Jobs at Workforce Group

Location: Lagos (Island and Mainland)

Job Descriptions

• He/She will be the liaison between the organization and its current and potential customers.
• He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” when handling different topics.
• Identifying customers’ needs clarify information; research every issue and providing solutions.
• Meet personal/team qualitative and quantitative targets.
• Seize opportunities to upsell products when they arise.

Requirements

• HND/B.Sc in any discipline.
• Must not be more than 27 years old.
• Excellent spoken English with impressive interpersonal skills
• Must be Fluent in English and one other Language
• 1-3 years’ experience working in a related job role.
• Must be resident in Lagos.

Remuneration
Attractive Basic pay and other benefits

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Location: Lagos (Mainland and Island)

Responsibilities

• Handling incoming calls and other communications.
• Managing filing system.
• Recording information as needed.
• Greeting clients and visitors as needed.
• Updating paperwork, maintaining documents and word processing.
• Helping organize and maintain office common areas.
• Performing general office clerk duties and errands.
• Organizing travel by booking accommodations and reservations needs as required.
• Coordinating events as necessary.
• Maintaining supply inventory.
• Maintaining office equipment as needed.
• Aiding with client reception as needed.
• Experience as a virtual assistant.
• Creating, maintaining, and entering information into databases.

Requirements

• Minimum SSCE, Maximum ND
• Experience as an office assistant or in related field.
• Ability to write clearly and help with word processing when necessary.
• Warm personality with strong communication skills.
• Ability to work well under limited supervision.
• Great communication skills.