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  • Posted: Apr 10, 2019
    Deadline: Not specified
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    Andela is a global talent accelerator that produces world-class remote developers and connects them with top employers. Andela finds the brightest young people in Africa and gives them the training and mentorship needed to thrive as full-time, remote developers for companies around the world. The company is backed by investors including Steve Case, Omidya...
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    Senior Operations Manager

    About the role

    • The Role of the Senior Operations Manager is to plan, direct and coordinate the company’s operations functions in Nigeria.
    • The individual will be responsible for improving performance, productivity, efficiency and cost effectiveness through the implementation of effective methods and strategies across all fronts in the Operations department and the business as a whole.

    Responsibilities
    Lead all operational elements of Andela Lagos:

    • Learn how Andela’s Lagos operations work and optimize and manage every aspect of our operations function
    • Lead the core-operations, facilities and procurement
    • Oversee the facilities and real estate team, including both office and residential  properties to ensure safety and security across locations
    • Develop and maintain highly detailed budgets and timely financial projections
    • Complete quarterly (or more) financial and operational reviews and reports
    • Responsible for the delivery of overall operational targets.
    • Display excellent leadership, people management, communication and influencing skills at a senior level

    Build strong processes and systems:

    • Maintain and create highly-structured processes and systems with a data-driven approach
    • Maintain and create “playbooks,” detailed manuals that document all relevant parts of the Andela operating model; continually update and improve manuals in preparation for supporting other teams
    • Foster regular engagement with key client contacts in line with client expectations.
    • Identify operational best practice through interaction with the wider team
    • Ensure delivery of Client KPIs/Sales targets including day to day service levels, customer experience, quality measures and compliance measures
    • Collaborate with the Director of Operations to build systems and processes that successfully communicate all topline recurring indicators of success and that explain and troubleshoot any major outliers or obstacles to success
    • Demonstrate achievement of results e.g. business improvements, cost savings, revenue generation
    • Drive Business Continuity initiatives

    Manage, coach and mentor a strong team:

    • Manage all operations staff members including facilities, logistics, and other cross-functional teams
    • Provide structured evaluations of employee performance at least twice a year
    • Design a well-defined Communication and Engagement model to ensure all teams understand the performance of the business and the needs of their teams
    • Develop the operational talent pool by optimising the skills of the existing team and ensuring a succession plan is in place
    • Forge a partnership with our internal recruitment team to identify and attract the very best external talent for key roles within the team.
    • Suggest and create job descriptions, screen candidates and make recommendations for any needed roles in addition to existing team

    Qualifications
    Ideal candidates for this role will have:

    • At least 7-10 years of post-undergraduate, full-time work experience
    • Experience managing operations, including detailed budgeting and reporting, in a complex environment
    • Experience rapidly growing /scaling a project
    • Experience developing and managing a culture of continuous learning and improvement
    • Experience managing and coordinating teams to deliver on a tight schedule
    • Work and living experience in emerging markets, particularly in Nigeria or elsewhere in Africa
    • Record of strong academic performance from a leading undergraduate and, if attended, graduate institution

    EPIC Values Alignment:

    • Demonstrable commitment to the learning & development of people and technology
    • The ability to learn new things fast enough to amaze your friends and family

    Interested?

    • If the above sounds like an exciting role to you, please tell us why you believe you’re a good fit and we’ll be in touch.

    Benefits & Compensation

    • Full-time compensation
    • Full medical coverage
    • Breakfast, lunch and snacks provided daily
    • Beautiful working environment
    • Opportunity to work with the brightest minds on the planet
    • Oh, and a chance to change the world!

    go to method of application »

    Senior Community Manager, Technical Talent

    About the Community Manager, Technical Talent Role

    • You will be responsible for leading, building, and maintaining Andela’s talent pipeline and pre fellowship initiatives (internally and externally) and scalable programs that attract a broad, diverse group of aspiring African Technologists and prepare them for the Andela Fellowship as well as other opportunities in the global economy.
    • Leading the community and owning the brand of Andela,to attract new community members and fellows to the organization. 
    • Build and own country specific and regional strategy, outreach and messaging for Community-at-large.
    • Build models, metrics of success and growth strategies, ensuring long-term success and growth of our community.

    Developer Ecosystem Engagement:

    • Define community building and engagement strategy for the region.
    • Stimulate advocacy, oversee production and deliver Community engagement material.
    • Develop programs and material to facilitate contribution on-ramp.
    • Represent the organization at conferences, organize / deliver Meetups
    • Create opportunities to engage with relevant partners in a way that generates maximum value for our community.
    • Driving meaningful engagements with key stakeholders within the wider ecosystem.

    Community Outreach:

    • Create programs to increase organization’s brand awareness for decision makers and developers in our ecosystem.
    • Manage and optimize outreach budget across community engagement, advertising, content marketing, events, etc

    Pre-Fellowship Programs:

    • Build  Andela community pipeline and ensure that it’s active and sustainable to track performance of the community members.
    • Drive increasing Community engagement in our members through Open Saturdays, Pre-bootcamp workshops etc..
    • Design systems that enable enough facilitation hours to effectively invest in learners to get them fit for fellowship
    • Iterate program design and program management methods to improve efficiency and scale reach 10x+
    • Community Management would determine business requirement and business goals for service relationships both internally and externally
    • Product Managers for the Supply chain which involves designing the product specs and processes to hire the best developers for the fellowship

    Key Relationships
    External:

    • Prospective Candidates
    • Andela Partners
    • Community members
    • Hubs

    Internal:

    • Media team
    • Marketing Team
    • Operations Team
    • Curriculum Team
    • Partnerships Team
    • Bootcamp Team
    • People and Culture Team

    Requirements
    As the idea candidates for this role you should have:

    • Minimum of 4 years of relevant managerial experience and strong leadership skills.
    • Deep understanding of the Rwanda Developer Ecosystem will be a plus (other notable community experience will be accepted)
    • Understanding of how to leverage technology and build scalable systems, programs, and team without compromising quality;
    • Have outstanding written and spoken communication skills as well as good listening skills.
    • Are a self-starter who can accomplish tasks with minimal supervision.
    • Have a high level of attention to detail and organization

    About You

    • You are an inspirational people manager and a thoughtful, data-driven leader of program designers and program managers. You thrive when providing coaching and defining structure for growing teams.
    • You understand that what gets measured is what gets achieved and you balance a ruthless focus on the numbers with a willingness to explore, test, and pilot innovations that create opportunities to 10x existing initiatives.
    • You are deeply aligned with Andela’s core values and believe strongly in developing and investing in diverse communities of talent.
    • Inclusivity and impact are two of your driving forces. You care for, believe in, and understand the future of Africa’s technology scene are comfortable talking the talk with global technologists and are committed to leadership in support of others.

    Benefits & Compensation

    • Full-time compensation
    • Full medical coverage
    • Breakfast, lunch and snacks provided daily
    • Beautiful working environment
    • Opportunity to work with the brightest minds on the planet
    • Oh, and a chance to change the world!

    go to method of application »

    Technical Lead (Technical Success Manager)

    About the Role

    • As a Technical Success Manager, you will primarily manage Developers placed on engagements with Partners, and ensure that teams are working well together. You would walk a very fine line between the Success of our Partners and the Success of our Developers. Our Partners operate in a wide-range of industries, but their common thread is that they create mobile and/or web-based products that bring value to their customers through the use of technology.
    • As a key Partner-facing member of  Andela’s Partner support team, you will be responsible for providing team and engagement support in relevant areas. Our core consulting model is embedded software developers and teams.
    • Distributed work environments are growing in popularity but the lack of physical proximity still brings unique operational challenges. No two days will ever be alike, variety will be constant.
    • With your knowledge of business, technology, remote communication and agile project management, you will help make the distance between our engineers and their teams---thousands of kilometers in most cases---feel like a logistical afterthought.

    Key Responsibilities
    The specific responsibilities of the Technical Success Manager position include:

    • Direct Management of up to 20 Developers embedded within global Partners, to ensure their success
    • Accountable for technical delivery of Developers embedded with up to 10 Partners
    • Collaborate with Solution Architect and Partner Experience to ensure engagement support
    • Primary technical delivery/quality escalation point both to Partners and Developers in terms of:
      • Ensuring Developer’s delivery are aligned with Partners goals and visions
      • Ensuring that Developers understand business context, value and impact of their tasks
      • Working with Developers in regards task brainstorm, decomposition and prioritization
      • Providing high level design support on how to solve specific coding challenges.
      • Performing code reviews when required
    • Guide the first 30-days impression relative to effective communication, on-boarding expectations etc.
    • Share, advocate for and promote best practices in engagements across their team
    • Mentor and Coach direct reports on their team
    • Accountable for Partner and Developer related action plans, to resolve delivery concerns
    • Support Success via reporting compliance using key internal tools
    • KPI monitoring/review to enable Partner/Team/Developer success and compliance
    • Collaborate on Developer’s Performance Management: tracking, plans, process, review, survey
    • Support the Senior Success Manager (SSM) on strategic, operational, and team areas
    • Effective collaboration with other Success Managers (Success Operations, Consultant Manager etc.)

    Qualifications & Characteristics
    As the ideal candidate for this role you:

    • May have a 4-year degree in Engineering, Computer Science or related field from an accredited University
    • Have at least 4 years experience working in software development, technology consulting etc.
    • Are proficient in at least one of the following stacks:
      • Ruby/Ruby on Rails
      • PHP/Laravel/Lumen
      • Python/Django/Flask
      • Java/Android
      • JavaScript/MEAN/PEAN/PREN
      • iOS/Swift
      • iOS/Objective C
    • Have a strong understanding of agile software development techniques
    • Have experience working remotely as an effective member of a team
    • Have vibrant personality and exceptional communication skills (English, verbal and written)
    • Have a strong desire to coach and mentor Developers
    • Have ability to build rapport and communicate with individuals from diverse cultural backgrounds
    • Have excellent interpersonal skills
    • Have strong leadership skills
    • Are motivated by our mission to advance human potential
    • Are passionate about evolving technology landscape and its use to solve business problems
    • Have the ability to learn new things fast enough to amaze your friends and family

    EPIC Values Alignment

    • Demonstrable commitment to the learning & development of people and technology
    • The ability to learn new things fast enough to amaze your friends and family
    • Interested?
    • If the above sounds like an exciting role to you, please tell us why you believe you’re a good fit and we’ll be in touch.

    Benefits & Compensation

    • Full-time compensation
    • Full medical coverage
    • Breakfast, lunch and snacks provided daily
    • Beautiful working environment
    • Opportunity to work with the brightest minds on the planet
    • Oh, and a chance to change the world!

    go to method of application »

    Manager, Engineering Experience (HRBP)


    About the Role

    • Andela is growing it’s engineering experience team exponentially in 2019. Join our growing team in supporting Andela’s engineering community. This is an amazing opportunity for a passionate and talented HRBP to innovate alongside a stellar team and equally passionate and driven managers. Your role will support the implementation of a variety of programs and initiatives that create a compelling employee experience for all engineers at Andela. This role is an awesome opportunity to blend employee advocacy and engagement with driving key business outcomes.
    • You will act as a liaison for employees and managers, focusing on supporting and implementing people team programs. You will provide guidance and support on people processes, procedures and initiatives. You will collect qualitative feedback that assists the broader Engineering Experience team in delivering both exceptional partner and employee experiences.
    • This role reports to a more senior member of the Eng Exp team (Manager or SM)

    Roles and Responsibilities

    • Support the implementation of engineering experience programs and initiatives through execution including retention strategies, performance management, recognition and reward, culture and connection, career development and advancement, onboarding
    • 1st point of contact for engineers on all matters including lifecycle events.
    • Able to resolve issues independently and minimize escalations, seamless transfer between you, people operations and partner engineering
    • Support partner engineering and (future management structure for engineers) to nurture a culture that rewards growth in critical skills, competencies and delivery
    • Connect engineers to learning and growth opportunities provided by TDD, amplify learning and development strategies and communications
    • Work with Senior HRBP for your pod to manage communication and engagement especially with regard to change, providing clarity and transparency
    • Manage employee relations, disciplinary/grievances,
    • Genuine interest in building and maintaining relationships with engineers, partner engineering and the broader people team in service of creating a compelling employee value proposition.

    Qualifications

    • Meaningful directly relevant experience as an HRBP ideally in a fast paced/dynamic start up or technology environment
    • Stellar track record that includes demonstrated proactivity/initiative, creative problem solving, critical thinking, execution focus
    • Have a strong sense of business ethics and ability to appropriately handle confidential information and demonstrate a solid understanding of Human Resources Management Processes, Culture and Performance Management.
    • Excellent interpersonal and communication skills with the ability to influence and interface with Management teams and Line Managers
    • Ability to create effective working partnerships with key stakeholders that enable you to execute effectively
    • Strong interest in leveraging data to inform decisions
    • Experience in a challenging, changing, complex business environment with a special focus on multiculturalism (and internationalism).
    • Passion for what you do, empathy in how you do it, discomfort with the things being just “ok”
    • Previous experience in coaching employees and management through moderately complex issues
    • Knowledge of in-country employment regulations, e.g. Country labor/employee relations statutes and capacity to apply them to Andela. Ability to adapt applicable Global labour laws into local practices as required. Experience with other East African countries is a plus.

    Benefits & Compensation

    • Full-time compensation
    • Full medical coverage
    • Opportunity to work with the brightest minds on the planet
    • Oh, and a chance to change the world!

    Method of Application

    Use the link(s) below to apply on company website.

     

    Note: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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