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  • Posted: Apr 23, 2019
    Deadline: Not specified
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    AIM Group Limited is an integrated Multi-Disciplinary Company established on November 20, 1979.The principals of the AIM Group have a history in Nigeria that dates back to 1886 when the Grandfather of the Group’s chairperson resided in Lagos in 1886. The Group operates from its owned office and residential properties, with ultra-modern office facil...
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    Customer Service Rep-Outbound

    Details:

    • Make outbound calls to prospective and existing customer to provide them with information on new product offers, discounts and services
    • Make outbound calls to check on the satisfaction level of customers based on a standard set of questions and act on feedbacks provided
    • Develop sales opportunities by researching and developing potential accounts and soliciting new ones via telemarketing approach.
    • Make outbound calls to resolve pending complaints with customers, provide timely feedback and updates on escalated issues and update tickets accordingly.
    •  Be involved in daily active monitoring of sites and networks while making contacts with customer to provide strategic recommendations which will improve the overall customer satisfaction.
    •  Make daily outbound calls to Inactive and churned customers to ensure a high win-back ratio and overall customer retention.
    •  Contact customers with newly installed sites to ascertain their level of satisfaction, ensure they are equipped and can make use of the provided monitoring details and escalation guides.

    Method of Application

    Interested and qualified candidates should apply using the Apply Now button below.

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