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  • Customer Service Rep-Outbound at AIM Group Limited

  • Posted on: 23 April, 2019 Deadline: Not Specified
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  • AIM Group Limited is an integrated Multi-Disciplinary Company established on November 20, 1979.The principals of the  AIM Group have a history in Nigeria that dates back to 1886 when the Grandfather of the Group’s chairperson resided in  Lagos in 1886. The Group operates from its owned office and residential properties, with ultra-modern office facilities at  its Headquarters in Victoria Island Annex, Lagos, with Regional and Staff Accommodation facilities in Abuja, Port Harcourt  and Kano. AIM Group has satellite offices in various States in the Country. The current workforce of AIM Group is over  1100 colleagues

    Customer Service Rep-Outbound



    • Make outbound calls to prospective and existing customer to provide them with information on new product offers, discounts and services
    • Make outbound calls to check on the satisfaction level of customers based on a standard set of questions and act on feedbacks provided
    • Develop sales opportunities by researching and developing potential accounts and soliciting new ones via telemarketing approach.
    • Make outbound calls to resolve pending complaints with customers, provide timely feedback and updates on escalated issues and update tickets accordingly.
    •  Be involved in daily active monitoring of sites and networks while making contacts with customer to provide strategic recommendations which will improve the overall customer satisfaction.
    •  Make daily outbound calls to Inactive and churned customers to ensure a high win-back ratio and overall customer retention.
    •  Contact customers with newly installed sites to ascertain their level of satisfaction, ensure they are equipped and can make use of the provided monitoring details and escalation guides.

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