Fresh Jobs at Louis Valentino Prixair [LVP]

Job Summary

• The Upscale Restaurant Manager will be responsible for the effective execution of service.
• You will always ensure and implement the Standards of Excellence, as determined by the location, company and the client are met.
• This position will be in charge of managing and staffing the entire front of the house staff.
• This is a fine dining restaurant which is open 7 days per week.

Job Description

• Hires, trains, and develops all FOH restaurant staff in fine dining service standards;
• Maintains schedules, payroll and other administrative support to maintain food and beverage cost controls including inventory and pars;
• Organizes and conducts pre-shift and departmental meetings daily;
• Maintains communication with all departments to ensure customer service needs are met;
• Creates seating charts and station assignments daily, following up with support staff of daily expected business;
• Maintains all reservation systems and books to accommodate business demands;
• Creates side work assignments and ensures completion with wait staff;
• Maintains the highest level of service to client/guest, ensuring their satisfaction;
• Maintains cleanliness and presentation of dining room area;
• Investigates and resolves all client/guest complaints in a timely, professional, diplomatic manner.

Qualifications, Skills & Competencies

• Bachelor's Degree preferably in Hospitality, or equal fine dining experience
• At least 5 years of upscale fine dining with at least three year of management experience
• Cash handling and reconciliation of cash banks and POS systems
• Ability to hire, develop, train, coach and counsel hourly associates
• Ability to plan, market and execute special events/promotions
• Ability to monitor and track budgets and expenditures
• Excellent written and verbal communication skills
• Excellent knowledge of customer service techniques and current service standards
• Must be able to remain poised and focused under pressure
• Knowledge of basic office programs, Microsoft Word, Excel, Outlook, as well as reservations systems
• Conformity to the highest standards of personal integrity and ethical behavior
• Professional appearance and demeanor required.

Remuneration
Competitive based on experience.

go to method of application »

Job Descriptions

• The Learning and Development Officer would be responsible for the creation and delivery of bespoke training programs, as well as onboarding & induction programs.
• Designed with leadership, management, business and personal progression and best practice in mind, the intention is to expand on the talents and skills across all employees at all levels within an organization.
• They will fundamentally assist in the organization’s success, by coaching and developing its people.

Responsibilities

• Works effectively as a team member with other members of management and the HR staff, creating training programs that are aligned with the organization’s objectives and having a strong understanding of what these are;
• Acting as the go to within the business for anyone with questions or queries regarding training and development plans;
• Working closely with various leaders across the organization and having a full understanding of their units and training requirements;
• Embracing different styles of training techniques, including e-learning, tutorial sessions or coaching;
• Building relationships with 3rd party training providers;
• Managing the development of the HR team from a training perspective;
• Designing staple curriculums for all employees (i.e. values);
• Conducts annual training and development needs assessment;
• Proposes training and development programs and objectives;
• Obtains and /or develops effective training materials utilizing a variety of media;
• Trains and coaches’ managers, supervisors and others involved in employee development efforts;
• Plans, organizes, facilitates and orders supplies for employee development and training events;
• Develops and maintains organizational communications such as bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources;
• Oversees all affairs regarding employee onboarding and induction programs as well as all planning for company retreats;
• Conducts follow-up studies of all completed training to evaluate and measure results.

Qualifications, Skills & Competencies

• Bachelor's degree in relevant field
• At least 3 years’ experience in similar role
• Relevant professional qualification i.e. CIPM, CPLP, CMD or other
• Excellent interpersonal skills
• Leadership, Motivation and Relationship Management
• Curriculum development expertise
• Good organizational skills