• Vacancy at the BIG Group

  • Posted on: 10 June, 2014 Deadline: Not Specified
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  • Big Contractors was incorporated as a multifaceted company to provide a full range of engineering services in pre-construction planning, program management, construction management & general construction for the public and private sector in Oil and Gas (upstream and downstream), Power, Telecommunication, Aviation, Marine and General Construction.

    We are recruiting to fill the position of:

    Customer Service Officer

     

    Responsibilities
        Deal directly with customers either by telephone, electronically or face to face
        Respond promptly to customer inquiries
        Handle and resolve customer complaints
        Organize workflow to meet customer time frames
        Direct requests and unresolved issues to the designated resource
        Keep records of customer interactions and transactions
        Maintain customer databases
        Manage administration

    Requirements
        A University degree in any discipline
        Knowledge of Project Management and Public Relations
        Minimum of 2 years work experience.
        Basic computer knowledge
        Good written and oral communication skills with proven ability to create grammatically correct responses
        Sound judgmental powers; ability to manage difficult customer situations, respond promptly to the needs of the customer, and solicit feedback to improve service
        Knowledge of customer service principles and practices, ability to multi-task; Persistent and supportive attitude
        Ability to treat people with respect under all circumstances and to instill trust in others while upholding the values of the organization
        Ability to relate with customers and handle telemarketing
        Sound knowledge of telephone etiquette and excellent listening skills.

    Method of Application

    Interested and qualified candidates should forward their CV to: career@bigcontractor.com

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