• Customer Care Officer at Fosad Consulting Limited

  • Posted on: 23 May, 2014 Deadline: Not Specified
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  • Fosad Consulting Limited - Our client, a major player in the Insurance industry is currently looking to hire an innovative and focused-driven individual to fill the role of a Customer Service Officer resident in Enugu South Eastern part of Nigeria.

    Customer Service Officer

     

    Job Description

    •     Provides customer service support to the organization by obtaining, analyzing and
    •     verifying the accuracy of order information in a timely manner.
    •     Prepares customer service summary reports.
    •     Co-ordinates the handling of difficult and/or unusual situations.
    •     Ensures and provides quality service to both internal and external customers
    •     Handle inbound customer service calls with professionalism.
    •     Answer customer inquiries and follow through on requests.
    •     Take thorough notes and promptly forward action items that need to be handled by others.
    •     Make outbound calls to business customers.

    Qualifications

    •     BSc/HND in any social science related courses
    •     Must be residing in Enugu (Interest candidates living outside Enugu need not apply)
    •     Must have completed the mandatory 1year National Service (NYSC)
    •     Must possess a minimum of 2years working experience (One year experience in a Customer Service position in a Financial/Insurance Sector is an added advantage)

    Additional Information
    Interested candidates must;

    •     Have good communication skills
    •     Possess excellent listening skills
    •     Be a good time manager
    •     Ba able to take initiative and be proactive
    •     Have good knowledge of Computer applications (Microsoft Office)
    •     Possess excellent note taking skills
    •     Be friendly and wiling to proffer solutions

    Method of Application

    Interested and qualified candidates should click here to apply online.

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