You are on MyJobMag Nigeria. Go to MyJobMag Nigeria instead.
  • Travel Centre Manager at Ltd

  • Posted on: 22 May, 2014 Deadline: Not Specified
  • View Jobs in Travel and Tours View All Jobs at Wakanow
  • Subscribe to free job alerts
  • is Nigeria’s leading online travel company that provides customers with everything they need to research, plan and purchase a trip locally and globally. offers travelers the cheapest available fares for flights, hotel reservations, airport pickups, visa assistance, vacation packages and many other travel services from a broad selection of partners.

    Travel Centre Manager


    Job description
        setting and meeting performance targets for speed, efficiency, sales and quality;
        managing the daily running of the Travel centre;
        liaising with supervisors, team leaders, and ticketers to gather information and resolve issues;
        monitoring random calls to improve quality, minimise errors and track operative performance;
        coordinating staff recruitment, and liaising with HR Unit on employee needs within the Travel centre
        reviewing the performance of staff, identifying training needs and planning training sessions;
        recording statistics, user rates and the performance levels of the centre and preparing reports;
        handling the most complex customer complaints or enquiries;
        organising staffing, including shift patterns and the number of staff required to meet demand;
        coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;
        reporting, forecasting and analysing data against budget figures on a daily, weekly and/or monthly basis;

    Desired Skills and Experience
        Prior experience in the travel industry is MANDATORY
            financial planning and budget management
            people management
            strong communication – verbal, presentational and written
            business analysis
            business management
            relationship management – internal to the organisation and external
            organisational skills
            leadership and motivational skills
            First degree in any Social Sciences or Business Management course
            The successful candidate must have at least 5 - 6 relevant post NYSC working experience and must be able to work without supervision
            Ability to use the Amadeus GDS is an added advantage

    Method of Application

    To apply, click here

  • ❮ Back to All Jobs
  • Know more about WakanowSimilar Jobs
  • Search for jobs by keyword
  • Sales Associates at Dufry Duty Free Ltd
  • Latest Job Openings at Ashton & Dave Travels
  • Senior Associate at MOZOCARE
  • Filter Jobs
  • State | Search by region instead




    Also include jobs without defined experience

    Job Title

Display your company or industry jobs on your website or blog Get Started
  « 1 Recently Viewed Job
Send your application through

Yahoomail Gmail Hotmail