Job Openings at Jumia Nigeria

Responsibilities

• You will be responsible for taking the lead on the category strategic orientation and the full responsibility of the category’s P&L, the commercial analyst will support the team in bringing an exceptional growth for the sales volume, the margin and the conversion rate.
• She / He will be responsible for key routines and analysis to enable data driven decision making in everything we do.

In particular you will:

• Supporting the execution of the commercial plan, Ensuring Jumia always has for the customer, the right products at the best price, at the right place. Being within our teams, an early adopter, a leading ambassador and a relentless missionary of Jumia's strategic commercial orientation.
• Owning our inventory monitoring process to ensure best in class inventory management
• Understanding all your markets, vendors and customers, bringing valuable insights and convictions to support your data driven commercial recommendations.
• Building analysis, flying high and diving deep, to ensure smart reporting on the performance across all categories, Supporting Commercial planning team to deliver best in class performance steering
• Working seamlessly with all departments (Commercial, Marketing, Onsite, Operations...), enabling decision making, problem solving and ensuring laser focus execution.
• Support massive and complex commercial operations and project management initiatives, coordinating effectively cross functions initiatives.
• Constantly working toward improving and simplifying our tools and process.

Required Skills & Qualifications

• Bachelor's degree from accrediated universities.
• 1- 3 years experience in analyzing large data sets to make strategic decisions.
• Proficiency in MS Office, Excel (VBA would be a plus)
• Proficiency in SQL and Google suite
• Excellent verbal and written communication skills and presentation skills
• Excellent analytical, numerical and problem-solving skills required
• Ability to work to deadlines and targets, can prioritize tasks under pressure

We Offer

• A unique experience in an entrepreneurial, yet structured environment.
• The opportunity to become part of a highly professional and dynamic team working around the world.
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

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Job Descriptions

• Jumia Travel is a hotel/flights booking website that provides travellers with the perfect place/flight they need at the best price from more than 25,000 hotels in Africa and more than 200,000 hotels around the world.
• Be part of the Bilingual (French) team that represents Jumia Travel as the top hotel booking, flight booking and travel portal.

Job Responsibilities
In particular you will:

• Respond to customer questions in a timely manner either via phone, email and chat.
• Attract potential customers by answering questions/suggesting information about our products and services
• Include a sale speech in every interaction with customer and contact proactively customers to increase bookings
• Resolve product or service problems by clarifying the customer& complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Challenge and influence hotel to improve service level and operational standards
• Build and maintain strong working relationships with hotel’s staff
• Completion of service reports by collecting and reporting on call log information
• Managing daily targets and tracking progress with tool such as Excel, Google Spreadsheet and various ticketing systems
• Building and leading cross-functional teams-able to anticipate and deliver solutions to client issues.

Professional Skills & Qualifications

• A graduate from an accredited university.
• Mininmum of 4 years working experience in the travel industry.
• Strong communication skills in English and French.
• Proficiency in other local languages will be an advantage.
• The ideal candidate will have strong sales skills and will be customer obsessed.
• Tasks require a strong attention to detail and ability to work under tight deadlines

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures