Career Opportunities at MTN Nigeria

Job Description

• Responsible for Internet Edge Network performance indices are maintained above agreed targets in delivering best in class Customer experience. Ensure initiatives and interventions to improve Internet Edge and overall Network quality
• Perform routine (Pro-active, Reactive) monitoring, analysis and audit key performance & Quality of Service indicators across the network.
• Maximizing asset monetization and ensuring Return on Investment (Asset).
• Budget Capitalization as planned.
• Minimizing OPEX, achieving savings on budget without compromising value or quality.
• Support framework to review network performance and ensure compliance in Internet Edge Performance Analysis & Quality assurance
• Study and report the performance of the core network and alert the different units for recommendations on implementing the appropriate solutions.
• Support optimal resource utilization and allocation
• Support Network Performance standard specification and provide reports
• Network Quality audit and assessment
• Provide Pre and Post impact assessment
• Provide Network - Business impact assessment
• Network Performance diagnosis, analysis and evolution trending to proactively drive network quality and forecasting
• Ensure tests and procedures are carried out, evaluated and properly understood and ensure product modifications are investigated.
• Providing regular independent performance reports to Management, Group and the Regulators indicating actual levels of key Performance Indicators (KPIs)
• Provide an internal Network Quality and Audit function allowing independent and objective performance analysis of the network and its impact on the business including commercial promotion/activity impact analysis
• Performance and Capacity monitoring/reporting of PS Core, IPMPLS and Internet Edge
• Analysis of trend of mobility and session management reports for performance anomalies/exceptions and recommendation for optimal performance.
• Provide routine parameter Audit and consistency checks on PS Core, IPMPLS and Internet Edge nodes
• Monitor PS Core, IPMPLS and Internet Edge NE with the aim of identifying poor performance and escalating/follow up on Partners/other departments to improve performance and give customers desired experience.
• Support KPI improvement recommendations to ensure timely intervention in the case of perceived degradation on PS Core, IPMPLS and Internet Edge Nodes performance.
• Serve MTNN’s customers and provide solutions to improve the customer experience.
• Drive an increase in MTNN’s Net Promoters Score
• Support NCC KPI compliance.
• Support with MTNN’s Ecosystem Partners to deliver business value
• Work across functions with peers in other groups to ensure collaboration for shared goals.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Support Internet Edge Performance team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours

Requirements, Experience & Training
Education:

• Fluent in English and language of country preferable
• Bachelor's degree in a field of Engineering, preferably electrical/electronics
• Master’s degree in a relevant discipline added advantage.

Experience:

• 3-7 years’ experience which includes:
  • 2 years’ work experience in Internet Edge planning, optimization or Performance in a mobile network operator environment
  • 2 years’ experience in Performance/quality assurance/planning of Internet Edge.

Minimum Qualification

• BA, BEd, BEng, BSc or BTech.

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Job Description

• Responsible for managing and maintaining the annual operating plan for it demand / supply forecast.
• To lead the demand team responsible for the delivery of demand solutions to the various business units in mtn.
• Support the shareholder return strategy by developing and implementing network group processes that are aligned to achieving all elements on the business score card. (i.e. grow market share, grow ict & data revenue, increase ebitda margins, assure revenue, capex returns management and net subscriber additions).
• Participate in the review of business processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in divisional budget year-on-year.
• Serve the division’s internal customers and provide solutions to improve the customer experience.
• Strategic partnerships with mtnn leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of mtn group and mtnn transformation initiatives focusing on customer centricity, including agile delivery framework, digital transformarion etc
• Drive an increase in mtnn’s net promoter score.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) And develop a close working relationship with relevant information sources to provide an integrated service.
• Maintain effective working relationships with internal and external suppliers.
• Coordinate, coach and influence external partners and essential support departments across mtnn’s business units to deliver a seamless pre-sales and post-sales service experience.
• Co-ordinate all infrastructure providers, customers, vendors & various cluster teams, as well as resolve escalated issues.
• Maintain agile practice and build strong partnerships across the business, vendors, and traditional it leaderships and drive the culture of agile throughout the partner ecosystem.
• Translate demand requirements into supply requirements, both manpower and capacity (six quarter horizon)
• Review and validate the demand management processes during the competency centre requirements gathering
• Balance supply and demand in accordance with supply constraints and customer priorities
• Provide input into the annual planning process by providing a view of committed manpower and committed delivery
• Help identify demand conflicts; recommend escalation where appropriate in order to drive resolution and balance requests for new work with current work load
• Manage the supply plan (i.e. plan showing forecast headcount; skills breakdown and permanent / contractor mix by month)
• Compare forecast versus actual manpower utilization and identify actions to resolve manpower constraints
• Update supply plan in line with variances between actual and forecast demand (captured via the time reporting process)
• Overall demand adherence to timelines
• Adherence to demand management processes and polocies
• Business satisfaction with demand management process
• On time releases and functionality delivery as per plan
• Post implementation review and auditsmanage day-to-day operational aspect of a demand and scope and handover of completed projects to service delivery operations.
• Manage demand budget and determine appropriate revenue recognition, ensure timely and accurate invoicing, and monitors receivables for project.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify resources needed and assign individual responsibilities as well as set up key performance indicators for team members.
• Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

Job Condition

• Normal mtnn working conditions
• May be required to work extended hours.

Requirements, Experience & Training
Education:

• First degree in any related field
• Project management certification.

Experience:

• 6 - 13 years of experience in an area of specialisation; with experience in supervising/managing others
• Experience working in a medium to large organisation.
• Experience in managing banking or financial services/software and telecoms projects.
• Project management experience with focus on telecommunications and finanacial institution. Leadership problem solving, budgeting & scheduling prioritising workload of self and others skills.

Minimum Qualification

• BA, BEd, BEng, BSc, BTech or HND.

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Job Description

• To administer and run the payroll of MTN Nigeria (Nationals Only), ensuring proper reconciliation of all payroll related accounts and ensure MTNN’s compliance with all payroll related statutory requirements
• Execute salary administration activities including preparation of annual budget of Salary Unit, reviewing salaries journal vouchers, monitoring amortizations and accrual of salaries and reconciliations.
• Keep accurate and up to date records of all payroll related payments made to statutory authorities
• Coordinate the processing, remittance, reconciliation and reporting of all payroll related statutory liabilities (PAYE, NHF), ensuring MTNN’s compliance with all payroll related tax laws and regulations.
• Monitor prompt submission of payroll related inputs and review same for accuracy in terms of claims, allowances, tax relief and deductions.
• Administer statutory audit (concerning PAYE, ITF and NHF) process and respond promptly to payroll related queries raised by tax authorities and other regulatory bodies, preparing PAYE audit support data for external auditor’s use.
• Run the payroll software ensuring accuracy and completeness of data.
• Coordinate the preparation of year-end tax forms (Form A) for both national and expatriate staff and file tax returns in compliance with the guidelines of the statutory authorities.
• Prepare monthly reports related to the payroll statutory deduction within MTNN.
• Ensure value is created when responding to enquiries regarding budget procedures and information from customers
• Register new MTNN staff with the State and Federal Board of Inland Revenue (SBIR, FBIR) and other internal revenue regulatory agencies to avert penalty that may arise.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition:

• Normal MTNN working conditions
• May be required to work extended hours
• Normal Open Plan Office

Experience & Training
Education:

• First degree preferably Accounting
• Fluent in English

Experience:

• Minimum of 3 years’ experience in an area of specialisation; with experience working with others
• Experience working in a medium  organization
•  Experience in payroll management and tax

Training:

• Payroll management
• Tax management

Minimum Qualification

• BA, B.Ed, B.Sc or HND

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Job Description

• To provide comprehensive assistance in projects/demands initiation, planning, execution, control and closure to facilitate IT projects/demands related activities
• Assist with demand delivery within budget (time and financial) and within defined quality criteria.
• Provide Demand Manager with up-to-date financial position on all projects.
• Assist in compiling project charter including projecting project scope, problem statement and goal statement.
• Assist with demand-planning in line with recommended tool sets.
• Ensure adherence to all PSCOM processes towards delivering demands
• Develop execution plans for all assigned demands
• Track demand activities in compliance with planning guidelines and plans.
• Co-ordinate input and maintains plans throughout demand life cycle.
• Gather demand status and assist in providing with up to date information on all demands (where applicable) to Demand Manager.
• Track and monitor identified risks and proactively escalate risks in accordance with related escalation rules (where applicable) and procedures.
• Capacity and resource management skills towards managing internal capacity for demand delivery
• High level understanding of the telecoms enterprise architecture.
• Measure progress per work stream and team members against weekly targets and deliverables.
• Schedule and track quality assurance reviews and assist with formal project success reviews.
• Organize and facilitate meetings, sessions and workshops and document minutes of meetings, weekly reports or any other reports identified as relevant to the demands.
• Prepare and circulate status update reports.
• Assist with negotiating and administering supplier contracts and service level agreements and build good working and professional relationship with suppliers and subcontractors.
• Provide insight into essential demand metrics, monitor and execute SLAs to stakeholders.
• Keep abreast of business process changes and communicate these to team members.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
• Develop reports as required by the IT Demand Manager
• Build and maintain relationships within and outside IT
• Support the IS Demand Manager in demand delivery to meet KPIs

Job Condition    

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office

Experience & Training Education

• First  degree in any related discipline
• Fluent in English

Experience:

• 3-7years’ experience in an area of specialisation; with experience with working with others
• Experience working in a medium  organization
• Experience in coordinating banking or financial services/software and telecoms projects.
• Candidates must have good use of computer and MS projects software packages
• Experience in managing small to medium sized teams of artisans/projects
• Strong analytical and reporting skills with track record of producing high quality report

Training:

• Project Management – PMP
• Agile Methodology
• ITIL foundation
• Project planning and control
• Microsoft Project
• Visio
• Business writing skills
• General management skills
• Presentation skills
• Report writing skills
• Effective time management
• Process mapping

Minimum qualification:

• BA, BEd, BEng, BSc, BTech or HND

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Employment Status: Permanent
Department: Consumer Operations Support

Job Description

• Contribute to the sustenance of the mtn brand by providing high quality customer care to all mtn’s customers through assigned media/ within designated location
• To drive productivity ,professionalism and operational efficiency in the attainment of excellent service delivery
• Up and cross sell mtn products and services (telemarketing) to grow spend.
• Ensure key customer data is adequately captured and prompt documentation of transactions and collect data and information on customer care needs/issues.
• Monitor accounts as assigned by partners.
• Prepare standard and ad hoc reports on sales for management review and carry out statistical / data compilation/reconciliation, as directed, to ameliorate service.
• Educate customers on mtn products and services, functionalities, features and competitive advantage
• Capture and monitor customer complaints and points of improvement and ensure complaints and queries are promptly attended to and escalated appropriately
• Establish and maintain professional business relationship with customers to enhance mtnn’s business, image and services.
• Handle all enquiries and requests of customers and ensure resolution as well as inform customers of status of their complaint, query or request and record details of contact.
• Collaborate with segment management to develop customised educational content for customer education
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with mtn’s vb and values.
• Ensure implementation of established legal collections policies and procedures
• Identify problematic accounts working in conjunction with credit management team.
• Co-ordinate the computation of cost-benefit analysis for accounts handed over for legal collections.
• Identify and isolate accounts for legal actions and bad debt write-offs based on cost-benefit analysis
• Collate reports for different sectors in the corporate portfolio.
• Ensure proper reporting of recovered and un-recovered amounts
• Perform software installation and configuration requests to customer satisfaction.
• Perform incidence escalation process in compliance with laid down policies and procedures.

Job Condition

• Normal mtnn working conditions
• May be required to work extended hours

Requirements, Experience & Training   
Experience:

• Minimum of 3 years’ experience in an area of specialisation; with experience working with others
• Experience working in a medium  organization
• Experience in the service industry
• Experience in a call center (prepaid/postpaid) environment

Education:

• First  degree in any relevant discipline
• Fluent in english.

Training:

• Basic gsm
• Mtn products & services
• Relationship management
• Relevant systems training
• Ccbs
• Call center policies, processes and procedures
• Call center applications, technology and systems training
• Telephone/ physical interaction etiquettes.

Minimum Qualification

• BA, BEd, BSc or HND.