liaising with other departmental Heads to ensure seamless coordination of sales activities, ensuring deliverance of targets.
    • Ensures that the sales teams maintain ongoing contact with key hotel clients in corporate and trade sectors.
    • Ensures up to date promotional material is regularly distributed to relevant segments, third party sales agents, reservations, as well as internally at the hotel.
    • Ensure seamless coordination of marketing and PR activities, supporting specific sales actions throughout the various marketing channels.
    • Actively liaise with Yield/Revenue manager ensuring satisfactory conversion % of business enquiries.
    • Communicate and brief all relevant parties re Sales and Marketing efforts – monthly. Designing, implementing and refining of the performance indicators which are used in measuring the effectiveness of sales and marketing efforts.
    • Building and maintaining personal relationships with key clients.
    • Ensuring key site inspections and media visits are effectively coordinated and shown around the brand properties.
    • Monitoring competitive activity at industry level and amending strategy accordingly.
    • Overseeing and participating in activities at local and international trade exhibitions.
    • Ensuring that the hotel benefits measurably from technology-driven channels such as the Internet and very specifically the hotel website and online booking system.
    • Ensuring that the hotel benefits from growth channels such as online third party intermediaries, online travel agencies and corporate digital booking platforms.
    • Monitors and measures all Sales and Marketing efforts, produces monthly effectiveness reports re these activities for the previous period.
    • Fully familiarised with all brand policies, as well as hotel programmes offered such as loyalty programmes, audit and service measurement programmes and merit awards.
    • Demonstrate exceptional level of professionalism, maturity and emotional intelligence at all times.
    • Writes the sales and marketing business plan for the Hotels. Coordinates and distributes promotional materials to sales agents, central reservations systems and third party agents.
    • Plans and coordinates activities at trade exhibitions.
    • Designs and writes response letters to special markets, research survey specialists
    • Entertains and shows key clients around the premises.
    • Manages subordinates in the Sales and Marketing function if applicable.
    • Ensures that the hotel sales staff compliment is managed in accordance with company policy and procedures.
    • Develops the staff in the department through training.
    • Carries out staff appraisals in accordance with company policy.
    • Performs any additional tasks when and where required by the General Manager and/or Ace Hospitality executives.

    Experience and Qualifications

    • A good degree in Marketing, Business Administration or any Social Science.
    • Minimum of 2-3 years experience in Sales and marketing particularly in Abuja.
    • Verifiable Proven ability to achieve sales target.
    • Proficient in the use of MS Office.

    Skills and Abilities:

    • Excellent negotiation and persuasive skills.
    • Excellent communication and report writing skills.
    • Effective presentation skills.
    • Excellent interpersonal and relationship building skills.
    • A team player.
    • Very good computing skills.
    • Resilient and tenacious.
    • Ability to speak Hausa will be an added advantage.

    Age:

    • 25-30 years.

    Method of Application

    Interested and qualified candidate should send their CV to: recruitment@trithelconsulting.com using “the job title as the subject of the mail.

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