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Launched in March 2011, DealDey features a daily deal on the best things to do, see, eat, and buy in Lagos and Abuja. DealDey is an easy and fun way to get fantastic deals on great experiences. At DealDey we support local businesses and in return they support consumers with good savings! We want to create a "Win-Win" scenario each and every day for...
Purpose Statement:
The role holder will be responsible for liaising and communicating with merchants on product deals.
Key Accountabilities:
· Working on product Schedules
· Keeping merchants informed and responding to their queries
· Building strong relationships with merchants
· Making mystery calls to authenticate the fine prints of deals
· Manage, analyze and review the mystery shopping process
· Perform other associated responsibilities as assigned
Knowledge, Skills and Experience:
· This position requires a University graduate or its equivalent with at least 1 year of working experience in a customer service function or in a similar position.
· Highly detail-oriented and extremely organized
· Good Interpersonal skills
· Great negotiation skills and ability to network and influence people
· Candidate must possess ability to multi task in a dynamic environment
The following skills are essential:
· Analytical ability
· Creative imagination and problem solving
· Must be Computer Literate
Purpose Statement:
The role holder will work closely with the Merchant Payment Co-coordinator and will be responsible for reconciling invoices for Merchants & DealDey. Responsible for processing a high volume of transactions which are required to be completed in a timely, accurate, and organized manner.
Key Accountabilities:
· Research discrepancies, determine course of action and provide data to Merchant Relations as necessary
· Create invoices consistent with the invoice data provided
· Compare, review, and analyze invoices to the data maintained in payable system and process accordingly
· Process all discrepancies, adjustments, or exceptions according to established guidelines
· Send approved contracts and payment breakdown to all merchants as regards their deals
· Communicate with merchants on possible takeout dates
· Ensure each transaction is processed in compliance with company policies and procedures
· Escalate and seek guidance for invoice transactions
Knowledge, Skills and Experience:
· This position requires a University graduate or its equivalent with at least 1 year of working experience in a similar position
· Must be proficient in Microsoft Excel
· Highly detail-oriented and extremely organized
· Ability to prioritize workload
· Accuracy
· Candidate must possess ability to multi task in a dynamic environment
The following skills are essential:
· Analytical ability
· Attention to detail
· Account reconciliation
Purpose Statement:
The job holder will work directly with the Merchant Services Manager and will be responsible for all in-house merchant enquiries and correspondences.
Key Accountabilities:
· Inform, prepare and advise merchants on their forth-coming service deals
· Take records of service deals going live and those queued for next batch
· Define and manage report generation, compilation and analysis as needed to support goals and objectives
· Review new accounts and additional site applications
· Possess a working knowledge of the deals policy
· Answer inquiries and provides support to merchants with problems, complaints and product information
· Maintain a good relationship with merchants
Knowledge, Skills and Experience:
· This position requires a University graduate or its equivalent with at least 1 year of working experience in a customer service function or in a similar position
· Highly detail-oriented and extremely organized
· Good Interpersonal skills
· Great negotiation skills and ability to network and influence people
· Candidate must possess ability to multi task in a dynamic environment
The following skills are essential:
· Analytical ability
· Creative imagination and problem solving
· Must be Computer Literate
Purpose Statement:
Key Accountabilities:
Knowledge, Skills and Experience:
The following skills are essential:
Interested candidates whose experience and competencies match the job profile should send their CV as an email attachment with the subject “Merchant Relationship Officer- DD/MS/MQO/0514” to jobs@dealdey.com
Please note that only shortlisted candidates would be contacted. Validity: 30th June, 2014
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