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  • National Channel Manager (Asset Creation) at Rosabon Financial Services

  • Posted on: 18 April, 2019 Deadline: 30 April, 2019
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  • Rosabon Financial Services - We are a leading non-banking financial intermediary and equipment leasing firm licensed by the Central Bank of Nigeria in 1993; long standing member of the Equipment Leasing Association of Nigeria (ELAN). We offer lease, loans and investment offerings to meet the financial needs of our customers either on a long or short term.

    National Channel Manager (Asset Creation)

     


    Job Description

    • The National Channel Manager drives, and optimizes Asset Creation Team performance on objectives across the regions.

    Roles & Resonsibilities

    • Manage day-to-day Consumer Credit team operations, monitor performance of the set territories.
    • Liaise with core sales staff within the region to optimize leads generations and conversion.
    • Forecast, plan, recruit and maintain capacity plan for the Asset Creation team in all regions.
    • Conduct deep-dive analysis on key growth indicators for products, people and process.
    • Generate and contribute via market analysis and customer perception on new products.
    • Motivate, train and maintain a healthy and effective workforce; coaching, developing, motivating and encouraging.
    • Identify, develop, and implement process change towards improving customer satisfaction and sales efficiency etc.
    • Manage Lead Management System (LMS), create optimal lead conversion strategy on leads.
    • Work closely with the Strategy and Marketing department to ensure consistency in the look and structure of sales collateral materials, packages and proposals etc.
    • Develop monthly sales incentive programs for both Brokers & RSE to increase performance and drive results.
    • Facilitate large meetings with IMTTs and Brokers (differently) with such topics as training, compensation, products or customer experience.

    Primary:

    • Intervene in policy modifications and amendments deliberation with stakeholder; ensuring that alterations are feasible, optimal, and efficient-risk proof idea. Focus on minimizing policies that hamper Sales performance with clear logical facts.
    • Ensure that all qualified leads on LMS are distributed by Core Sales staff (Channel Managers and Regional Supervisors). Assign leads if lapses are noticed.
    • Follow up with information on the time based trackers (Credit Admin) to correct lapses in service delivery and ensure adherence to timelines.
    • Interact with the workforce effectively to educate, correct, and ensure high delivery on the job.
    • Escalate when necessary, negative client experience issues that affect the brand position.
    • Recruit and maintain workforce strength across regions.

    Secondary:

    • Manage RSE and Credit Admin team performance and delivery on the job.
    • Liaise with touch points across the group for effective team flow; Admin, Risk, Audit, HR, Operations, Systems team etc.
    • Conduct Regional Performance visit to the regions and drive performance.
    • Prepare and compute monthly salary workout.
    • Conduct appraisals and team mentoring sessions.

    Method of Application

    Applicants should send their Application and CV to: careers@conceptgroup-ng.com

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