Field Operations Associate at eRecruiter Nigeria

They currently have an opening for a Field Operations Associate in Minna, Niger State

The ideal candidate will be responsible for the following:

Strategy and Execution

• Lead the day-to-day execution of the Field Operations team through their annual cycles of sales, deliveries, extension services, and loan collection, while exploring and testing ways to increase the number of clients each Field Staff member can serve.
• Develop the Field Officer training program, from hiring & on-boarding to salesmanship, extension services, and customer satisfaction.
• Craft and monitor KPIs and oversee data collection & analysis efforts, to ensure that the program is learning the right things from regular interactions with farmers.
• Oversee expansion strategy, exploring program-fit in new areas of Niger State and other states in Nigeria, while engaging local leadership and farmers alike to partner with us.

Lead People

• Lead and grow a team of ten to fifteen full-time staff, investing in their ability to deliver fantastic customer service, with the potential to grow the team exponentially in future seasons.
• Directly manage, mentor and develop senior field leaders to take on increasing levels of independence and responsibility within the team.

Transformation & Innovation
You will lead efforts to integrate new technology into the daily work of the Field Team in order to increase their capacity to manage new and recurring customer needs
You will invest in the skill-building of the Field Team staff- salesmanship, agricultural knowledge, and pedagogical capabilities- to drastically increase their ability to connect with, educate, and serve farmers.

You will work hand-in-hand with the Research and Development team to research and test the efficacy of different interventions, with a focus on understanding what farmers want and how the program can deliver those products and services.

Requirements

Candidates who fit the following criteria are strongly encouraged to apply:

• Strong work experiences in agricultural and/or start-up environments. Part of the launch of a startup, early stage growth company, or new product/market in an established company.
• Ability to work well under pressure, capable of prioritizing work, lead multiple initiatives concurrently meanwhile handling shifting priorities.
• Able to work with quantitative and qualitative information, exercise judgment, and make decisions in the context of uncertainty.
• Demonstrated leadership experience in a dynamic working environment, enthusiasm for learning, and openness to feedback.
• Experience integrating technology into work products/services. Experience using GIS software is an asset.
• Ability to build teams and collaborate with colleagues from diverse backgrounds.
• A willingness to commit to living in rural areas of Nigeria for at least two years – this is a long-term, career-track role.
• Language: English required, Hausa preferred.

Benefits

• Compensation
• Commensurate with experience.

Benefits

JG5 + - Health insurance, housing stipend, annual flights and other quality of life benefits.