Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Mar 25, 2019
    Deadline: Apr 5, 2019
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Hubmart Stores Limited is a retail shopping chain of Nigerian heritage, offering multi-format stores in various locations and positioned to offer customers world-class shopping experience as well as a vast range of products. Our unique value proposition lies in our excellent customer service as well as our superior capabilities in the fresh categories. Hu...
    Read more about this company

     

    Customer Service Executive

    Location: Ikeja Lagos

    Key Responsibilities

    • The Customer Service Executive will Interact with customers and provide/process information in response to inquiries, concerns and requests about products and services. S/he will provide services to the customers before, during and after a purchase.
    • Attract potential customers by answering product and service questions; suggest information about other products and services to customers.
    • Open, update and maintain customer’s account records from time to time.
    • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution.
    • Ensure all displays have: Product name; Price, Selling type – portion/piece/weight.
    • Drive customer’s loyalty and relevant reward programmes
    • Ensure appealing composure to customers by providing quality, fresh products in a hygienic manner by self or through team members.
    • Ensure customers are always served in a pleasing manner
    • Ensuring better levels of commitment to serve customers.
    • Perform other duties as assigned by the management

    Requirements

    • HND/Bachelor’s degree in Mass Communication or any relevant degree.
    • 5-8 years’ experience as a Customer Service representative in a retail store.
    • Confident and dynamic personality.

    Competencies & Skills Required:

    • Service Oriented
    • Customer Minded
    • Stress Tolerance
    • Technical/Products Knowledge
    • Innovative
    • Team Player
    • Strong attention to detail
    • Commercial awareness
    • Communication skills – verbal and written
    • Listening skills
    • Problem analysis and solving skills
    • Data collection
    • Good organization and planning skills
    • Numerical skills
    • IT skills

    Method of Application

    Applicants should forward their CV to: abalogun@hubmart.com

    Build your CV for free. Download in different templates.

  • Apply Now
  • Send your application

    View All Vacancies at Hubmart Stores Limited Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail