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  • Posted: Apr 25, 2019
    Deadline: Apr 27, 2019
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    Smart Partners was founded by Tijani Iyemifokhae , a graduate of Industrial Chemistry, University of Benin with MBA (Human Resources) Lagos State University Ojo. He has more than a decade work experiences that span across some leading law firms as Practice Development Manager. At Fine and Country International (West Africa) he was the Head of Operations and...
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    Personal Assistant

    Responsibilities

    • Act as the point of contact between the manager and internal/external staff and clients.
    • Screen and direct phone calls and distribute correspondence.
    • Handle requests and queries appropriately.
    • Manage diary and schedule meetings and appointments.
    • Make travel arrangements.
    • Take dictation and minute.
    • Produce reports, presentations and briefs.
    • Devise and maintain office filing system.

    Requirements

    • Minimum of 2 years Proven work experience as a personal assistant.
    • Knowledge of office management systems and procedures.
    • MS Office and English proficiency.
    • Outstanding organisational and time management skills.
    • Uptodate with latest office gadgets and applications.
    • Ability to multitask and prioritize daily workload.
    • Excellent verbal and written communications skills.
    • Discretion and confidentiality.
    • B.Sc in related field.
    • Female Only

    go to method of application »

    Customer Engagement Team Lead

    Location: Lagos Mainland

    Job Responsibilities

    • Translate the client’s core value of customer satisfaction into the customer’s day to day reality.
    • Plan effective customer retention strategies and supervise execution alongside the retail customer service
    • Design customer conversation guide to able to elicit feedback (negative +positive).
    • Attending to all issues and complaints related to customer needs and experience
    • Ensure effective and timely resolution of customer complaints.
    • Conduct Induction trainings on Customer Experience
    • Assist in developing customer service training curriculum in modules and Facilitate planned customer service training at schedules times.
    • Prompt response to both customers and prospective customers’ enquiries and business proposals
    • Response to Customer Order requests from calls or emails.

    Required Education / Experience

    • A Bachelor’s degree or its equivalent in Business or any related discipline. Customer relationship management certification is an added advantage.
    • A minimum of 5 years’ experience in A Retail Store Management Role within a structured corporate environment.
    • Knowledgeable in Customer complaints management
    • Cold telephone calls skills
    • Knowledgeable in customer in re-activation and relationship management
    • Knowledgeable in training on customer services
    • Proficient with the use of Retailpro software,, Microsoft Office and Excel is very important
    • Knowledgeable in customer services management, reporting and strategy execution
    • Knowledgeable in Customer Analytics reports (Sales and Traffic channels) and Data mining
    • Knowledge in managing prestigious and personalized customer sales team

    Personal Traits and Characteristics:

    • Strong oral and written communication skills
    • Ability to multi-task
    • Approachable and soft voice
    • Effective and proven interpersonal skills
    • Empathy and result oriented
    • Good planning and prioritizing skills
    • Team spirit
    • Ability to handle confidentiality of information

    go to method of application »

    Human Resource Assistant

    Location: Lagos Mainland

    Job Description

    • Understand the basic HR knowledge be responsible for successful implementation,optimization of the HR consultancy for clients.

    Qualifications

    • Must posses a Bachelor Degree in any related discipline
    • Minimum of 2-5 years working experience as an HR Personnel
    • CIPM Certified or in Final Stage.

    Required Competencies:

    • Understanding of HR Practices
    • Excellent Communication skills
    • Excellent Leadership Skills
    • Critical thinking and reasoning
    • Excellent interpersonal skills
    • Can handle pressure and ability to multitask
    • High proficiency in all Computer applications and Microsoft packages

    Method of Application

    Applicants should send their CV and passport Photograph in MS word to: talent@smartpartnersng.com

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