Credit Analyst at Trafalgar Associates Limited (Kwikpay Credit)

Duties and Responsibilities

• Assist Credit Agents and applicants through the process from application to close.
• Interview and counsel clients and Agents for the purpose of accurately completing the application and ensure that all required information has been received and verified.
• Research and evaluate Credit applicant's financial status, references, credit and risk to determine the eligibility of the application.
• Inform and educate applicants and Agents on lending policies, requirements and terms.
• Obtain and compile copies of loan applicants' credit histories, Bank Statements and other financial information.
• Daily contact with existing Agents and clients to generate new and repeat business.
• Provide exceptional level of customer service.
• Consistently meet or exceed established goals.
• Consistently seek opportunities and provide recommendations for continuous improvement and personal improvement.
• Any other responsibilities that may be assigned by Management.

Required Skills and Experience:

• Fluency in English (both verbal and written)
• Thorough knowledge of customer care techniques and processes.
• Strong sales aptitude.
• Strong knowledge of lending standards and practices.
• Exceptional analytical and listening skills.
• Ability to interact with diverse group of people.
• Demonstrated ability to interact with peers, senior management and other departments in a professional manner.
• Ability to maintain composure and stay calm under pressure.
• Ability to plan well and organize work for self and others.
• Basic understanding of computer Applications  (Windows, Excel, Word, Operating Systems and the Internet).

Education and Qualifications

• Degree Holder or equivalent required
• Minimum two (2) years' work experience in a similar role and must have experience in loan disbursement and collections, preferably someone that has worked in retail banking/microfinance/money lending Companies.