• Travel Centre Manager at Wakanow.com Ltd

  • Posted on: 22 May, 2014 Deadline: Not Specified
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  • Wakanow.com is Nigeria’s leading online travel company that provides customers with everything they need to research, plan and purchase a trip locally and globally.

    Wakanow.com offers travelers the cheapest available fares for flights, hotel reservations, airport pickups, visa assistance, vacation packages and many other travel services from a broad selection of partners.

    Travel Centre Manager

     

    Job description
        setting and meeting performance targets for speed, efficiency, sales and quality;
        managing the daily running of the Travel centre;
        liaising with supervisors, team leaders, and ticketers to gather information and resolve issues;
        monitoring random calls to improve quality, minimise errors and track operative performance;
        coordinating staff recruitment, and liaising with HR Unit on employee needs within the Travel centre
        reviewing the performance of staff, identifying training needs and planning training sessions;
        recording statistics, user rates and the performance levels of the centre and preparing reports;
        handling the most complex customer complaints or enquiries;
        organising staffing, including shift patterns and the number of staff required to meet demand;
        coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;
        reporting, forecasting and analysing data against budget figures on a daily, weekly and/or monthly basis;

    Desired Skills and Experience
        Prior experience in the travel industry is MANDATORY
            financial planning and budget management
            people management
            strong communication – verbal, presentational and written
            business analysis
            business management
            relationship management – internal to the organisation and external
            organisational skills
            leadership and motivational skills
            First degree in any Social Sciences or Business Management course
            The successful candidate must have at least 5 - 6 relevant post NYSC working experience and must be able to work without supervision
            Ability to use the Amadeus GDS is an added advantage

    Method of Application

    To apply, click here

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