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  • Travel Centre Manager at Ltd

  • Posted on: 22 May, 2014 Deadline: Not Specified
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  • If you have not been getting our emails, check your Spam folder folder on Yahoo or Promotions tab on Gmail; mark us as Not Spam and add us to your contact list. Learn how to is Nigeria’s leading online travel company that provides customers with everything they need to research, plan and purchase a trip locally and globally. offers travelers the cheapest available fares for flights, hotel reservations, airport pickups, visa assistance, vacation packages and many other travel services from a broad selection of partners.

    Travel Centre Manager


    Job description
        setting and meeting performance targets for speed, efficiency, sales and quality;
        managing the daily running of the Travel centre;
        liaising with supervisors, team leaders, and ticketers to gather information and resolve issues;
        monitoring random calls to improve quality, minimise errors and track operative performance;
        coordinating staff recruitment, and liaising with HR Unit on employee needs within the Travel centre
        reviewing the performance of staff, identifying training needs and planning training sessions;
        recording statistics, user rates and the performance levels of the centre and preparing reports;
        handling the most complex customer complaints or enquiries;
        organising staffing, including shift patterns and the number of staff required to meet demand;
        coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;
        reporting, forecasting and analysing data against budget figures on a daily, weekly and/or monthly basis;

    Desired Skills and Experience
        Prior experience in the travel industry is MANDATORY
            financial planning and budget management
            people management
            strong communication – verbal, presentational and written
            business analysis
            business management
            relationship management – internal to the organisation and external
            organisational skills
            leadership and motivational skills
            First degree in any Social Sciences or Business Management course
            The successful candidate must have at least 5 - 6 relevant post NYSC working experience and must be able to work without supervision
            Ability to use the Amadeus GDS is an added advantage

    Method of Application

    To apply, click here

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