Jobs at Willco Property Management

Job Field Administration / Secretarial Engineering / Technical

Job Description

• The Operations Manager will be involved in strategic planning, day-to-day operations and will be responsible for the general upkeep and maintenance of site building and premises.
• The Operations Manager will focus on using best business practices in the facilities management field, to improve efficiency, by reducing operating costs while increasing productivity.

Responsibilities

• Manage the complete facility maintenance operation ensuring that the services provided meet the specifications.
• Responsible for the day to day running of the facility maintenance operations & planned maintenance schedules and follow up.
• Liaise with Site Managers and Technical teams on all issues and follow up to ensure optimal customer satisfaction.
• Monitor customer’s satisfaction on all property management projects and proffers appropriate solutions for the identified problem areas.
• Ensure proper update to the executive management on all project needs and challenges faced on all projects.
• Ensuring the building meets health and safety requirements and that facilities comply with legislation so to ensure optimal safety of staff.
• Planning best allocation and utilization of space and resources for current premises and new buildings
• Checking that agreed work by staff or contractors has been completed satisfactorily and following up on any deficiencies;
• Co-ordinating and leading one or more teams to cover various areas of responsibility;
• Responding appropriately to emergencies or urgent issues as they arise and dealing with the consequences.

Requirements

• Bachelor’s Degree in Estate management or Mechanical engineering - Minimum of a Second Class Upper
• Master’s degree in Facility management is an added advantage.
• Minimum of 5 years’ experience as an operations manager in facility management or relevant experience preferably in a reputable facilities management organization
• Excellent communication skills
• Must be able to travel within Nigeria.

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Job Description

• Ensure proper, effective and real time communication (written and verbal) between clients and the facility office.
• Preparation of periodic reports
• Ensure high level customer service experience to all stakeholders
• Proper filing and documentation
• Management of the entire maintenance process from issue reporting to job
• Plan, schedule, coordinate and monitor all repair and maintenance works (preventive and corrective) to be executed by the maintenance team.
• Proactively interface with all stakeholders to align and deliver an FM service that supports and enables value for money, business operations, and ensures a timely resolution to customer issues.
• Liaise with Procurement on the timely delivery of quality materials and to specification
• Ensure total budgetary compliance for effective cost management and minimization of waste
• Total oversight functions on all aspects of the facilities management provision in the client location.

Requirements

• Bachelor's Degree or HND in Estate Management, Mechanical /Electrical/ Civil Engineering, or other related fields.

Skills required:

• Time management skills
• Ability to inspire and mobilise people in a positive and constructive manner.
• Methodical and attentive to detail with the ability to set priorities and meet deadlines
• Good use of judgment that relates to the business and communication decisions to core values
• Task Management – Effectiveness in managing timelines, prioritization, service delivery, with close consideration for quality and costs
• People Management – Effectiveness in relating to people including Leadership, Team Management Communication, Influencing and Negotiation skills
• Exceptional inter-personal skills enabling engagement with all levels across all levels of staff members, external organisations, agencies and statutory bodies.
• Creative, pro-active and innovative
• Solid understanding of business needs and importance of customer focus.
• Excellent verbal and writing, presentation and analytical skills.
• Results-driven approach to achieving tasks and objectives.