Talent & Organisation Development Manager at Interswitch

Job Descriptions

• The purpose of this job is to design and drive Interswitch Learning & Development, Talent Management and Performance Management strategies and initiatives to ensure the company effectively attracts, deploys, develops and retain the talents for achieving its strategic goals.

Talent Management:

• Develop Talent Management strategies, processes and policies across the organization.
• Develop a functional and an effective Talent pipeline and Talent Sustainability Framework.
• Facilitate annual talent review sessions, assess talent readiness and identify pool of talent within the organisation and translate to talent development and succession/retention plans
• Lead continuous improvement of talent management strategy and processes to ensure Interswitch has the technical and managerial talent needed to meet current and future goals.
• Design the Interswitch People Development Strategy, ensuring that it complements Interswitch’s strategic direction and business plans as well as demonstrates return on investment.

Performance Management:

• Develop and drive the implementation of an effective Performance Management System.
• Oversee the development and implementation of core competencies, core values, and key performance measures into performance appraisal system.
• Develop the Performance Incentive Schemes.

Learning and Development:

• Engage with Heads of Departments/Line Managers to develop annual trainings & development plans as well as remedial interventions to address skills and knowledge gaps.
• Work innovatively with external partners to commission/develop appropriate training and initiatives to improve and enhance the learning and development of staff.
• Evaluate training interventions, including behavioural assessments and online surveys, and provides data on the impact of interventions within the business.
• Conducts regular review of training vendors to ensure their services remain relevant to the organisation’s needs.
• Manage learning resources including the training budget to ensure maximum effectiveness of expenditure and return on investment.
• Manage the design, development and delivery of a range of integrated learning and development solutions. Sourcing appropriate methodologies, and delivering training and facilitation to staff as required.
• Develop and Manage the Mentoring & Coaching Framework and ensure clear definition of criteria for identifying participants and ensuring consistency in the implementation of the Framework.

Career Management:

• Work with Senior Management to develop long-term career development plans for staff.

Talent Resourcing:

• Drive the implementation of Strategic Workforce Planning
• Develop recruitment strategies and guidelines.

Others:

• Contribute to strategic projects with other members of the HR team particularly where these impact Talent, Learning and Organization Development’s processes and systems
• Act as a consultant to the business on strategic interventions based on the People Plan.
• Prepares report on Capability Development activities, talent and performance management for the Chief Human Resources Officer for management consideration.
• Any other duties as assigned by CHRO.

Job Requirements
Academic Qualification(s):

• Bachelor’s Degree/HND in Business Administration, Humanities or Social Sciences
• Master's in HR or MBA will be an added advantage

Professional Qualification(s):

• Professional certification in Human resources from reputable HR bodies such as Chartered Institute of Personnel Management (CIPM) or the likes

Experience (Number of relevant years):

• Minimum of 10 years relevant HR experience, 3 of which must have been as a specialist focusing on either Talent management, Recruitment or Performance management