Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jun 11, 2014
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Transquisite Consulting operates as a Human Resources and Recruitment Consultancy offering bespoke services with the objective to develop businesses to reach their maximum potential through the development of employees and identifying key talent that will enhance the brands’ objectives. We are in a society where there is a gap between service and deliv...
    Read more about this company

     

    Regional Customer Service Delivery Manager

    Job description

    We are looking for a Regional Customer Service Delivery Manager to join a global brand. The successful candidate would have strong relationship management skills and ensure that a high level of customer service is delivered throughout the region.

    You will be responsible for planning and implementing the remaining phased transition of all customer services activities in the region towards a centralised model.  

    Experience in Change Management is essential as you would be developing appropriate reporting mechanisms to fit in with the objectives of the UK Customer Service Head Office and provide periodic updates on key customer service performance measures in the region, to both regional and Service Delivery stakeholders. 

    Your role is not only a customer service delivery role but also a  retention role ensuring that the corporate consumers are retained and implement any local interventions endorsed by the national office head.

    In so doing, this job performs a pivotal role in ensuring the continuation of The company’s sustainable growth,

    Desired Skills and Experience

    • Extensive experience working or covering the Sub-Sahara, demonstrating thorough understanding of the market 
    • Knowledge of key customer service metrics and techniques for evaluation of customer service satisfaction and quality performance
    • Strongly customer focused, displaying and fostering positive attitudes at all times
    • Advanced interpersonal skills with the ability to understand and challenge internal customer needs and forge productive, trust based relationships with senior management across the organisation
    • Good influencing skills in order to deliver change in the region 
    • Highly motivated, proactive and practical individual, able to work under pressure and balance various requests for assistance
    • Call centre management experience, including high level reporting to senior management on key performance metrics
    • Previous experience of managing the transition of Customer Service operations from a local to a more global model is desirable
    • Experience of identifying and delivering process improvements in a customer service industry
    • Experience of working across different countries and cultures with particular experience in the geographical territory the role supports
    • Experience of managing others to drive performance
    • Experience of managing and being managed remotely

    PLEASE NOTE: Only apply for this role if you have the suitable experience and only those will be contacted

    Method of Application

    To apply for this position, click here

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Transquisite Consulting Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail