Job Openings at GE Healthcare

Role Summary

• In this role, you will be responsible for selling GE Healthcare products or services and maintaining relationships with existing named accounts including large, complex, high visibility, strategic, or tactically important accounts.
• Specialized knowledge in breadth and/or depth, as well sales experience as an expert in the field will be necessary to execute the job (for Life Sciences - responsible selling into both Academic and Pharmaceuticals).

Essential Responsibilities
Key responsibilities include (but are not limited to):

• Prospecting for new customers and business in addition to growing and maintaining the existing customer portfolio, and qualifying new leads to maintain identified business to support a balanced sales funnel for future sales
• Generating proposals, preparing sales quotations, planning customer meetings, and demonstrating equipment capabilities on assigned products in assigned territory
• Sales negotiation and deal closure at the customer, interfacing with all key buying influencers such as direct users of the product, but also department heads and CXO level personnel
• Expected to sell point of sale service contracts, financing and drive margin though selling value and holding price
• Develop and maintain a high level of product knowledge of GE and competitive products
• Achieve annual and quarterly achievement of multiple order and revenue targets through accurate monthly and quarterly forecasting, by prioritizing selling time to generate sales volume, achieve account penetration and complete territory coverage
• Maintaining satisfactory after-sale relationships and development of long-term customer relationships coupled with the ability to identify and capitalize on opportunities that immediately satisfy customer needs
• Develop account penetration strategies for key target and competitive accounts and communicating current market intelligence back to the business, along with field concerns, issues and requirements
• Providing leadership in market analysis and development/execution of strategies and action plans to drive product sales
• Integrating and coordinating with GE and GEHC field teams (products and services) to drive orders and transfer growth
• Creating and executing on strategic business plans (e.g., Bulk buys).

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any quality or compliance concerns and take immediate corrective action as required
• Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l Law is broken
• Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int’l Law is broken
• Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs
• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System

Qualifications/Requirements
At least one of the following core experiences:

• 4+ years of consultative sales experience including strategic selling and negotiation, Graduate of a GE Commercial Leadership Program, 5+ years GEHC experience in customer facing role(s), or 5+ years in progressively larger formal leadership roles working in a complex technical environment
• Willingness to travel within your specified geographic region depending on geography and business need
• To the extent you are applying for a position that requires you to operate a GE owned/leased, privately owned/leased or rental vehicle for company business, you must be willing to submit to a check of your driving record
• A valid NYSC discharge or exemption certificate will be required (please indicate clearly on your resume)
• Must have valid authorization to work full-time without any restriction in Nigeria

Desired Characteristics:

• Bachelor's Degree or equivalent knowledge or experience
• Previous Healthcare high-end capital equipment sales experience or Life Science
• Demonstrated ability to work independently
• Ability to energize, develop, and build rapport at all levels within an organization
• Demonstrated ability to analyze customer data and develop financially sound sales offers
• 7+ years of demonstrated selling skills including customer presentations, price quoting, closing and growing a sales territor
• Proven executive (CX0) relationship building skills in a hospital/healthcare environment
• Experience interfacing with both internal team members and external customers as a part of a solution-based sales process
• Strong communication and clear thinking skills with the ability to synthesize complex issues into simple messages

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Additional Locations: Ghana, Nigeria;Lagos, Accra;

Role Summary

• As a Lead Service Engineer - Controls, you will be responsible for upholding GE's product integrity by proactively identifying customer issues, investigating technical anomalies, providing technical assessments at both component as well as systems levels, and communicating GE technical solutions to customers.

Essential Responsibilities

• Respond to internal and external customer requests for technical issue resolution, using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, procedures. Escalate issues as required, acting as the liaison between field and design engineering to drive specific technical resolution and to help engineering identify, drive corrective actions
• Establish and maintain relationships with customers to make customer technical issues/requirements understood and addressed in a timely manner
• Lead and program manage root cause analysis/investigation activities for product technical issues. Interface with Product Service, System and Design Engineering teams, providing technical leadership to personnel supporting project assigned to resolve customer technical issue
• Hand-on experience in Legacy Alstom equipment 13E2/GT24/G26 and ALSP & ADVANT Control Systems and/or Legacy GE Equipment and Mark VI Control Systems
• Prepare technical presentations for GE Leaders and Customers ensuring the timely communication of significant issues or developments
• Travel to customer locations to:
  • Support customer technical review meetings and present recommendations to champion GE's commitment technical solution
  • Support unplanned/forced outages to meet reliability/availability goals
  • Provide commercial teams with technical support for sales and services proposal activities
• Plan and provide engineering technical oversight to the Contractual Services and Field Services teams during planned outages to meet reliability and availability goals.
• Provide engineering leadership and technical guidance for all new unit installations in the region (Red Flag Review process) during the commissioning phase to meet safety, quality, and timeliness goals
• Partner with the Design Engineering teams and interface with external and internal suppliers to facilitate the logistical implementation of Fleet Program technical solutions.

Qualifications/Requirements

• Bachelor's degree in Engineering (Electrical / Electronics / Controls & Instrumentation) or equivalent knowledge or work experience
• 5+ years’ experience in Installation/Commissioning/Maintenance of GE and/or Alstom Control System, HMIs and Networking Equipment
• Strong working knowledge of various GE and/or Alstom GT/ST Frames operational philosophy
• In Nigeria: a valid NYSC discharge or exemption certificate will be required (please indicate clearly on your resume)
• In Nigeria: must have valid authorization to work full-time without any restriction in Nigeria
• In countries other than Nigeria: must have valid authorization to work full-time without any restriction in the role’s location.

Desired Characteristics:

• Experience in a matrix leadership environment
• Prior experience in a field engineering or customer service facing role
• Experience working in global, matrix organization & ability to make timely and sound decisions based on data
• Strong technical aptitude, including applicable engineering tools and systems
• Strong oral and written communication skills
• Strong interpersonal and leadership skills.

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Job ID: 3284359
Location: Abuja

Role Summary

• The Senior Account Manager will expand and execute Grid Solutions (GS) portfolio sales and business development towards external (third party customers) and internal (GE2GE/ GS Product Lines/ GS Cross Region/ GS HQ) customers and deliver relevant Order Intake and CCM% as targeted in the Operations Plan (OP).

Essential Responsibilities

• Explore opportunities, define strategy and shape demand (50-60%)
• Expand and execute GS portfolio sales and business development towards external ( third party customers ) and internal ( GE2GE / GS Product Lines / GS Cross Region / GS HQ ) customers and deliver relevant Order Intake and CCM% as targeted in OP
• Keep abreast of competitor product portfolio
• Meet the customer regularly together with Region Sales Specialists in charge
• Explore and propose strategy to optimize channels to the market.
• Deploy and adjust answer strategy taking in account the input from the End Users, Contractors
• Support Sales Specialists to prepare offers and submit to customers (20-30%)
• Support market intelligence on Grid Solution Offers in terms of offering and price strategies
• Assess project complexity and define a project strategy with the input of Sub Region Managers / Product Sales Specialists
• Understand the RFQ / Customer's demand & actual needs and develop the value proposition for each offer from Product Sales Specialists
• Conduct spec-in, spec-out, products qualification process together with Product Sales Specialist
• Trigger tendering process (Go/No Go + RFQ to Product Sales Specialists ) and follow up on tender progress
• Build with Product Sales Specialist the best techno-commercial offer , taking into account the different parameters & stakeholders involved (product portfolio & competitiveness vs. competitors’ vs. customer needs / factory constraints/ AC Solutions).
• Set target price,input from Customer
• Validate Estimate Analysis Sheet and set the price, in liaison with the Sales Specialist
• Monitor launching and followup Tender approval process (RAM/TAC/BUSTAM) to be done by Product Sales Specialists
• Ensure the best preparation and submission of the offers to the customers
• Lead clarification process, listen to & resolve open concerns
• Reinforce customer engagement across in Sub-region / Region level through targeted actions (PL days, seminars , customer events etc.) ( 20%)

Quality:

• Comply with Quality Procedures, work instructions and Processes and on site
• Report or resolve any non-conformance issues, and process in a timely manner

Health and Safety:

• Demonstrate commitment to safety through participation in formal and informal discussions
• Adhere to all safe working procedures in accordance with instructions
• Ensure safety work instructions are complied
• Participate in the resolution of safety issues.
• Initiate actions to improve health and safety where needed

Performance Measurement:

• Frequency of customer contacts
• Number of opportunities identified
• Repeat Business
• Achievement of order intake and margin objectives
• Market share in the region
• Quality of techno-commercial offers
• Number of tenders submitted both in volume and numbers
• Hit rate and order conversion ratio
• 100% tenders meet customer requirements
• Customer Satisfaction
• CRM (SPEAK) data accuracy and 100% data completeness including opportunities identified
• Compliance to Quality processes and procedures and policies
• Strict adherence to ethics and sales compliance
• Safety performance; no safety non-conformance

Qualifications/Requirements

• Minimum of 10 years’ experience in a Commercial / Sales / Tendering Environment of a Multinational Company
• Engineering degree (electrical preferred)
• Good knowledge of Electrical transmission business (in the given area)
• Technical knowledge in PL product portfolio is preferred
• In Nigeria: a valid NYSC discharge or exemption certificate will be required (please indicate clearly on your resume)
• In Nigeria: must have valid authorization to work full-time without any restriction in Nigeria

Desired Characteristics:

• Excellent command of English and French are must, third language is preferable (Spanish / Portuguese)
• Strong interpersonal and leadership skills.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs/projects. Ability to document, plan, market, and execute programs. Established project management skills.