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  • Posted: Apr 24, 2019
    Deadline: Apr 29, 2019
  • Our vision Since 1993, as the second French NGO, ACTED has been committed to immediate humanitarian relief to support those in urgent need and protect people’s dignity, while co-creating longer term opportunities for sustainable growth and fulfilling people’s potential. Our values Independent, private and nonprofit, French NGO ACTED (opera...
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    Community Liaison Officer

    Monguno, Borno
    Contract length: 3 Months
    Level: D2-1 (national contract)
    Start date: As soon as possible Desirable

    About the Job

    • In light of the displacement in the north-eastern part of Nigeria, ACTED has set up an office in Maiduguri to respond to the humanitarian needs. ACTED is therefore looking for Community liaison Officer to support its mission in Monguno, Borno state
    • The Community Liaison Officers will be responsible for providing legal awareness to target populations on the Process of Food Distribution as well assisting the management. In addition, this individual will be responsible for assisting the Food Distribution team in Monguno to organize Food Distribution and to conduct beneficiary intake and Food Concern referrals.

    Your main duties and responsibilities will be:

    • Liaise with communities, traditional leaders, local authorities, religious leaders, NGOs, INGOs and other relevant stakeholders to gather information that will support ACTED operational planning using interviews, one on one meetings and other participatory approaches.
    • Promote community-friendly flexible working opportunities, where operational and security needs allow for the acceptance strategy in program deliver.
    • Act as a continuing source of information, referral and support and provide effective communication on social maters within Monguno and to ACTED and provide advice.
    • Assist in facilitating information assistance sessions on issues including Food right.
    • Contribute and support effective monitoring, evaluation and learning processes and initiatives, ensure effective data and information management and contribute to regular reporting on Food Distribution activities.
    • Assist in the development and roll out of a livelihood referral in-take form to assess beneficiary profile, needs, and employment eligibility;
    • Provide one-on-one support to community center beneficiaries to identify appropriate referral pathway.
    • Create and maintain on going relation and communication with formal and unformal authorities.
    • Support the distribution team with communication and mobilization campaign.
    • Support the beneficiaries’ identification and registration campaign(s).
    • Create and maintain relation and communication with representatives of the beneficiaries.
    • Any other occasionally task required for the implementation of ACTED’s programs

    Essential Qualifications and Experience

    • High level of confidentiality, integrity, Professionalism, Mature, culturally sensitive, flexible, team player and interpersonal skills with the ability to build effective relationship with a range of people
    • Experience of working under high pressure and ability to handle multiple priorities in an autonomous manner.
    • Willing and able to be based and travel regularly within remote areas, where services are limited.
    • Excellent written and spoken Kanuri, Hausa and English essential.
    • Good written and oral communication skills.
    • Essential computer literacy (outlook, excel, power point and word)
    • Previously experience with community Liaison duties.

    Desired Knowledge and Skills:

    • Extensive knowledge of Nigerian displacement context.
    • Highly flexible, with the ability to use initiative.
    • Ability to work in a multi-cultural environment.
    • Commitment to humanitarian principles and values.
    • Commitment to promoting gender equality.

    go to method of application »

    Nutrition Assistant

    About the Job

    • Under the supervision of the Nutrition Officer, the Nutrition Assistant is responsible for implementation of all nutrition programs in the target communities in Kukawa LGA, including following up with cases and helping establish mother-to-mother support groups.
    • This position will ensure that Acted nutrition interventions are in line with the Nutrition Cluster strategy and will be an active member of the Nutrition Cluster.

    The Nutrition Assistant will be responsible for:

    • Under the overall guidance and supervision of the nutrition officer, the nutrition Assistant will provide technical assistance to field staff regarding Nutrition.
    • Facilitate community mobilization, sensitization meetings and trainings during community led nutrition activities.
    • Work closely within community structures to follow up on implementation of Infant Young Child Feeding (IYCF) activities with support from the nutrition officer.
    • Participate in screening of children less than five years, referral and follow up of malnourished beneficiaries at community level.
    • Ensure timely submission of weekly reports, monthly reports and MUAC screening data & reports to nutrition officers for compilation.
    • Ensure quality cooking food demonstration sessions are conducted in Project supported Communities.
    • Support quality data collection of activities conducted in the communities.
    • S/He will be responsible for planning and reporting of training activities to immediate supervisor.
    • S/He will establish linkages with other organizations working in the sector and represent Acted in all local level nutrition working group meetings and other relevant activities such as assessments, training, monitoring, etc.
    • S/He will have to deliver simple messages for the prevention of malnutrition and attainment of good health and nutritional status.
    • S/he will participate in the GFD activities, support distribution and registration when needed.

    About You

    • All employees should master ACTED's core Principles: Independence, Neutrality, Non-discrimination, free and direct access to victims, Ethics, Professionalism, anti-Corruption, Transparency and Accountability

    Moreover, we also expect the following:

    • Bachelor's Degree preferably in Social Sciences, Development Studies, Nutrition or other relevant discipline
    • Experience in the Nutrition and social approach IYCF a plus.
    • Minimum of 1 year relevant working experience.
    • Fluency in Hausa, Kanuri and English.
    • Strong analysis skills (qualitative and qualitative)
    • Strong cultural awareness and sensitivity
    • Good understanding of complex emergencies and crisis contexts
    • Demonstrated skills in management, teamwork, negotiation and consensus building
    • Excellent communication skills and a willingness to be respectful, kind, sensitive and empathize with all beneficiaries and their care givers.
    • Familiarity with key health and education messages (IEC materials) for community awareness and sensitization session and be able to fill the recording formats and reporting.


    • Previous working experience with humanitarian agencies
    • Experience working with displaced populations
    • Experience hiring and managing casual laborers
    • Experience conducting focus group discussions, or the ability to learn rapidly

    We Offer

    • Contract length: 3Months
    • Level: E1-1 (national contract)
    • Start date: As soon as possible Desirable.

    go to method of application »

    Complaints and Response Mechanism (CRM) Assistant

    Location: Monguno, Borno
    Level: E1-1 (national contract)
    Start date: ASAP
    Contract length: 3 months, with possibility of extension base on availability of Fund

    About the Job

    • Under the supervision of the Accountability officer, the Complaints and Response Mechanism (CRM) Assistance is responsible for managing, recording, sharing, following up and consolidating complaints / feedback about ACTED’s interventions, and ensuring community feedback is fed back into the project cycle management.
    • S/he also is responsible of supporting the AME officer with the data processing for the monitoring activities in the camp.
    • Establish and ensure effective functioning of the Beneficiary Complaints and Response Mechanism, enhance the trust and confidence of beneficiaries, identify areas of our work which need to be improved and ensure that ACTED learns from the feedback provided through this process.

    Main Duties and Responsibilities
    The main duties and responsibilities for the role include:


    • Supporting the accountability officer for managing, recording, sharing, following up and consolidating complaints / feedback about ACTED’s staff and interventions, and ensuring community feedback is fed back into the project cycle management.
    • Working closely with field program teams.
    • Set-up help deck to record complaints/feedback when feasible at transaction area of scope beneficiaries and vendors.
    • Providing useful and constructive information to target communities about ACTED’s programmes.
    • Supporting in managing the main refugee complaint’s hotline and actively seeking out complaints and feedback within the community.
    • Attending the district meetings when the accountability officer is no available and reporting main issues to the AME management.
    • Creating an environment of constructive dialogue between ACTED and target communities
    • Supporting the accountability officer to Ensure that the programme teams have the correct information about the correct purpose, role, scope and mandate of the Accountability team
    • Supporting the accountability officer to Ensure that information about ACTED’s accountability mechanisms and approaches are available to target communities, notably through the development of visibility leaflets, community orientation sessions, etc.
    • Providing monthly analytical reports and recommendations to the Accountability officer to discuss with programme teams / coordination on the basis of complaints and feedback received from target communities.
    • Ensuring that urgent and sensitive complaints are addressed in a timely and appropriate manner.
    • Actively seeking out effective dialogue via different platforms (both group and individual) to ensure that refugees feel safe and confident to express concerns, complaints and feedback to an independent and unbiased ACTED member of staff.

    Complaint management:

    • Ensure that all received complaints are registered and recorded in the complaint registration database according to the provided guidelines.
    • Ensure that all complaints are managed and, if needed, forwarded to relevant Programme Managers or Coordination as per described instruction (decision tree) included in the complaint mechanism manual.
    • Ensure that all the complaints are followed up closely with relevant department and coordination in order to resolve them within 2 working weeks (14 days).
    • Ensure the confidentiality of complaints data is respected, and this information is not shared with any irrelevant staff members or external person / organization.
    • Clean and update the database along with emerging needs with the consultation of the International Manager.
    • Compile all complaints received during the week and send a weekly report to both Coordination and the International AME Manager
    • Compile monthly narrative report for sharing of key issues and findings with Country Director.
    • Periodically review the wider complaints mechanisms and processes followed by Programme teams to ensure that their systems of handling complaints are effective, efficient and transparent.
    • As required by either Coordination or AME Management, carry out ad hoc investigations into complaints received.
    • Maintain relationships with peers from other agencies to ensure the effective use of referrals both into and out from ACTED

    Data management :

    • The CRM assistant is also responsible of data management within the AME department. S/he will be responsible of:
    • Assist with data collection activities and ensure that data collection teams are organized and resourced as needed, and that they deliver as per field mission plans and according to data quality standards;
    • Assist in the analysis of AME data and help produce reports, factsheets with useful statistical analysis and presentation (charts, tables, histograms, box plots) as necessary in a timely manner;
    • Support the AME officer in providing data to the Project Development Team for use in preparation of reports to donors and other stakeholders, as required;

    The CRM Assistant will be appraised on his/her demonstration of the qualities and competencies listed below as well as from carrying out of the duties mentioned previously:

    • Diplomacy is required for all interactions; this includes following the chain of command and never circumventing the program and the AME Management’s authority in terms of advising, reporting and the like.
    • Impartiality, objectivity and confidentiality are imperative; without prior authorization complaint’s reports, and databases should not be shared.
    • Reports must be complete and meticulous.
    • Flexibility and adaptability are essential, as well as the ability to plan, take initiative and organize work independently.
    • Understanding the nature of work carried out by programs is necessary for ensuring the relevance and usability of the reports produced. Therefore a proactive and self-motivated attitude towards gaining a good understanding of ACTED programs is essential. In addition some prior knowledge of project specifics practices is desirable.
    • Willingness to learn and capacity to innovate; the CRM assistant must be inventive and eager to improve his/her own skills, and be capable to adapt, shape and develop tools best suited for ACTED’s activities;
    • Competencies in all computer related tasks including Word, Excel is strongly desirable.
    • Ability to travel to the field for data collection, cross checking the data and provide training to field staff;
    • Proficiency in the local languages is essential.
    • Good knowledge of written and spoken English is required.
    • Good organizational and communication skills with international and national staff and rural communities are essential.
    • Good knowledge with excel and data cleaning, analysis and making graphs.
    • Prefer to have knowledge on ODK.

    go to method of application »

    Scope Officer

    Monguno, Borno

    About the Job

    • Working under the Team Leader-Food Distribution and receiving technical support from the Technical Manager – Food Distribution, the Scope Registration Officer will oversee the implementation of the WFP funded Scope Registration Project in all the LGA ACTED Is working in Borno
    • The scope registration Officer Will liais closely with the Scope Project staff in all the Location to ensure smooth registration of Beneficiaries and insurance of Scope card
    • Scope Registration Officer Will be the overall supervisor of the Scope registration team and will be responsible for fields management, coordination and regular monitoring of the project in all the areas of operation.

    Main Duties and Responsibilities
    Program Management, Development, Monitoring and Evaluation:

    • Supervise the Scope Registration Team and provide appropriate guidance and oversight as they conduct daily field activities in respect of WFP procedure and requirements.
    • Insure the compliance with WFP and ACTED process and requirements.
    • Plan and follow the activities of the Scope project such as registration and distribution of Scope cards.
    • Ensure comprehensive project cycle management, with overall supervision of daily activities. Ensure that M&E plan is established and implemented in liaison with AMEU officer.
    • Supervise and train Scope project staff on Scope online/offline system focusing on efficient planning, coordination, and implementation and monitoring of the project activities.
    • Participate actively in the monitoring of the project in collaboration with the AMEU Officer with a specific attention on the efficiency of the WFP biometric registration system.
    • Collaborate with related ACTED departments and other implementing partners to identify opportunities for integrated programming, promoting best practices and developing shared policy approaches.
    • Prepare and submit all Scope project internal and external donor reports.

    Training & Capacity Development:

    • Through direct technical assistance provision, build the capacity of programe staffs (registrars); identify staff development needs and design/suggest appropriate staff development approaches.
    • Provide ongoing technical support and mentorship for the unit staff to develop professional and technical competency.
    • Provide technical feedback on daily, weekly and monthly registration reports received from Scope project unit, ensuring that established programme targets and objectives are being met.

    Coordination & Partnership:

    • Represent ACTED in the relation with WFP SCOPE unit.
    • Liaise closely with WFP Maiduguri Office regarding to Scope project implementation.
    • Meet with partners and donor agencies during field visits.
    • Promote a positive profile of the programme and good understanding among other sectors, partners and communities about the Scope project.
    • Develop and maintain strong working relationships with all stakeholders – WFP, Community support groups, community leaders, RSD, UNHCR, NGOs, to enhance multi-agency and multi-sectoral cooperation and coordination.
    • Liaise with formal and informal local authorities to insure communication and transparency of the SCOPE registration process.
    • Provide the necessary tools for a fair and transparent beneficiary selection.
    • Manage all IT and site material, logistic and fleet issue in coordination with ACTED relevant departments to insure WFP/ACTED standard on registration sites.
    • Support the Project Manager to utilize financial planning tools, such as spending plans, procurement plans, and work plans based on activities and budgets.
    • Draft scope budget when and if necessary/requested.

    Staff Management:

    • Manages all scope project teams directly.
    • Participate in the recruitment and mentorship of Scope Project staff
    • Hold regular meetings with Scope team to plan and address any concerns and share feedback
    • Monitor and provide objective feedback related to staff performance including staff objective setting, completing staff performance evaluations to promote growth and professional development
    • Provide leadership and support to ensure staff well-being, i.e. monitor and manage stress management by providing regular opportunities for staff debriefing to address secondary trauma.
    • Maximise all SCOPE process security, in liaison with the security officer, for both staffs and beneficiaries. Report all security incidents or relevant information to the PM and Security officer.

    About You

    • All employees should master ACTED's core Principles: Independence, Neutrality, Non-discrimination, free and direct access to victims, Ethics, Professionalism, anti-Corruption, Transparency and Accountability

    Moreover, we also expect the following:

    • Minimum of one year working in humanitarian responses
    • Bachelor's Degree with a strong focus on both quantitative and qualitative Field methodologies preferred
    • Strong skills with the Microsoft Office Suite,
    • Strong technical writing skills
    • Experience collecting information using hand-held GPS devices


    • Previous working experience with humanitarian agencies
    • Experience working with displaced populations
    • Experience hiring and managing casual laborers
    • Experience conducting focus group discussions, or the ability to learn rapidly

    We Offer

    • Contract length: 3 months
    • Level: D2-1 (national contract)
    • Start Date: As soon as possible Desirable.

    Method of Application


    • Only motivated applicants who are able to perform the stipulated duties and meet the required qualifications will be considered. 
    • Due to the large numbers of expected applicants ACTED will only inform shortlisted candidate. We apologise for the inconvenience. Only short-listed applicants will be invited for written test and oral interview.
    Interested and qualified? Go to The Agency for Technical Cooperation and Development (ACTED) on to apply
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