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  • Job Opportunities at MTN Nigeria

  • Posted on: 17 April, 2019 Deadline: 29 April, 2019
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  • MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

    Coordinator, Customer Experience Projects (Supervisory)

     

    Job Description

    • To ensure proper design, implementation and comprehensive assistance in project initiation, planning, technical support execution, control and closure to facilitate CEX projects within assigned division/ department
    • Assist with project delivery within budget (time and financial) and within defined quality criteria.
    • Provide Programme Manager with up-to-date financial position on all projects.
    • Assist in compiling project charter including projecting project scope, problem statement and goal statement.
    • Assist with project-planning in line with recommended tool sets.
    • Track project activities and compliance with planning guidelines and project plans.
    • Co-ordinate input and maintains plans throughout project life cycle.
    • Gather project status and assist in providing up to date information on all projects (where applicable) to Program Manager.
    • Track and monitor identified risks and proactively escalate them in accordance with related escalation rules (where applicable) and procedures.
    • Measure progress per work stream and team members against weekly targets and deliverables.
    • Schedule and track quality assurance reviews and assist with formal project success reviews.
    • Accurately determine, assign, track and manage project task, activity, documentation and time information per internal standards as applicable and relevant to CEX Projects
    • Provide professional inputs and advice to the Manager in developing a project management strategy and plan.
    • Apply best-in-class processes and procedures for effective project management in support of all stakeholder units
    • Create and monitor audit trails of all CEX implemented changes.
    • Conduct CEX change readiness assessments, evaluate results and present findings to the CEX change board.
    • Manage relationships with key customer impacting business units for service efficiency.
    • Provide support in the design, execution, analysis and communication of customer research and feedback
    • Analyse CEX Strategy’s implementation, results and actions from closed loop feedback
    • Get information and insights from the “voice of the Customer” initiatives through various segmented customer engagement programs i.e. Customer Focus Group Sessions, Customer Forums, Online Social media .
    • Provide insight into essential project metrics, monitor and execute SLAs to stakeholders.
    • Keep abreast of business process changes and communicate these to team members.
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

    Job Condition:

    • Normal MTNN working conditions
    • May be required to work extended hours
    • Open plan office

    Experience & Training
    Education:

    • First degree in Business, Computer Science or related field
    • Fluent in English

    Experience:

    • 3-7 years’ experience in an area of specialisation; with experience with working with others
    • 3+ years’ experience in project management
    • Experience working in a medium organization
    • Knowledge of industry best practices (ITIL, PMI, and CMMI) will be an advantage
    • Strong analytical skills
    • Data Management
    • Strong Microsoft Excel and PowerPoint skills
    • Business Planning and Analysis, preferably within the telecommunications sector
    • Competitive and Marketing Research
    • Project Management Reporting
    • Solution Architecture and System Integration expertise

    Minimum Qualification

    • BA, B.Ed, B.Eng, B.Sc or HND

    go to method of application »

    Coordinator, Payment Services (Supervisory)

     

    Job Description

    • Responsible for the end-to -management of applications supporting Payment Services Bank.
    • Act as Interface with various financial institutions and third parties in the assurance, delivery and daily operations of payment financial systems and services.
    • Participate in the review of business processes to drive cost/process efficiencies.
    • Develop and manage processes to ensure required KPIs for optimal customer experience are met.
    • Influence, support and assure the design, development, maintenance of self-healing capabilities into payment service transactions in compliance with regulatory requirements whilst ensuring good customer experience.
    • Own and influence the changes on payment services to ensure seamless transition of changes to a live environment without negative impact on customer experience.
    • Assist in developing payment services application development and management frameworks, processes and procedures in line with the MTN standards and in alignment with MTNN’s corporate goals and objectives.
    • Support in the analysis and design of payment services applications based on business, technical and system requirements and oversee the implementation payment services solutions, ensuring the minimization of manual touch points in the application.
    • Monitor and maintain the performance of payment services applications within the business, ensuring constraints and new requirements are documented and updates are created accordingly.
    • Participate in the selection of suitable technologies and determine appropriate technologies that are effective and efficient and in line with approved rules and procedures.
    • Review applications and ensure availability of operational recovery strategies and mechanism.
    • Ensure and evolve end to end processes and enhancements to institute efficiencies in the delivery of payment financial services
    • Set up and manage processes to ensure end to end near real time reconciliation of services/transactions in the payment financial services
    • Set up and manage processes to ensure full compliance with all regulatory requirements in payment financial services.
    • Manage the operations of payment services from both a node/service performance investigation as well as an optimization perspective.
    • Provide Advice on Network Capacity dimensioning and resource utilization
    • Support in the supervision and management of the operations of the managed service provider for payment services
    • Service performance monitoring and trending and measurement  of  payment services
    • Manage, test and verify all new functionalities.
    • Serve the Division’s internal customers and provide solutions to improve the customer experience.
    • Support planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
    • Drive an increase in MTNN’s PSB Net Promoter Score.
    • Provide technical support and assistance to multiple Application teams, troubleshooting, analyzing causes, tuning performance and conducting user acceptance tests on payment services applications.
    • Interface between IS Infrastructure Team and IS Applications Support Teams to ensure optimal capacity planning.
    • Prepare documentation to support new or enhanced functionalities to payment services applications
    • Interface between IS Service Management and the IS Applications teams on customer related business engagements and issues.
    • Influence and ensure resilience is built into payment solutions to ensure failed financial transactions are automatically reconciled with minimal need for customers complaint
    • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
    • Maintain effective working relationships with internal and external suppliers.
    • Support and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
    • Build and nurture strategic relationships with the regulator(s) at the appropriate level to ensure smooth and seamless operations of the PSB service.
    • Stakeholder management of internal (business units) and external (regulators, financial institutions, etc.) entities
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Influence and engage with vendors and managed service operation providers to ensure right competence by support staff.

    Job Condition:

    • Normal MTNN working conditions
    • May be required to work extended hours

    Experience & Training
    Education:

    •  B.Sc Electrical/Electronics Engineering or Equivalent

    Experience:

    • 3-7 Years’ experience which includes:
    • Minimum 3 years hands-on experience in financial systems, products and applications, Solaris and Databases System Administration
    • Experience in Telecoms Industry.
    • A good understanding of the banking or payment services related industry
    • Unix/Oracle/ITIL/Java Certifications
    • Experience in vendor management across multiple geographical locations
    • Support of digital services related applications

    Training:

    • Solaris System Admin and Networking
    • Java Programming
    • Oracle Developer and Database Administration
    • Technical report writing
    • Itil training and certifications
    • Vendor management
    • Performance management
    • Digital products and services

    Minimum Qualification

    • BA, BSc, BEng, HND or BTech

    go to method of application »

    Manager, Business Planning

     

    Job Descriptions    

    • To perform strategic planning functions and maintain planning models.
    • To manage the MTN budget year process (Revenue to Gross Margin) and Monthly Reforecast and Variance analysis
    • Support the Shareholder return strategy by developing and implementing Marketing Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
    • Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains within Divisional budget year-on-year.
    • Review the budget process and ensure that quality drivers/assumptions for business plans and the business rules are correctly applied to the process and the forecasting scenarios.
    • Assess the MTNN business plan to articulate an understanding of the telecommunications industry as well as future developments to be taken into account
    • Review MTNN revenue and financial planning models, provide market share estimates based on market data and develop MTNN five year revenue and related financial projections.
    • Serve the Division’s internal customers and provide solutions to improve the customer experience.
    • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
    • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
    • Drive an increase in MTNN’s Net Promoter Score.
    • Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.
    • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
    • Collaborate with other business units in developing business models and frameworks that support business decisions and business planning and assist in developing and reviewing scenarios within the models.
    • Liaise cross functionally with Finance in the overall business planning, budget and reforecast process
    • Review trends in the telecommunications industry and provide insight into issues and events that could be factored into the business planning process as it affects MTNN operations and services.
    • Develop internal and external sources of intelligence on a continuous basis and integrate /manage data and information from diverse sources to guide strategic plans and decision processes within the Marketing Division.
    • Develop and maintain database of records, data and information that are relevant to the telecommunications industry and useful for planning and optimization of MTNN business activities.
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
    • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
    • Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

    Job Condition    

    • Normal MTNN working conditions
    • May be required to work extended hours

    Experience & Training
    Education:

    • First degree in Accounting, Finance, Economics or Statistics
    • A Masters Degree in Business Administration (MBA) or a related discipline will be an added advantage
    • Fluent in English

    Experience:

    • Minimum 6 years’ experience which includes:
      • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
      • Experience working in a medium to large organization
      • Experience in hands-on accounting and financial forecasting
      • Strong talent for developing conclusions and recommendations from complex set of data

    Training:

    • Forecasting principles
    • International Accounting Standards
    • OFA
    • Telecoms market - Basic Telecoms Fundamentals

    Minimum qualification    

    • BA, BEd, BSc or BTech

    go to method of application »

    Engineer, NSMC (NSS, TX/MPLS) (Supervisory)

     

    Job Description

    • Improve Network performance by providing real time and prompt resolution to all network faults on MTNN network.
    • Assist in implementation of an automated system for daily NSMC activities
    • Activate  newly integrated nodes (core element) after normal working hours, weekends, and public holidays to  ensure optimal network performance and meet business objectives and plans at all times.
    • Carry out network management; faults detection, troubleshooting, escalation and resolution of all core and transmission nodes.
    • Detect, diagnose and acknowledge alarms from all core and transmission Nodes or Elements.
    • Ensure real time performance management of all core and transmission network elements.
    • Provide daily reports and make recommendations aimed at improving network quality.
    • Troubleshoot, escalate where required and ensure that faults on the network are actioned/resolved in line with specified targets
    • Act as interface and provide access reference number to MTN Contractors, Operational Maintenance Centre Engineers and other GSM/PTOs Companies for planned work and change request.
    • Provide security information to all regional security offices across the country to protect all MTNN equipment’s through network surveillance.
    • Provide ideas and feedback on software tools, procedures and improvements to NSMC functionality.
    • Provide ideas and feedback on status of the network to the relevant planning units based on specific KPIs such as Processor Load etc.
    • Ensure proper management and implementation of all network changes according to the organization process and procedures.
    • Manage Network Changes and ensuring that changes on MTNN network are in line with company policies and procedures
    • Ensure NSMC Shift Hand-Over Procedure is strictly adhered to.
    • Interface with third party companies (Co-location partners and other GSM Company providers) to ensure uninterrupted links between MTNN and clients, to reduce service outage hour during fault resolution and mean time to repair fault (MTTR)
    • Provide regular updates on MTNN performance and other network issues to all the stake holders (management, escalation unit, sales and distribution, customer relations, marketing and other relevant departments in the organization).
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

    Job Condition:

    • Normal MTNN working conditions
    • May be required to work extended hours
    • Open plan office

    Experience & Training
    Education:

    • Fluent in English
    • First degree in Electrical Electronics /Computer Science/Engineering or a related field.
    • Procession of professional certification (UNIX, CCNA) certification beneficial

    Experience:

    • Minimum of 3 years’ experience in an area of specialisation; with experience working with others
    • Experience working in a medium organization
    • Experience in light current, telecommunications or a related field.
    • Experience in GSM switching environment preferably working on Ericsson, Huawei and Siemens switches is desirable

    Training:

    • Basic knowledge of IP Infrastructure and Networking in an Operations and Maintenance Center, Network Management Center and Network Operations Center

    Minimum Qualification

    • BA, BEd, BEng, BSc, BTech or HND

    go to method of application »

    Account Partner (Supervisory)

     

    Location: Jos, Plateau

    Job Descriptions    

    • To provide professional account management inputs to the creation and maintenance of Enterprise Solutions sales strategy and plan that will deliver shareholder value.
    • To direct enterprise sales efforts for allocated corporate accounts within the framework of agreed account development plans which meet operational targets for revenues, profitability and customer satisfaction.
    • Increase MTN market share by achieving set target through the acquisition of new accounts as well as development and maintenance of current accounts.
    • Account for the fulfilment of the sales process – from lead generation to bill delivery.
    • Seek new clients and create more business opportunities daily, from existing clients so as to Increase company revenue.
    • Conduct research on potential customers and their disposable income using the data mining system.
    • Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department
    • Prepare and present all corporate sales (weekly and monthly), contractual documentation and status reports according to MTN quality standards.
    • Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department.
    • Log all customer requests for service, queries and complaints, escalate and troubleshoot where necessary.
    • Build an in-depth knowledge of the customers’ operating environment, business drivers, ambition, issues, problems and obstacles in order to develop and implement solutions to meet their strategic corporate needs
    • Maintain excellent partnership-relationships with customers, based on trust and an in-depth understanding of the customers’ business
    • Assist customers in understanding the value proposition and differentiations of the MTN data products and services.
    • Ability to liaise with supervisors on discount issues
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

    Job Condition    

    • Normal MTNN working conditions
    • May be required to work extended hours
    • Open plan office

    Experience & Training
    Education:

    • First  degree in any related discipline
    • Fluent in English

    Experience:

    • 3 - 7 years of experience in an area of specialisation; with experience with working with others
    • Experience working in a medium  organization

    Training:

    • Internal conferences on telecommunications and consumer trends
    • Sales Training
    • Key Account Management Training
    • Relationship Management
    • Customer care/focus

    Minimum Qualification    

    • BA, BEd, BSc, BTech or HND

    Method of Application

    Use the link(s) below to apply on company website.

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