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  • Posted: Jun 10, 2014
    Deadline: Not specified
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    Nestlé S.A. is a Swiss multinational food and beverage company headquartered in Vevey, Switzerland. It is the largest food company in the world measured by revenues. Nestlé’s products include baby food, bottled water, breakfast cereals, coffee and tea, confectionery, dairy products, ice cream, frozen food, pet foods, and s...
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    Information Technology Coordinator Trainee

    KEY RESPONSIBILITIES
     •           Demonstrate customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint. Provide high quality, customer focused infrastructure support covering networks, and other related components in accordance with Service Level Agreement.
    •           Provide after hour support on need basis to support implementations or service interruptions
    •           Configure, setup and diagnose performance of workstations, servers and other peripherals
    •           Work as an escalation contact for incident and problem. Ensure detailed analysis of user problems and resolutions are entered into Incident Management System.
    •           Work closely with Globe Centre Infrastructure teams to manage the entire country infrastructure from inception through development, to post implementation support.
    •           Perform any other technical related function that may be assigned by the IT Coordinator Lead.
    •           Implement group corporate IT security standards and policies across all systems.
    •           Handle all tasks relating to backup of the servers on site according to GLOBE/IT standards and processes
    •           Maintain all IT assets in the IT Asset Management tool as per defined processes and procedures.
    •           Administer market health checks and Infrastructure monitoring as per service catalogue
    •           Work closely with relevant parties to resolve GLOBE issues to minimize incidents and system related problems.
    •           Lead or participate in team projects that enhance the quality or efficiency of support.
     
    ENTRY REQUIREMENTS
    •           BSc (minimum of second class lower) or HND (minimum of upper credit) in Computer Science, Computer Engineering, Electrical/Electronic Engineering and any other related Computer or Engineering disciplines.
    •           Must have had one year Post NYSC IT experience.
    •           The following professional qualifications would be an added advantage: Microsoft Certified Systems Engineer, Cisco Certified Network Associate and Microsoft Certified Professional.

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