Job Openings at Save the Children

Ref Id: 190000Y1
Location: Maiduguri

Role Purpose

• To provide professional support and assistance for the development and management of Human Resources functions within the Humanitarian team, for the development and maintenance of policies & procedures, for staff welfare and the promotion of the Child Safeguarding Policy.

Scope of Role

• Reports to: HR & Admin Manager
• Staff directly reporting to this post: HR Assistant
• Budget responsibility: None

Key Areas of Accountability
Administration:

• Maintain Updated Personnel files for all staff as well as the staff database
• To provide Admin support to Line Manager to arrange training opportunities for staff
• Ensure that all changes to SC payroll is prepared/updated punctually and that these changes are checked and signed off by HRAM before being sending to the Country Office for signing
• Provide admin support to Line Manager to arrange training opportunities for staff

Human Resource Management:

• Assist HR & Admin Manager in the development of annual needs for development / training through the formal performance review process
• Maintain and update all database/tracker for Staff, Consultants, Volunteers, recruitments, learning and development, applicants
• Participation in the organisation of trainings and maintaining a list of trainings conducted.
• Support in researching training opportunities as prioritised by the Humanitarian Management Team or as requested by Supervisor.
• Manage exit process of staff
• Prepare terminal benefit of exiting staff and share with Line Manager for approval
• Preparation of monthly department report

Recruitment:

• Under the supervision of the HRAM, lead in the recruitment of all national positions.
• Liaise with Hiring Manager on recruitment
• Ensure recruitment is done in line with SCI guidelines and key policy like child safeguarding is uphold during recruitment
• Coordinate and assist in interviewing/recruitment processes:
  • Long/Short-listing of candidates
  • Assist as part of a panel in interviewing candidates
  • Ensure reference checks, criminal record check and all vetting are done in line with SCI guideline for candidate
  • Ensure recruitment documents are obtained and arranged in line with SCI guideline for new recruitment
  • Prepare contracts and offer letters
  • Respond to enquiry of candidates on recruitment
  • Inform Hiring Managers of new staff coming on board
  • Develop standard induction pack in line with SCI guideline for new staff
  • Create and share with Hiring Managers induction schedule for new staff

Staff Health and Welfare:

• Under the supervision of Line Manager, lead the staff welfare programmes
• Liaise with the CO to register staff with Health Management Organisations (HMO)
• Maintain records of all incident reports
• Provide relevant information necessary for the management of the combined accident and employee compensation and group life insurance cover for staff

Other - Other ad hoc tasks as requested by Line Manager.

Skills and Behaviours  (our Values in Practice)
Accountability:

• Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
• Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved

Ambition:

• Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same
• Widely shares their personal vision for Save the Children, engages and motivates others
• Future orientated, thinks strategically

Collaboration:

• Builds and maintains effective relationships, with their team, colleagues, members and external partners and supporters
• Values diversity, sees it as a source of competitive strength
• Approachable, good listener, easy to talk to

Creativity:

• Develops and encourages new and innovative solutions
• Willing to take disciplined risks

Integrity:

• Honest, encourages openness and transparency; demonstrates highest levels of integrity

Skills and Experience
Essential:

• BSc/HND in Industrial Relations, Personnel Management, Business Administration or relevant Social Sciences
• Minimum of 3 years post NYSC progressive experience in HR Generalist role
• Fluency in written and spoken English
• Demonstrable ability at report writing
• Sound knowledge of HR practices, procedures and administrative systems
• Excellent planning and organisational skills, with proven administrative skills
• Ability to manage competing priorities effectively in a constantly changing environment, meet deadlines and work calmly under pressure
• Strong coordination and time management skills
• Excellent communication and interpersonal skills and a willingness to be respectful, kind, sensitive and empathise with staff and beneficiaries
• Proven capacity of management, leadership and team work
• Strong teamwork skills with the ability to both support colleagues and request support as and when required
• Willingness and capacity to be flexible and accommodating when faced with difficult and frustrating working conditions
• Willingness to travel to the field for work
• Computer literate at high level
• Commitment to Save the Children mission, vision and values

Desirable:

• Have working knowledge of the local language
• Work experience in an NGO
• Masters/MBA
• Knowledge of HR analytics
• Knowledge of the use of Orale and Taleo

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Ref Id: 190000Y2
Location: Maiduguri

Role Purpose

• Reporting to the Education Programme Manager, the person coordinates the delivery/ implementation of all education projectss in NorthEast. The Education Coordinator provides both operations and technical assistance and oversight on all aspects relating to Education in Emergencies projects.
• The job holder provides overall programmatic and operational coordination and management including; planning, implementation, capacity enhancement, monitoring/ evaluation and reporting both internally (within SCI) and externally (for/with partners).
• The job holder may be called upon as and when necessary to support the emergency team in cases of humanitarian crisis.

Scope of Role

• Reports to:  Education Programme Manager.
• Staff directly reporting to this post:  EiE Officers.

Key Areas of Accountability
Projects Coordination &  Management:

• Oversee the coordination and implementation of the Education projects across Northeast in line with the design of the projects and donor requirements.
• Establish, maintain and strengthen linkages in the management and implementation of Education Projects.
• Create and sustain positive working relationships with the partners and other stakeholders.
• Plan and coordinate LGEA, and State level engagements with partners and key stakeholders.
• Monitor and ensure timely and quality reports are submitted as per the reporting requirements.
• Working closely with Education Programme Manager & MEAL to ensure quality program delivery, documentation and reporting of progress.

Operational Planning and implementation:

• In close coordination with Education Programme Manager, provide ensure planning, development of detailed implementation plans, phased budgets, implementation, monitoring, documentation and reporting for EDUCATION projects is done.
• Overseeing the implementation and budget performance in line with the projects plans and budgets.
• Effectively support the projects staff and partners in developing annual plans, in line with EDUCATION Projects design and Save the Children International planning guidelines and ensure compliance with the agreed work plans and that programme objectives and targets are being realised in line with the funding proposals.
• Support staff and partners to ensure that EDUCATION Projects implementation are to the desired standards and on time.
• Provide guidance to the partners through the planning processes to develop plans that are cost effective and in line with EDUCATION Projects funding.
• Maintain high standard of transparency and accountability in the course of programme implementation while ensuring integrity and timeliness of activities implementation in meeting programme objectives, compliance with donors & Save the Children policies.
• Provision of regular operations and implementation updates on project progress and challenges to allow for timely interventions and corrective actions by management.
• Ensure the timely reviews and adjustments for the project operational and implementation plans and budgets as may be required from time to time.

Finance and Budget Management:

• Manage the Projects budget in coordination with Education Programme Manager and Field Finance Manager.
• Overseeing the budget performance to ensure that projects implementation is on course as per the detailed implementation plans and phased budgets.
• In coordination with the Programme Manager conduct budget monitoring, suggest necessary revisions and prepare draft reports.
• Ensure that the budget monitoring reports are responded to in time and with accurate information.
• Working closely with Education Programme Manager to ensure that partners are well guided, supported and their capacity built in sound financial management procedures.

Partner Development and Management:

• Participate in partner’s capacity assessment and identify capacity building needs for the EDUCATION Projects partners.
• Develop with the partner’s detailed implementation/work plans and phased budgets.
• Provide capacity building and support in implementation by partners.
• Monitor and follow up the implementation of the agreed work plan and budget to ensure that the program objectives are being realized in accordance to the program and partnership agreement and take the necessary actions for any identified deviations.
• Undertaking partners’ capacity assessment in order to identify capacity gaps and areas of support that the partners will require for effective implementation of the projects.
• Undertake visits to the partners on both programmatic and operational support.
• Ensure timely, accurate and high quality financial and programmatic reporting by the partners and take corrective actions for any non compliance by the partners.

Program and Financial Reporting:

• Work in close collaboration with the Programme Manager in the preparation of timely and high quality progress and end of projects narrative and financial reports which are in accordance to the donor reporting schedule and formats.
• Review all program financial reports ensuring that donor guidelines have been followed and high standard met, prior to submission to management.
• Organize and facilitate quarterly follow ups and progress review meetings to address key performance issues from the reports.
• Overall Budget Vs Actual expenditure analysis and variance explanations.

Internal and external engagements:

• Ensuring that the program experience is represented and given recognition at stakeholder meetings, workshops, donor, networks and any other engagements.
• Develop and maintain regular channels of communication with partners and key stakeholders at all levels (Community, LGEA and State).

MEAL:

• Effectively manage projects design and study processes which include assessments, baseline and evaluation studies, putting in place a functional Activity Tracking Table.
• Ensure that the projects quality bench marks are followed.
• Collecting and managing complaints and feedback in close coordination with MEAL team and Projects Officers.
• Ensure regular monitoring of projects results, documentation of projects case studies, lessons learnt, significant changes and best practices and  coordinating  learning  and  reflection meetings/sessions
• Ensure an effective programs/ projects monitoring and evaluation systems is in place.
• Monitor programs/ projects activities to ensure quality, timeliness and adherence to both Country Office and international Save the Children policies and procedures.

Human Resources Management and Development:

• Working together with the Education Program Manager and Project Team to identify learning and development needs of the project teams and develop specific plans to address the learning needs.
• Support implementation of the Save the Children performance management system, by supporting, supervising and reviewing performance of the EiE Officers. .
• Coaching and mentoring the EiE Officers on the provision of technical support and implementation of quality programmes.
• Capacity building of EiE officer through trainings, coaching, performance management, implementation as well as in learning and reflection events
• Setting and managing staffing targets, performance and priorities for EiE Officers
• Participate in monthly/weekly project management meetings to enable adequate staff support

Technical Oversight:

• In liaison with Programme Manager, Education Advisor and Humanitarian leadership team provide guidance and support to projects team, partners and stakeholders.

Skills and Behaviours (our Values in Practice)
Accountability:

• Holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values.
• Holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.

Ambition:

• Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same.
• Widely shares their personal vision for Save the Children, engages and motivates others.
• Future orientated, thinks strategically.

Collaboration:

• Builds and maintains effective relationships with their team, colleagues, Members and external partners and supporters.
• Values diversity, sees it as a source of competitive strength.
• Approachable, good listener, easy to talk to.

Creativity:

• Develops and encourages new and innovative solutions.
• Willing to take disciplined risks.

Integrity:

• Honest, encourages openness and transparency.

Occasional duties:

• Perform any other duties as may be assigned from time to time.

Judgement and Decision-Making:

• The Projects Coordinator will in close collaboration with the, Education Programme Manager, Technical Advisors, Team Leaders and Humanitarian Director be responsible for making quick decisions aimed at improving timely and quality delivery of the interventions. Some of the decisions that require consultations include but not limited to; major operational issues, technical guidance, policies/procedural changes and financial decisions.

Academic background; experience & person specifications

• Minimum of a Bachelors’ Degree in Education. Experience in managing integrated programmes across different thematic areas such as education, child protection, child rights governance or disaster risk reduction is a must.
• At least 5 years of accrued working experience in program implementation with a minimum of 3 years in a management level position in an international NGO and those applying partnership approaches is desirable.
• Experience in strategic thinking and planning skills, be able to set priorities, prepare manageable plans and to evaluate progress.
• Experience of working with local partners and Local Government and State Authorities in Education, Child Rights Governance, Health, Nutrition, Education, or Child Protection is an added advantage.
• Strong analytical skills and strategic planning abilities.
• Ability to establish and maintain conducive collegial relations and perform effectively as a member of a team.
• Willingness to travel and work in hard-to-reach areas, occasionally under strenuous conditions.
• Computer literacy and excellent documentation skills are a must.
• Availability and willingness to work extra hours during times of humanitarian responses.
• Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures
• Ability to intervene with crisis management or troubleshooting as necessary.
• Highly developed interpersonal and communication skills including influencing, negotiation and coaching
• Excellent time management and planning capacity.

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Ref Id: 190000Y5
Location: Maiduguri

Role Purpose

• To provide support to the project team on Policy analysis, new Programme development, advocacy initiatives, strategy development and pro-poor governance agenda in the delivery of basic social services with focus on improving quality and access to Health Services, Nutrition, Food Security, Education and Child Protection.

Key Areas of Accountability
People Management & Leadership:

• Have regular meetings with local authorities to update on the progress of programmes
• Involve relevant authorities in the planning and implementation of programmes through consultation and  joint visits
• In collaboration with other team members plan and carry out feedback meetings with authorities and beneficiaries
• Advocate for allocation of appropriate resources for the implementation of nutrition, FSL, Education activities in the LGAs

Programme Development and Quality:

• Support actively in the process of developing the organization’s short- and long-term governance and advocacy agendas.  As directed, and particularly as it relates to exploring governance-related barriers to the elimination of exclusion and inequity, undertake research and analysis on possible new areas for SC programming.
• Prepare concept papers and other relevant documents, and initiate and describe project ideas and initiatives in accordance with the country strategy, the current contextual environment, the institutional capabilities of potential partners, resource availability and funding sources
• When working on specific high-priority initiatives, the Advocacy Coordinator will collaborate with senior staff and support the analysis process, developing policy positions and programme strategies, establishing new networks and partnerships, and managing coalitions.
• Assist colleagues to strengthen their knowledge and skills/capacities to incorporate governance frameworks, policy research, analysis and advocacy into their work.
• Contribute to development of advocacy strategies proposal writing and fund raising 

Communication and Representation:

• Act as SC’s representative at local, national and international levels with local authorities, partners etc. as required, mainly in events relating to basic services (health/nutrition, FSL and education) programme.  Represent SC Nigeria CO and communicate SC Nigeria CO's public policy and advocacy positions as and when appropriate to institutions, government, international, national and local organisations as required.
• Support the coordination of the drafting and submission of strategic, planning and reporting documents, including but not limited to strategy documents, the operational plan and annual reports, and ad hoc requests for updates and reports from SC CO and Regional Office.
• Develop and maintain a professional network for governance issues within Nigeria and within SC globally.
• Dissemination of important information and messages

Programme Management:

• Supervise consultants involved in writing project designs, case studies or reports, facilitating training events, and conducting policy research, or other such contracted services.
• Support the implementation of the governance programme including quality control, negotiation with local partners, financial management, documentation, monitoring and evaluation, reporting etc

Other - Other ad hoc tasks as requested by Line Manager.

Skills and Behaviours (our Values in Practice)
Accountability:

• Holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
• Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved

Ambition:

• Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same
• Widely shares their personal vision for Save the Children, engages and motivates others
• Future orientated, thinks strategically

Collaboration:

• Builds and maintains effective relationships, with their team, colleagues, members and external partners and supporters
• Values diversity, sees it as a source of competitive strength
• Approachable, good listener, easy to talk to

Creativity:

• Develops and encourages new and innovative solutions
• Willing to take disciplined risks

Integrity:

• Honest, encourages openness and transparency; demonstrates highest levels of integrity

Skills and Experience
Essential:

• Level of Education – Post Graduate
• Specified Study Area – Public Health / Social Science
• Desired Number of Years’ Experience – 4 years post NYSC (in health/social services delivery with a focus on governance and enhanced voice and accountability)
• Language Requirements – English - Excellent. working knowledge of local language(s)
• Level of IT Expertise Required – Excellent
• Profound  knowledge in Nigeria governance especially the North East. Good knowledge of Borno governance structure and dynamics; knowledge of the health systems and political terrains.
• Ability to clearly communicate  and easily relate to federal  and state authorities
• Experience of working in a multi-cultural environment
• Comply with the requirements of Save the Children’s commitment to protect children in accordance with the Child Safeguarding Policy.

Prior Experience Expectations:

• Building external networks
• Strategic Planning
• Change Management
• Governance and advocacy
• Enhanced voice accountability
• Training and Facilitation

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Ref Id: 190000Y0
Location: Maiduguri

Role Purpose

• The Procurement Assistant is responsible for supporting the Procurement processes to ensure effective, transparent and accountable support to the Save the Children programs in Borno State. Under the supervision of the Procurement Officer, the procurement Assistant assists in the management and administration of procurement cases on behalf of the logistics department in order to facilitate the smooth running of SCI programmes in Borno State.
• S/he is to ensure that orders for goods and services are processed promptly and good value for money is obtained according to the existing SCI Logistics Procedures.

Scope of Role

• Reports to: Procurement Officer
• Staff directly reporting to this post: (Possibly) – Logistics Intern

Key Areas of Accountability
Procurement and Supply:

• Acknowledge and register Purchaser Requests received and where necessary provide initial feedback on costing estimates and delivery times.
• Receive and process local orders assigned by the Procurement Officer, checking that orders have been correctly filled, that quantity/specification is acceptable and that coding has been provided and the order has been properly authorized;
• Assist to prepare necessary requests for quotation for all required supplies, works  and service providers, with all specifications, indicating closing dates to receive quotations, with strict adherence to SCI procedures, receive quotations for local procurement requirements and prepare a competitive bid analysis on the quotations and make recommendations to award a contract/purchase order, prepare required local purchase orders (LPOs) ensuring correctness and details of specifications, quantities and financial information for submission and approval.
• Where requested, with support from the PO help requesters develop good specifications, advising on availability, rough estimates, etc.
• Ensure compliance with SCI procurement procedures and in-country SoPs. Assist in the maintenance of the vendor roster and a price list. 
• Ensure all procurement files are held in soft and hard copy, and completed files are correctly named.
• In liaison with the Warehouse Officer, coordinate the reception of goods from suppliers and follow up with suppliers / transporters on items missing or damaged in transit.
• Ensure that Purchase Orders are completed with PR details, delivery dates and times and are submitted to the warehouse before delivery of the goods.
• Assist to ensure prompt payment to suppliers is made promptly and that the finance department receives all the necessary documentation.
• Ensure procurement is undertaken in a timely manner to minimize disruption to programmes.
• Provide advance warnings of delays / shortages or other problems to the PO.
• Make sure that all suppliers are dealt with fairly and equally. Must never use her/his position for personal gain and should refuse any gifts that are offered by suppliers.
• Ensure items are never purchased from family members.  If a conflict of interest arises you must request the involvement of an unbiased SCI colleague in relation to the specific order / issue.
• Ensure the receipt of all goods procured locally is properly recorded using the correct SCI documentation e.g. GRN and a copy is filed with the finance paperwork.
• When required, follow up with Abuja for procurement files not being processed locally, request on a regular basis an update on these files and update programme teams on the status of these procurement files.
• Manage supplier relationship up to delivery of goods / completion of services.
• Follow up with Finance office on outstanding payments files. In liaison with the PO trouble-shoot file incompleteness and/or inconsistencies.
• Maintain and keep up-to-date a hard documentation filling system for procurement files allowing easy reference for audit purposes.
• Comply with all relevant Save the Children policies and procedures with respect to child protection, code of conduct, fraud, health and safety, equal opportunities and other relevant policies
• Work in close collaboration with the finance and administration departments to ensure effective operations and strong team spirit.
• Carry out any other tasks required by the line manager in line with job description and capacity development plan.

Reports:

• Maintain all Procurement files in an organized, accurate and up to date manner
• Produce weekly procurement tracker and send to PO and where necessary programme teams at field level
• Generate any other procurement related reports upon request (based on item category/donor/time/budget)

Skills and Behaviours (our Values in Practice)
Accountability:

• Accuracy and timeliness in all areas of responsibility
• High level of accuracy in work, and ability to analyse complex sets of relationships and situations
• Holds self and others accountable

Ambition:

• Creating best-in-class function
• Future-orientated, thinks pro-actively

Collaboration:

• Working effectively with stakeholders to achieve common goals
• Excellent communication and interpersonal skills
• Builds and maintains effective relationships, with their team, colleagues, members and external partners
• Approachable, good listener, easy to talk to

Creativity:

• Designing more effective admin systems
• Willing to take disciplined risks

Integrity:

• Honest, encourages openness and transparency, demonstrates highest levels of integrity.

Skills and Experience
Administrative & General Skills:

• Level of Education – Bachelor’s degree in Supply Chain, Logistics or Business Administration or Economics
• Professional certification in Procurement an added advantage
• Must have completed NYSC
• Communication & Interpersonal Skill Level - Excellent
• Language Requirements – English and Hausa - Excellent
• Level of IT literacy Required – (Word, Excel, PowerPoint, Email system, Internet browsing) excellent

Experience Expectations:

• Desired Number of Years Prior Experience in a Similar Role – 2
• Experience in procurement and logistics with INGO: Minimum 2 years
• Experience in a relatively insecure field based environment
• Experience working with Save the children

Working Conditions

• Ability and willingness to travel to projects and stay in basic conditions when necessary

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Ref Id: 190000XZ
Location: Maiduguri

Role Purpose

• Under the supervision of the Warehouse Officer, deliver timely, effective and accountable logistics support to Save the Children warehouse functions: receiving and dispatch of goods to field locations and warehouse inventory tracking
• In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.

Scope of Role

• Reports to: Warehouse Officer
• Staff reporting to this post: None
• Budget Responsibilities: None.
• Role Dimensions: Provide support to line manager in stock movements.

Key Areas of Accountability

• To provide alternate and additional support to SCI warehouses in the response (general and medical).
• Supervise loading and offloading, including counting of items to be received or dispatched.
• Verify quantity (and quality when applicable) of stock during receipt and dispatch.
• Ensure all warehouse stock are properly arranged and grouped, based on instruction of supervisors.
• Produce documents for stock in and out when requested.
• Particpate in stock verification.
• Support stock transportation and distribution to the filed.
• Ensure warehouse cleanliness and support in keeping limited access to the warehouse for unauthorized person.
• Ensure under age children is not involve in any labor work in the warehouse.

Behaviours (Values in Practice)
Accountability:

• Holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
• Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.

Ambition:

• Sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same
• Widely shares their personal vision for Save the Children, engages and motivates others
• Future orientated, thinks strategically and on a global scale.

Collaboration:

• Builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters
• Values diversity, sees it as a source of competitive strength
• Approachable, good listener, easy to talk to.

Creativity:

• Develops and encourages new and innovative solutions
• Willing to take disciplined risks.

Integrity:

• Honest, encourages openness and transparency; demonstrates highest levels of integrity

Qualifications

• Level of Education – Bachelor’s degree in Supply Chain, Logistics or Business Administration or Economics or relevant Social Science course
•  Professional certification in Procurement, Warehouse Management an added advantage

Experience and Skills
Essential:

• Must have completed NYSC
• Previous experience in similar responsibilities, preferably with NGO and/or UN agency.
• Experience in working together and supervise the work of casual workers in the warehouse.
• Knowledge of storage and physical arrangement of various shape and type of warehouse items.
• Highly flexible and ability to work in a team.
• Communication & Interpersonal Skill Level – Excellent
• Language Requirements – English and Hausa – Excellent
• Level of IT literacy Required – (Word, Excel, PowerPoint, Email system, Internet browsing) excellent

Experience Expectations:

• Desired Number of Years Prior Experience in a Similar Role – 1
• Experience in procurement and logistics with INGO: Minimum 1 year
• Experience in a relatively insecure field based environment
• Experience working with Save the children

Working Conditions

• Ability and willingness to travel to projects and stay in basic conditions when necessary

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Ref Id: 190000XM
Location: Maiduguri

Role Purpose

• To provide technical IT support, first for the Maiduguri field office, and other SCI field offices. S/he will provide support for all needed IT services and act as a part of the SCI Nigeria IT team during an operation request.

Scope of Role

• Reports to: IT Officer
• Staff directly reporting to this post: None
• Budget responsibility: None

Key Areas of Accountability
The Information Technology Support Assistant shall be accountable on the following key areas in Maiduguri and Damaturu field office of Save the Children International program in Nigeria:
 
Network Management:

• Provide second level troubleshooting and maintenance of network devices e.g. printers, scanners, etc.
• Maintain record of the local network, VPN connection and the wide area network installed and terminated in the Maiduguri Office.

Hardware Support:

• Assist the IT officer in configuring, and installing and setting up users on systems.
• Perform IT hardware inventory update as necessary.
• Set up projectors, printers, photocopiers, fax machines, digital cameras, etc. for everyday office use and as necessary for meetings, etc.
• Interface with vendors in the repairs of faulty equipment as needed.

Telecommunications Management:

• Prepare and submit payment vouchers, for use of internet by the office/guest house.
• Troubleshooting technical problems with mobile subscriptions and IP Phone.
• Ensure radio and satellite equipment is operational. Ensure satellite phones are working and SIM cards are activated at all times

Asset Management:

• Support the IT Officer and the asset management team in ensuring good asset management at the office(s) he/she is supporting through maintenance of an accurate and up to date asset register and inventory tracking system.

Incident Management:

• Providing first level IT helpdesk support in assigned field offices
• Travel to sub field offices for installations, troubleshooting and resolution of issues in said offices – as directed by the line manager.
• Carry out any other tasks required by the line manager.

Security and Backup:

• Support the IT Officer; keep the network and all computer systems safe, secure and virus-free.
• Report any alleged or suspected misuse of IT systems/equipment, lapses of security and major violations of organizational standards to the in country IT representative. 
• Monitor the network – and by implication, all users – in order to ensure compliance of child safeguarding policies in Maiduguri Office.

Working Contacts

• Internal: SCI Staff in Maiduguri Country Office and other SCI field office, Nigeria IT team
• External: IT hardware Contractors

Skills and Behaviours(our Values in Practice)
Accountability:

• Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
• Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved

Ambition:

• Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same
• Widely shares their personal vision for Save the Children, engages and motivates others
• Future orientated, thinks strategically

Collaboration:

• Builds and maintains effective relationships, with their team, colleagues, members and external partners and supporters
• Values diversity, sees it as a source of competitive strength

Skills and Experience
Essential:

• At least 3 months working experience in a similar position.
• Proven knowledge of hardware maintenance and ability to solve simple hardware problems; this includes set-up and management of network devices e.g. printers, scanners, etc.
• Solid experience in maintaining, trouble-shooting and administering a Microsoft Windows-based (local area) network
• Solid background maintaining, trouble-shooting and administering a Microsoft Windows server 2008.
• Knowledge of Microsoft Windows operating systems, including XP, Windows 2003, and Window 7, and Microsoft Office applications (Word, Excel, PowerPoint, etc.)
• The successful candidate will have excellent communication, organisational skills, including the ability to manage several tasks simultaneously; have strong interpersonal and networking skills and the ability to work with a diverse range of people.
• Level of Education – Degree in IT and related IT certifications.
• Communication & Interpersonal Skill Level - Excellent
• Language Requirements – English – Excellent
• Level of IT Expertise Required – Good

Prior Experience Expectations:

• Desired Number of Years Prior Experience in a Similar Role – 0