Career Opportunities at First Bank of Nigeria Limited (FirstBank)

Job ID: 19000028
Location: Lagos
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time
 
Job Objective(s)

• Design value proposition for non-salary individuals such as self-employed and other upcoming individuals.
• Design and manage scoring algorithms for digital lending to these segments
• Implement strategies and initiatives to upscale digital lending such as Nano lending, Point of Sales lending, Agent banking lending, etc.
• Drive product uptake and increase share of the wallet as well as increased Top of the Mind Awareness (TOMA)
• Profit generation
• Product development and management
• External and internal resource management
• Cost control management and income maximization
• Business creation and retention
• Resource planning and coordination

Duties & Responsibilities

• Mine and pool customer data to track behaviors and design new algorithms for engagement
• Online marketing and customer acquisition.
• Data mining and interpretation for business development.
• Responsible and accountable for risk management of his/her business
• Work with the SBUs to identify new markets that present opportunities for business
• Consistently review the existing Products (monthly, Quarterly and Annually)
• Attend and make presentations at various SBUs monthly/quarterly performance review sessions products and events to support the marketing of products by the customer facing SBUs
• Ensure the profitability of existing and new products.
• Ensure that all consumer asset products have NPLs within tolerance level (currently 5% of the total products portfolio)
• Work with CAP, CRM, CAM, Operations, IT and other SRFs to ensure effective deployment of resources to support market facing SBUs for effective products sales
• Attend and supervise User’s Acceptance Test (UAT) sessions and ensure that test results conform with approved products terms and conditions
• Manage Consumer Products life cycle, from inception to launch, to evaluation/refinement and final withdrawal.
• Carry out other responsibilities as assigned by the Supervisors
• Develop & implement strategies for the effective monitoring/tracking of Products.
• Work closely with M&CC, SBU and other stakeholders to ensure FirstBank’s Consumer 
• products are highly visible in the market.
• Initiate promotional activities/schemes in conjunction with reputable auto & equipment vendors that are aimed at selling these products in a smart and creative manner.

Challenges:

• Inaccurate customer data for revolving product lifecycle
• Obtaining information on competing products
• Lethargic Information Technology support
• Effective data science methodology

Planning:

• Macro: 1 Year Micro: 1 month

Expenditure Budget:

• Key financial/statistical measures of your organizational unit
• Number of staff: Currently 3
• Staff costs
• Costs that you control
• Income that your Division generates (if any)
• Net Revenue

Key Performance Indicators:

• Volume of Consumer Products
• Asset Quality
• Profit before tax
• External Customer Satisfaction Survey
• Internal Customer Satisfaction Survey
• Human capital return on investment
• Audit Defect Rate

Job Requirements
Education:

• Minimum Education:  First Degree;
• Higher degrees /MBA/professional certifications compulsory

Experience:

• Minimum experience – 2 years of general banking experience

Key Competency Requirements
Knowledge:

• Extensive knowledge of competitor products and their application
• Banking structure, policies and procedures.
• Core Business Processes
• Data Gathering and Analysis
• Regulatory Compliance
• Banking Operations
• Extensive knowledge of First Bank’s services/products
• Relationship management

Skill/Competencies:

• Ability to evaluate needs of customers, and determine what products or service would best serve those needs
• Interpersonal skills
• IT and Computer appreciation
• Communications skills (written and oral)
• Selling and marketing skills
• Must be self-solution driven, proactive and have acceptable knowledge of the business environment
• Attention to details
• Reasoning and Analytical Skill.
• Performance Measurement & Assessment Skill
• Supervisory skills

go to method of application »

Ref Id: 1900002A
Location: Lagos
Job: FBN GEN. Job Family
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time

Job Objectives

• Grow Bank’s retail risk asset (SME)
• Generation of cheap deposits mix for the Bank
• Drive product uptake and increase share of the wallet as well as increased Top Of the Mind Awareness (TOMA)
• Profit generation
• Product development and management
• External and internal resource management
• Business creation and retention
• Resource planning and coordination

Duties & Responsibilities

• Assist in the development and review of Retail Business products (KDF for FMCG, Cement, PDF , Telecoms, Invoice Discount, Local Purchase Order & Contract Finance).
• Assist in the coordination, deployment and uptake of Retail Business products across the Bank’s Business Unit.
• Monitor and report Bank wide performance of Retail Business products to Team Lead and recommend appropriate growth strategies.
• Make product presentations (in liaison with Business Units) to multi-nationals, large corporates, contractors and suppliers on the bank’s Retail Business offerings.
• Assist in conducting product knowledge training for the bank’s workforce and key distributors of major principals.
• Assist in conducting market intelligence and generation of marketing leads to Business Units.
• Assist in conducting risk assessment of relevant industries as it relates to KDF products and advise BUs accordingly.
• Monitor all borrowing SMEs accounts and promptly engage BUs on accounts not following the transaction dynamics.
• Handle enquiries from BUs and confirm distributorship status from Principals.
• Engage BUs on expiring/expired facilities for renewal.
• Assist in organizing customer engagement for key distributors and suppliers.
• Report industry trends/behavior as it affects the bank’s business in KDF to Team Lead.
• Comply with the principles and policies in the Information Security Handbook
• Comply with the principles and policies in the Operational Risk Management Handbook

Challenges:

• Building reliable information sources (industry and bank)
• Competitive pricing and collateral for optimum product uptake.

Planning:

• Macro: one year; Micro: one month

Expenditure Budget:

• Key financial/statistical measures of your organizational unit
• Number of staff: N/A
• Staff costs: N/A
• Costs that you control: N/A
• Income that your Division generates (if any): N/A
• Net Revenue: N/A
• Other Income: - N/A

Key Performance Indicators:

• Actual Turnover (Volume of Retail Business Products Vs. Budget
• Actual Revenue from Product Sales Vs. Budget
• Average Spread per Product (Yield)
• Actual Revenue from Products
• Customer satisfaction index on utility/value of products to them and customer feedback on knowledge of individual products
• Staff satisfaction index from branch staff and service levels of departments staff and level of product knowledge amongst bank staff
• Number of Presentations and Joint Calls made with RMs to Customers
• OPEX Variance
• Responsiveness rate (Average Development Time)
• Efficacy of Report Generation
• Number of product training conducted for staff
• Number of publications sent to staff & customers

Job Requirements
Education:

• Minimum Education: Degree(s) in Business related discipline, higher degrees/Professional Certification (an added advantage)

Experience:

• Minimum experience - Four years relevant experience

Key Competency Requirements
Knowledge:

• Corporate Relationship management
• Banking structure, policies and procedures.
• Product development skills
• Industry knowledge
• Banking Operations
• Banking services/products
• Use of Banking applications
• Financial/Business Analysis

Skill/Competencies:

• Portfolio Management
• Credit Assessment and Structuring
• Marketing/Sales
• Business/Product Development
• Customer Relationship Management
• Client Industry Knowledge
• Budget Planning & Control
• Financial Analysis
• Data Gathering and Analysis
• Process Improvement

go to method of application »

Job ID: 1900002b
Location: Lagos
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time
 
Job Objective(s)

• Deepen the Bank’s share of wallet on the Asset and Liability products business of the Community Banking Market segment through development and launch of bespoke products.
• Facilitate the diversification of asset revenue and liability generation through the rollout of new and best priced Asset Products to the segment through all touch points.
• Develop and implement marketing strategies for effective Asset and liability Product sales to the segment through the bank’s distribution channels.

Duties & Responsibilities

• Responsible for driving Community Banking Asset and liability products performance to ensure that products targets for the segment are met
• Research competition product offerings and make appropriate recommendations for improvements to ensure that the bank’s Asset and liability product offerings maintain their competitive advantage.
• Identify market opportunities in the segment and launch additional Asset and liability Products.
• Generate ideas for the development of new Asset and liability Products or improvement of existing products
• Contribute to strategies for the creation of Asset to grow the bank’s total Asset Portfolio
• Contribute to strategies to increase Asset Products uptake in the Bank for the segment
• Ensure that assigned Asset and liability Products (new & existing) meets and conforms with regulatory requirements
• Work closely with M&CC, SBU and other stakeholders to ensure managed FirstBank’s Asset products are highly visible in the market.
• Develop & implement strategies for the effective monitoring/tracking of managed Asset Products
• Develop & implement strategies that will ensure that all LADs are of good quality
• Intelligence/Information gathering on product(s) being managed
• Relationship Management
• Initiate promotional activities/schemes to reward loyal customers and at the same time increase the market share in terms of deposits.
• Attend and make presentations at various SBUs monthly/quarterly performance review sessions
• Attend joint marketing calls with relevant BUs to provide adequate product and marketing support.
• Develop promotional materials for assigned products and events to support the marketing of products by the customer facing SBUs
• Develop and send out regular product tips on assigned products to improve product knowledge and aid overall product performance
• Work with RMs/BMs to ensure effective and coordinated sales of assigned asset and liability products bank-wide.
• Go on joint marketing calls with RM/BM/BDMs
• Ensure that assigned asset products have NPLs within tolerance level (currently 5% of the total products portfolio)
• Ensure the profitability of assigned asset products
• Establish new relationships and pass it on to appropriate SBUs
• Carry out periodic (monthly, quarterly & annual) product reviews to track assigned products performance across the SBUs in the bank and across the industry
• Work with CAP, CRM, CAM, Operations, IT and other SRFs to ensure effective deployment of resources to support market facing SBUs for effective products sales
• Attend User’s Acceptance Test (UAT) sessions and ensure that test results conform with approved products terms and conditions
• Ensure that assigned new products are launched within approved time frame
• Manage assigned products life cycle, from inception to launch, to evaluation/refinement and make necessary recommendations
• Act as a clearing house between the market facing SBU & the various SRFs for effective product knowledge/sales.
• Carry out other responsibilities as assigned by the Head, Community Banking
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook

Challenges:

• The requirements for support from staff, procedures and systems to ensure take up by clients
• Highly risky but profitable market segment.
• Product knowledge gap amongst customer facing operation staff (Tellers, CSOs) and Relationship Managers.
• Obtaining adequate/specific information on competition’s product performance, terms & conditions, pricing etc.

Planning

• Macro: 1 Year Micro: 1 month

Expenditure Budget

• Key financial/statistical measures of your organizational unit
• Number of staff
• Staff costs
• Costs that you control
• Income that your Division generates (if any)
• Net Revenue

Key Performance Indicators

• Number of successful products developed vs. target
• Total Net Revenue from assigned Asset Product
• Budget Variance of assigned Asset Products
• Total Net Revenue from Liability Products
• Budget Variance of Liability Products
• Liability Products Balances
• Profit before tax
• Banking Products Asset Balances
• Level of success from product implementation
• External Customer Satisfaction Survey
• Internal Customer Satisfaction Survey
• Product Awareness Rating
• Product Launch to Market Niche
• Product defect rate
• Human capital return on investment
• Audit Defect Rate

Job Requirements
Education:

• Minimum Education: First Degree, higher degrees MBA/professional certifications will be an added advantage

Experience:

• Minimum experience – three years of general banking experience

Key Competency Requirements
Knowledge:

• knowledge of competitor products and their application
• Banking structure, policies and procedures.
• Core Business Processes
• Data Gathering and Analysis
• Regulatory Compliance
• Banking Operations
• Extensive knowledge of First Bank’s services/products
• Relationship management
• Knowledge of Bank’s Loan originating & management application system

Skill/Competencies:

• Credit Assessment and Structuring
• Marketing/ Sales
• Business/Product Development
• Customer Relationship Management
• Financial Analysis
• Data Gathering and Analysis

go to method of application »

Ref Id: 1900002C
Location: Lagos
Job: FBN GEN. Job Family
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time

Job Objectives

• Conduct regular market research, customer and transactional data analysis to provide intelligence for new products and re-engineering of existing ones
• Find new ways to attract quality customers, maximize value of existing ones and maintain market dominance through innovation
• Manage a comprehensive framework for Revenue Assurance of all eBusiness products.
• Participate in the management of performance and delivery of management reporting for decision making and interventions.
• ESupport the formal strategy making process of Business group.

Duties & Responsibilities

• Participate in the performance of regular market analysis to support strategy and analyze performance in order to maximize revenue opportunities and drive excellent operations through detailed customer knowledge.
• Implement the overall analytics and business intelligence strategy for eBusiness.
• Design and develop analytical projects designed to understand key business behaviours that drive customer acquisition, retention, and engagement.
• Analyse eBusiness performance continuously and comprehensively and provide timely advise to management on improvement options.
• Establish clear product performance metrics, targets and accountabilities and render report on key performance indicators to ensure that management and business owners can measure, monitor and continuously improve performance.
• Develop a management information system (MIS) to aid distributed reporting of eBusiness performance
• Perform budgeting for the group and ensure compliance of business operations to budget.
• Manage the group’s P/L account and supervise the reconciliation functions for the account and other Admin functions.
• Plan the eBusiness strategy retreats, workshops, Knowledge Sharing Sessions and monthly meetings.
• Identify opportunities to develop forecasts, statistical models, segmentation schemes, and data-driven analyses to drive the deepening of electronic product penetration.
• Work with business and operations owners in eBusiness/ as well as other SBUs in the Bank to identify information needs and develop reporting to address those needs consistently.
• Support in planning, developing, communicating and executing the group’s strategy.

Key Performance Indicators:

• Quality of research, analyses and depth of recommendations
• Profitability of eBusiness Products
• Migration rate of Customers to electronic platform
• Efficiency of Channels and Cards Operations
• Number of processes optimized.
• Timeliness, completion and quality of Strategy sessions
• Timeliness, completion and quality of Reports
• OPEX Variance.

Job Requirements
Education:

• First degree in any Discipline, preferably Economics, Computer Science and Accounting.

Experience:

• Minimum experience -  Minimum of 2 year working experience in banking or financial services industry
• Prior experience in Market Research and Business Intelligence is required.
• Outstanding background in data analysis tools and methods. Experience working with highly skilled quantitative/statistical analysts
• Good understanding of revenue and billing models in an electronic business industry

Key Competency Requirements
Knowledge:

• Basic banking operations knowledge
• Sound understanding of electronic payments - card business and operations.
• Strong knowledge of the ePayment Industry
• Numerate, analytical, high attention to detail, able to prioritize
• Maintains a positive attitude and works effectively in pressured situations
• First-rate communications skills
• Understanding of charging principles, and fees model in an electronic business environment.
• Ability to combine strong analytical skills with sound business knowledge
• Ability to develop and evolve long-term strategies while driving tactical projects Good appreciation of project management

Skill/Competencies:

• Strong Analytical skill
• Data Analysis Skills (Including the use of related software programs and tools)
• Customer, Market and Result Oriented
• Excellence in planning and execution
• Adapts readily to change in routine
• Strong computer skills.
• Quality Report Writing Skills.

go to method of application »

Ref Id: 19000026
Location: Lagos
Job: FBN GEN. Job Family
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time

Job Objectives

• Design value proposition for non-salary individuals such as self-employed and other upcoming individuals.
• Design and manage scoring algorithms for digital lending to these segments
• implement strategies and initiatives to upscale digital lending such as Nano lending, Point of Sales lending, Agent banking lending, etc.
• Low cost liability generation
• Drive product uptake and increase share of the wallet as well as increased Top of the Mind Awareness (TOMA)
• Drive mass market customer acquisition by targeting semi-structured associations like Okada rider, Tricycle, fashion designers, etc,
• Profit generation
• Product development and management
• External and internal resource management
• Cost control management and income maximization
• Business creation and retention
• Resource planning and coordination

Duties & Responsibilities

• Mine and pool customer data to track behaviors and design new algorithms for engagement
• Online marketing and customer acquisition.
• Data mining and interpretation for business development.
• Responsible and accountable for risk management of his/her business
• Work with the SBUs to identify new markets that present opportunities for business
• Consistently review the existing Products (monthly, Quarterly and Annually)
• Attend and make presentations at various SBUs monthly/quarterly performance review sessions products and events to support the marketing of products by the customer facing SBUs
• Ensure the profitability of existing and new products.
• Ensure that all consumer asset products have NPLs within tolerance level (currently 5% of the total products portfolio)
• Work with CAP, CRM, CAM, Operations, IT and other SRFs to ensure effective deployment of resources to support market facing SBUs for effective products sales
• Attend and supervise User’s Acceptance Test (UAT) sessions and ensure that test results conform with approved products terms and conditions
• Oversee Consumer Products life cycle, from inception to launch, to evaluation/refinement and final withdrawal.
• Carry out other responsibilities as assigned by the Head, Personal Banking 
• Develop & implement strategies for the effective monitoring/tracking of Products.
• Work closely with M&CC, SBU and other stakeholders to ensure FirstBank’s Consumer products are highly visible in the market.
• Initiate promotional activities/schemes in conjunction with reputable auto & equipment vendors that are aimed at selling these products in a smart and creative manner.

Challenges:

• Inaccurate customer data for revolving product lifecycle
• Obtaining information on competing products
• Lethargic Information Technology support
• Effective data science methodology

Planning:

• Macro: 1 Year Micro: 1 month

Expenditure Budget:

• Key financial/statistical measures of your organizational unit
• Number of staff: Currently 3
• Staff costs
• Costs that you control
• Income that your Division generates (if any):
• Net Revenue

Key Performance Indicators

• Volume of Consumer Products
• Profit before tax
• Consumer Liability Balances
• Increased number of salary accounts
• External Customer Satisfaction Survey
• Internal Customer Satisfaction Survey
• Product Awareness Rating
• Product Launch to Market Niche
• Product defect rate
• Human capital return on investment
• Audit Defect Rate

Job Requirements
Education

• Minimum Education: First Degree;
• Higher degrees /MBA/professional certifications compulsory

Experience:

• Minimum experience - 8 years of general banking experience

Key Competency Requirements
Knowledge:

• Extensive knowledge of competitor products and their application
• Banking structure, policies and procedures.
• Core Business Processes
• Data Gathering and Analysis
• Regulatory Compliance
• Banking Operations
• Extensive knowledge of First Bank’s services/products
• Relationship management

Skill/Competencies:

• Ability to evaluate needs of customers, and determine what products or service would best serve those needs
• Interpersonal skills
• IT and Computer appreciation
• Communications skills (written and oral)
• Selling and marketing skills
• Must be self-solution driven, proactive and have acceptable knowledge of the business environment
• Attention to details
• Reasoning and Analytical Skill.
• Performance Measurement & Assessment Skill
• Supervisory skills.

go to method of application »

Ref Id: 19000027
Location: Lagos
Job: FBN GEN. Job Family
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time

Job Objectives

• Aggressive growth in Retails customer accounts through digital and non-digital channels.
• Low cost liability generation
• Drive product uptake and increase share of the wallet as well as increased Top of the Mind Awareness (TOMA)
• Drive mass market customer acquisition by targeting semi-structured associations like Okada rider, Tricycle, fashion designers, etc.
• Product development and management
• External and internal resource management
• Cost control management and income maximization
• Business creation and retention
• Resource planning and coordination

Duties & Responsibilities

• Mine and pool customer data to track behaviors and design strategies for engagement
• Online marketing and customer acquisition.
• Data mining and interpretation for business development.
• Responsible and accountable for risk management of his/her business
• Work with the SBUs to identify new markets that present opportunities for business
• Consistently review the existing Products (monthly, Quarterly and Annually)
• Attend and make presentations at various SBUs monthly/quarterly performance review sessions
• Ensure the profitability of existing and new products.
• Manage Consumer Products life cycle, from inception to launch, to evaluation/refinement and final withdrawal.
• Carry out other responsibilities as assigned by the Head, Personal Banking 
• Develop & implement strategies for the effective monitoring/tracking of Products.
• Work closely with M&CC, SBU and other stakeholders to ensure FirstBank’s Consumer products are highly visible in the market.
• Initiate promotional activities/schemes in conjunction with reputable auto & equipment vendors that are aimed at selling these products in a smart and creative manner.

Challenges:

• Inaccurate customer data for revolving product lifecycle
• Obtaining information on competing products
• Lethargic Information Technology support
• Effective data science methodology

Planning:

• Macro: 1 Year Micro: 1 month

Expenditure Budget:

• Key financial/statistical measures of your organizational unit
• Number of staff: Currently 3
• Staff costs
• Costs that you control
• Income that your Division generates (if any)
• Net Revenue

Key Performance Indicators

• Number of Accounts opened
• Profit before tax
• Consumer Liability Balances
• External Customer Satisfaction Survey
• Internal Customer Satisfaction Survey
• Human capital return on investment
• Audit Defect Rate

Job Requirements
Education:

• Minimum Education: First Degree;
• Higher degrees /MBA/professional certifications compulsory.

Experience:

• Minimum experience - 2 years of general banking experience

Key Competency Requirements
Knowledge:

• Extensive knowledge of competitor products and their application
• Banking structure, policies and procedures.
• Core Business Processes
• Data Gathering and Analysis
• Regulatory Compliance
• Banking Operations
• Extensive knowledge of First Bank’s services/products
• Relationship management

Skill/Competencies:

• Ability to evaluate needs of customers, and determine what products or service would best serve those needs
• Interpersonal skills
• IT and Computer appreciation
• Communications skills (written and oral)
• Selling and marketing skills
• Must be self-solution driven, proactive and have acceptable knowledge of the business environment
• Attention to details
• Reasoning and Analytical Skill.
• Performance Measurement & Assessment Skill
• Supervisory skills.

go to method of application »

Organization: Chief Financial Officer Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time

Job Description

• Assist in carrying out maiden visit to new branch to assess the control environment and other equipment for physical control.
• Conduct investigations into fraudulent activities, unusual incident and other activities under the supervision of the Cluster Control Manager or senior Cluster Control officer.
• Carry out daily IT Control Report, credit and other reviews that may be required by Internal Control & Enhancement review program as directed by the Cluster Control Manager.
• Ensure prompt rendition of assigned month end and other reports to the Cluster Control Managers or as may be required
• Ensure complete documentation of all observed policy/procedural breaches observed in the course of carrying out control activities in the branch.
• Ensure closure of internal control exceptions observed and raised during the conduct of control activities and subsequently tracking of unclosed exceptions. Escalate unclosed exceptions to the Cluster Control Manager for further engagement with other stakeholders.
• Ensure implementation of tasked assignment to improve control strategy in the discharges of functional responsibilities in the branches of coverage and instructed by the Cluster Control Manager.
• Conduct daily review of IT Control Reports and ensure the closure/escalation (to Cluster Control Managers) on noted exceptions.
• Escalate observed process gaps to the Cluster Control Managers and Regional Control Manager.
• Provide control advisory and decision Support Service to Branch Managers and Branch Team

Qualifications
Education:

• Minimum Education: First Degree preferably in a numerate discipline.

Experience:

• Minimum experience – 1 years in Internal Control /Audit Function  

Location: Enugu  Application Link

Locations: Yola/Jalingo  Application Link

Location: Jos  Application Link

Location: Port Harcourt, Rivers  Application Link

Location: Maiduguri, Borno  Application Link

Location: Lagos  Application Link

Location: Aba  Application Link

Location: Ilorin, Kwara  Application Link

go to method of application »

Ref No: 1900002m
Location: Lagos
Organization: Chief Financial Officer Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time

Job Description

• Coordinates and supervises activities of control standards and monitoring officers
• Support the development and maintenance of internal control framework, policies and procedures
• Assist in the implementation of the Internal Control Framework and Fraud Risk Management Framework in the bank
• Assists in the review of annual internal control plans and strategies.
• Support the bankwide COSO adoption exercise led by Head, CTS and follow up with all stakeholder departments to ensure their compliance
• Coordinates the reviews and updates of test plans in control review template to ensure changes made to head Office/branch processes and controls are reflected in the current procedure.
• Review the Risk Rating of branches, Head Office and Subsidiaries to determine frequency of reviews and areas of focus for Control Officers
• Arranges and facilitates stakeholder engagements for process control changes and enhancements to ensure acceptance of changes and finetuning of requirements
• Maintains uniform standard on controls and control documentation across branches and Head Office departments.
• Support the Head CTS in change management efforts for control enhancements
• Develop communication materials in respect of process changes and control enhancement to notify stakeholders within the bank
• Perform controls reviews to determine relevance of controls and identify redundancies within the Bank.
• Track periodic SOP review and update activities to ensure documentation of all process controls in the bank’s systems, processes and products
• Reviews exceptions noted per branch/cluster/regions/departments to determine effectiveness of controls and need for control enhancements.
• Periodically engage RCMs/CCMs to determine specific issues faced during control reviews           
• Identify causative factors of control breaches with a view to recommending permanent solution that will forestall re-occurrence.
• Arrange and facilitate stakeholders engagement to determine effective resolution for issues identified.
• Document remediation plan with stakeholders’ concurrence
• Monitor remediation phases of deficiencies to ensure resolution and time frame is adhered to.
• Supervise walkthrough of remediated processes (post remediation).
• Review of remediated controls and ensure prompt update of all relevant processes and controls
• Develop and review control review templates for departments assigned by Head CTS
• Coordinate the conduct of control awareness programmes for Control Officers to ensure standardization of control and monitoring activities and reduce knowledge gap among control officers in different teams
• Coordinate the conduct of control awareness programmes for all bank and subsidiaries’ staff and processors to improve control consciousness
• Supervise quality assurance review of control officers’ uploads from review visitations and validate quality and timeliness scores
• Support Head, CTS in reviewing product papers and recommending for approval after ensuring adequate control are instituted in the bank and subsidiaries’ various products and processes
• Assist Head, CTS in periodic risk rating of branches, Head Office departments, strategic resource functions and the bank’s processes to ensure adequacy of control reviews, visitation, and resource allocation.
• Draft communication to stakeholders affected by internal control changes and obtain approval to disseminate
• Support the Operational Risk Dept in periodic risk assessment exercise for all departments and functions and in the maintenance of risk and control library and risk register
• Supervise quality assurance review, collation and reporting of Control Compliance Rating Scores, Operational Risk Rating and other scorecard inputs and obtain Head, CTS’s approval before submission to BPM.
• Determine timeliness and quality of control officers’ report uploads in line with methodology approved by Head, CTS
• Oversee the operations of the Internal Control Helpdesk and ensure timely resolution of service request.
• Provide the relevant data and support for Head CTS in the risk-based assignment of control officers to oversight areas

Qualifications
Education:

• Minimum Education: B.Sc/HND in any relevant discipline (Accounting, Economics and any other related field)
• ICAN/ACCA/CISA qualification will be an added advantage

Experience:

• Minimum experience – Ten years relevant working experience

go to method of application »

Ref No: 19000029
Location: Lagos
Schedule: Regular
Shift: Standard
Job Type: Full-time

Job Objective(s)

• To implement strategies and initiatives that expand product offerings to newly identified consumer groups
• Acquisition of employee salary account mandate
• To cross sell Workplace Banking to Corporates and Commercial clients
• To grow the Bank’s consumer loan and deposit portfolio for the segment
• To ensure optimal profitability of the target market while also implementing related credit
• Drive product uptake and increase share of the wallet as well as increased Top of the Mind Awareness (TOMA)
• Profit generation
• To ensure the bank remains competitive as regards consumer products offering, seize any new opportunities in the Retail Lending Market and build loyalty amongst target customer
• Product development and management
• External and internal resource management
• Cost control management and income maximization
• Business retention.

Duties & Responsibilities

• Manages and supports existing business relationships while sourcing additional business prospects.
• Researches to identify prospective employees of corporations.
• Actively guides the efforts of the sales force
• Develop and implement marketing strategies to promote products and services within the boundaries of approved budget
• Serves as an advisor and business partner to the sales force
• Conduct product training on workplace banking products
• Maintains and submit reports for business development activities as well as management reporting.
• Responsible and accountable for risk management of his/her business
• Work with the SBUs to identify new markets that present opportunities for business
• Consistently review the existing Products (monthly, Quarterly and Annually)
• Attend and make presentations at various SBUs monthly/quarterly performance review sessions
• Attend joint marketing calls with relevant BUs to provide adequate product and marketing support, products and events to support the marketing of products by the customer facing SBUs
• Ensure the profitability of existing and new products.
• Ensure that all consumer asset products have NPLs within tolerance level (currently 5% of the total products portfolio)
• Work with CAP, CRM, CAM, Operations, IT and other SRFs to ensure effective deployment of resources to support market facing SBUs for effective products sales
• Attend and supervise User’s Acceptance Test (UAT) sessions and ensure that test results conform with approved products terms and conditions
• Oversee Consumer Products life cycle, from inception to launch, to evaluation/refinement and final withdrawal.
• Carry out other responsibilities as assigned by the Head, Personal Banking 
• Develop & implement strategies for the effective monitoring/tracking of Products 

Products:

• Work closely with M&CC, SBU and other stakeholders to ensure FirstBank’s Consumer products are highly visible in the market.
• Initiate promotional activities/schemes in conjunction with reputable auto & equipment vendors that are aimed at selling these products in a smart and creative manner.

Challenges:

• Building reliable customer details database for revolving product lifecycle
• Obtaining information on competing products
• Lack of feedback channels, especially to regulators.
• Lethargic Information Technology support
• Unsatisfactory work condition
• Uncertainties in profitable market segment.
• Product Knowledge gap amongst business units and customer facing operation staff.

Planning:

• Macro: 1 Year Micro: 1 month

Expenditure Budget:

• Key financial/statistical measures of your organizational unit
• Number of staff: Currently 3
• Staff costs:
• Costs that you control:
• Income that your Division generates (if any):
• Net Revenue:

Key Performance Indicators:

• Number of salary accounts opened
• Volume of Consumer Products
• Profit before tax
• Consumer Liability Balances
• Asset Quality
• Number of Principals with banked value chain
• External Customer Satisfaction Survey
• Internal Customer Satisfaction Survey
• Human capital return on investment
• Audit Defect Rate.

Job Requirements
Education:

• Minimum of a First Degree; Higher Degrees /MBA/professional certifications compulsory

Experience:

• Minimum experience: 8 years of general banking experience

Key Competency Requirements
Knowledge:

• Extensive knowledge of competitor products and their application
• Banking structure, policies and procedures.
• Core Business Processes
• Data Gathering and Analysis
• Regulatory Compliance
• Banking Operations
• Extensive knowledge of First Bank’s services/products
• Relationship management.

Skill/Competencies:

• Ability to evaluate needs of customers, and determine what products or service would best serve those needs
• Interpersonal skills
• IT and Computer appreciation
• Communications skills (written and oral)
• Selling and marketing skills
• Must be self-solution driven, proactive and have acceptable knowledge of the business environment
• Attention to details
• Reasoning and Analytical Skill.
• Performance Measurement & Assessment Skill
• Supervisory skills.