Sales and Customer Care Representatives - Machines at Aframero Limited

Job Description

• Developing and maintaining excellent customer relationships through sales.
• Introducing, marketing, quoting and selling various brands of Bosch machines and other products, such as Zitalo, Verutex,Cehisa etc through outbound and inbound calls with the objective to develop and close new business.
• Work to enhance sales and the knowledge of Bosch and other machine products.
• Identifies decision makers amongst the targeted leads in order to initiate sales process.
• Determines prospect needs and requirements and suggests appropriate solutions.
• Influences prospects to purchase, utilize or retain products and/or services.
• Work at improving the sales database of the organisation by identifying new prospect.
• Provide client support service in accurate and timely fashion
• Verify and document changes in customer requirements and update management on new trends in consumer behavior in the market place.
• Ensure key performance indices (KPI) including sales target of the department is realized.
• Assist in sales of other product lines of the company by initiating & processing orders and transfer to the responsible party where necessary.
• Ensure all reports (daily, weekly and monthly reports) are submitted as requested.
• Ensure the all sales activities are in accordance with stipulated standard operating procedure.
• Make presentation and to potential clients and follow up to ensure sales.
• Other duties assigned.

Qualifications and Other Requirements

• Degree in Electrical Engineering, Mechanical Engineering or other related technical discipline is vital.
• 2 - 3 years of pre-sales, customer service or inside sales experience preferably selling technology products is required
• Working knowledge of hand machine products (specifically video or imaging solutions) is helpful. Excellent computer skills is a must, including MS Word, PowerPoint, Excel and Outlook
• Individual must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner
• Must be able to support a team approach to satisfy sales goals and assure 100% customer satisfaction.
• Must be willing to travel out of station.