Career Opportunities at MTN Nigeria

Job Description

• To organize the financial budget, monitor financial operations and reconcile financial accounts managed by the assigned division
• Also provide relevant financial analysis and reports as required to support management decisions
• Examine budget estimates for completeness, accuracy and conformance with MTNN procedures and regulations.
• Ensure timely headcount budget, reconciliation and periodic reallocation in line with business needs.
• Maintain accurate record of all OPEX /CAPEX transactions on the ERP system.
• Participate in annual budget preparation and budget re-forecasting /reviews, providing relevant data and information to support the process
• Manage the accrual process and prepare detailed reports about discrepancies and amendments that occur in the budget during the financial year and other performance reports on a timely basis for relevant stakeholders.
• Facilitate the maintenance of effective financial controls in the division and maintain financial PPPs for the division, ensuring compliance with GAAP requirements and MTN accounting policies.
• Analyse records of present and past operations, trends and costs, estimated and realized revenues, administrative commitments and obligations incurred in CR operations.
• Compile statistical and financial data to support budget preparation and ensure input data is provided for Dynamic Budget, Forecast on Headcount and Travel preparation.
• Maintain/Coordinate internal financial controls/ financial accruals in division and ensure accuracy.
• Review budget and expenditure reports for the department and prepare budget variance report.
• Facilitate the management of vendor relationships.
• Supervise in the distribution of budget and related material, responding to enquiries regarding budget procedures and information from stakeholders.
• Ensure value is created when responding to enquiries regarding budget procedures and information from customers
• Investigate and resolve OPEX issues and respond to queries regarding budget to stakeholder.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
• Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required.

Job Condition:

• May be required to work extended hours
• Open plan office
• Normal MTNN working conditions

Experience & Training
Education:

• First  degree in any relevant discipline
• Fluent in English
• A professional accounting qualification (ACA, CPA, ACCA, CIMA).

Experience:

• 3 – 7 years of experience in an area of specialisation; with experience working with others
• Experience working in a medium  organization
• Experience within a leading organisation’s financial department
• Experience in working with enterprise financial systems
• Experience in telecommunications industry (desirable)

Minimum Qualification

• B.Sc or HND

go to method of application »

Job Description

• To provide professional account management inputs to the creation and maintenance of Enterprise Solutions sales strategy and plan that will deliver shareholder value.
• To direct enterprise sales efforts for allocated corporate accounts within the framework of agreed account development plans which meet operational targets for revenues, profitability and customer satisfaction.
• Increase MTN market share by achieving set target through effective account management, acquisition of new accounts as well as development and maintenance of current accounts.
• Seek new clients and create more business opportunities daily, from existing clients so as to Increase company revenue.
• Carry full responsibility for the fulfillment of the sales process – from lead generation to bill delivery.
• Prepare weekly and monthly corporate sales status reports. Perform continuous analysis of the relevant industry, to identify new prospects or opportunities for the corporate sales department.
• Conduct research on potential customers and their disposable income using the data mining system.
• Prepare and present all sales (weekly and monthly), contractual documentation and status reports according to MTN quality standards.
• Manage virtual team to ensure log of all customer requests for service, queries and complaints, escalate and troubleshoot where necessary.
• Build an in-depth knowledge of the customers’ industry operating environment, business drivers, ambition, issues, problems and obstacles in order to develop and implement solutions to meet their strategic corporate needs
• Maintain excellent partnership-relationships with customers, up to C-level, based on trust and an in-depth understanding of the customers’ business
• Assist customers in understanding the value proposition and differentiations of the MTN data products and services.
• Ability to liaise with supervisors on discount issues
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition:

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office

Experience & Training
Education:

• First  degree in any related discipline
• Fluent in English

Experience:

• Minimum of 3 years’ experience in an area of specialisation; with experience with working with others
• Experience working in a medium  organization

Training:

• Basic IP Networking, Internet and VPNs
• Internal conferences on telecommunications and consumer trends
• Sales Training
• Key Account Management Training
• Relationship Management
• Customer care/focus

Minimum Qualification

• B.Sc, BA, HND, B.Ed or B.Eng

go to method of application »

Job Description

• Responsible for the development of new applications, maintenance, support and upgrades to existing in-house developed applications. Involve in the investigation and analysis of user problems, application bugs, monitoring, reconciliation and subsequent problem resolution and technical testing of patches and solutions.
• Ensure business growth, value created & cost-effectiveness achieved by process optimization, new initiatives and improved operations/ways of work etc.
• Assist in developing maintenance plans per application and carry out the maintenance of applications, re-configuring, building and testing components in accordance with OLAs and SLAs.
• Ensure Code applications is in accordance with good security coding practices to ensure the application is free of most common coding vulnerabilities.
• Create and execute technical test plans for operational and bug fixes.
• Participate in transitions of the application or technical architecture, design and development components into production environment
• Ensure the integrity of the solutions delivered into production environment.
• Perform reconciliations, proactive monitoring and ensure adequate service controls are in place.
• Must ensure customer experience of the services offered on the different platforms within expected Service Levels.
• Work with teams and departments external to the immediate team e.g. solution delivery, business users, infrastructure teams, vendors and other developers, to make sure that the configuration and custom components meet application requirements and performance goals.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition:

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office

Experience & Training
Education:

• First  degree in Computer Science or any related discipline
• Fluent in English

Experience:

• 3 - 7 years of experience in an area of specialisation; with experience with working with others
• Experience working in a medium  organization

Training:

• Formal training in software development, support and maintenance principles, technology architecture and systems integration.
• Specific training on application development tools and programming languages, troubleshooting and performance tuning.

Minimum Qualification

• B.Sc, B.Tech, B.Eng or HND

go to method of application »

Job Description

• Lead the Risk Management department; Identify, evaluate, manage and establish strategic, tactical and operational defensive mechanisms to protect MTNN and enhance performance against potential internal and external risks (Compliance, Liquidity, Product, Market, Political, and Economic, Reputation etc.).
• Support the Shareholder return strategy by developing and implementing Processes that are aligned to achieving all elements on the business scorecard. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimization etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Advise ExCom on possible financial impact across all divisions of regulatory and statutory developments and trends. Highlight potential revenue generation/cost saving opportunities.
• Serve MTNN’s internal customers and provide solutions to improve the customer experience.
• Provide feedback on any challenges to the Executive, Risk and Compliance to facilitate continuous improvement and mitigate risks
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours with respect to risk management and impact on bottom line results and company image/reputation.
• Support organizational employee awareness on Risks - including providing regular training to employees on risk matters, the application of standards and guidelines, relevant laws and regulatory requirements, promoting and enhancing a strong telecom-wide compliance culture etc.
• Work with MTN Regulatory functions and provide input into Regulatory policies/regulations, legislative framework and future impact of new Regulatory policies and legislation – with a specific focus on the impact of such regulations or policies on MTN’s business.
• Actively participate in broad-based discussions and engagements with relevant stakeholders to ensure the effective implementation of the Risk Management Framework at different levels
• Participate in relevant stakeholder forums to ensure MTN’s views are represented appropriately.
• Maintain a working knowledge of relevant risk frameworks, of professional or industry codes.
• Maintain close contact with industry peers/bodies and professional bodies propagating and embedding the risk management culture.
• Collaborate with divisional and regional representatives on Telecoms Regulations, Legislations, License Conditions and impact of the proposed regulatory/legislative policies on MTNN’s business, advising divisional representatives and ExCom on possible risks and impact of legislation and regulations.
• Lead the formulation of the MTNN’s Risk Management strategy in line with business goals and ensure that the company maintains and improves its Risk Management maturity.
• Implement and drive a comprehensive, market leading risk management framework, policies and procedures that address regulatory, operational, technology, insurance, physical security, HSE and other risks and provide oversight and direction for risk management across MTNN.
• Partner with divisional executives to identify, analyze, assess and mitigate Operational Risks and develop a Risk Management Control framework suitable to high-risk engagements, balancing risk with operational effectiveness.
• Support the Executive, Risk and Compliance and Group Risk and Compliance in establishing and quantifying the company’s risk appetite, risk bearing capacity and risk tolerances.
• Partner with the Executive, Risk and Compliance in building and entrenching a risk-aware culture, by formulating Risk Management education content and arranging appropriate briefings and trainings.
• Establish a robust, fit-for-purpose strategic and operation Business Continuity Management (BCM) framework, policies and procedures that assures business resilience and deals with abnormal or disruptive situations that may threaten MTN’s strategic objectives, reputation and/or viability.
• Implement and embed the Group frameworks on “Risk Escalation and Acceptance” and “Risk Appetite” and align the Group Risk Management Control Framework to best practices and MTNN’s business requirements.
• Define the standards, set targets for performance across various activities, and identify the parameters for measurement of performance as it relates to Risk Management.
• Assist the Executive, Risk and Compliance in developing Risk Management reports to the MTNN Board.
• Support managers to implement effective Risk Registers to resolve identified risks, control lapses and non-compliance issues
• Provide ongoing information on Risk Management initiatives and processes.
• Actively ensure the identification of risks associated with existing or new processes and take measures to introduce adequate controls in operational business processes.
• Facilitate and contribute to the risk management governance fora.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape. 
• Coach and train team members to ensure the understanding of the objectives and goals of the department, awareness of the set targets/requirements and regularly review their training needs.

Job Condition:

• Normal MTNN working conditions

Experience & Training
Education:

• First Degree in any discipline including Engineering, Computer Science, Finance etc.
• MBA or other post-graduate degrees well be of added is advantage
• Relevant Professional Certifications e.g. CMIRM; CRMA; CRISC, MBCI etc. is a MUST
• Must be fluent in spoken and written English

Experience:
Minimum 12 years’ experience which includes:

• Minimum 5 years of Senior Management Experience, with at least 5 years in an Enterprise Risk / Risk environment in a  large organisation
• Understanding of emerging markets risks
• Experience in working across diverse cultures and geographies will be an added advantage
• Understanding of risk environments for telco industry sector is advantageous
• Experience in Risk Management with Big 4 Firms is an advantage

Minimum Qualification

• B.Eng, B.Sc, B.Tech, HND or BA

go to method of application »

Job Description

• Provide adequate intelligence reports to assist management in decision making for the Fixed Network Business
• To initiate, develop and implement cost saving techniques on behalf of NWG Managements for Fixed Network
• Monitor and ensure adequate control over financial administration, expenditure and asset management for the Fixed Network transactions
• Prepare NWG project and budget forecasts, ensuring timely commitment and capitalization of NWG projects.
• Reconcile all Network Group (NWG) Capex transactions with Fixed Asset and Capital Program Group Project Support Office.
• Monitor NWG transactions and liabilities, ensuring adequate and accurate record through accruals/provisions on a monthly basis.
• Carry out periodic review of all OPEX related processes, ensuring conformity with MTN Quality Assurance.
• Update NWG contract database, ensuring availability of records for audit purposes.
• Organize quarterly suppliers’ forum to update and gather feedbacks from suppliers.
• Oversee prompt resolution of all customer queries.
• Prepare impairment update, asset utilization report and provide financial report on OPEX on a monthly basis to aid stakeholders decisions
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values

Job Condition:

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office

Experience & Training
Education:

• Fluent in English
• First degree in  Accounting or in a related area of study.
• ICAN or International Equivalent (CIMA; ACCA).

Experience:

• Minimum of 3 years’ experience in an area of specialisation; with experience working with others
• Experience working in a medium  organization
• Financial modeling and planning
• Data mining & professional report writing
• Telecommunications experience will be added advantage

Training:

• Financial Analysis and modeling
• Introduction to Telecommunications
• Time management course

Minimum Qualification

• B.Eng, B.Sc, B.Tech or HND

go to method of application »

Job Description

• Drive the execution of MTNN’s data strategy and ensure alignment to overall Group Data Strategy, leveraging on internal and external partnerships
• Coordinate the teams’ activities to ensure achievement of all elements on the business score card. (I.e. Grow Market Share, Grow Data Revenue, Growth in smartphone penetration, Data ARPU and improved operational efficiency).
• Develop short and medium-to-long term plans for the unit’s activities, monitor progress, and evaluate delivery of business objectives.
• Manage project/initiative budget in line with business objectives.
• Review Data performance (along all defined drivers of value) and provide management with action plans to meet set business objectives and develop contingency plans as required to address shortfalls.
• Work with cross-functional teams to develop and consolidate an overarching MTNN business plan including proffering short and long term views, identifying key drivers for sustainable profits and driving achievement of objectives/targets especially on data.
• Drive Contract negotiations where applicable to reduce cost, and ensure value creation for all parties concerned.
• Monthly performance reporting to management based on agreed drivers of value, and on key strategic projects
• Develop value propositions to drive customer acquisition, retention, value perception and segment positioning.
• Ensure value extraction through below-the-line customer value management.
• Develop market research programs that will provide insights to the data function and support marketing and Sales efforts.
• Develop strategies and champion customer centricity across the organization especially as it relates to the data function
• Actively pursue partnerships that will provide significant value to our customers and to the business
• Management and timely resolution of escalations that have significant impact on service delivery and customer experience.
• Data proposition business plan input
• Ensure the maintenance and update of a product portfolio that will appeal to all customer segments
• Manage data proposition/pricing competitiveness in the market
• Keep abreast of current and future technology and platform trends that are related to the Telecom business especially the data function
• Engage OTT players and incubator programs related to app development actively seeking opportunities to co-create customized offerings for our customers
• Scan the internal and external environment including competition and develop a comprehensive strategy for data, pusuing the most effective and efficient ways in developing, launching and sustaining related products.
• Use regional operations teams to drive initiatives that will deliver business growth, branded experience and local / community connections / affinity with MTN.
• Provide leadership in the formulation and update of processes, policies and procedures guiding the operations of the data team and ensure compliance.
• Develop and launch campaigns that are consistent with MTN value propositions, to clearly communicate the key benefits of our product and services to the different customer segments.
• Cross-functional collaboration with commercial, technical, finance and regulatory teams to ensure business value realization across MTNN
• Identify and review key risks, issues, and dependencies and develop mitigation actions.
• Provide operational leadership, define and implement Key Performance Indicators and Metrics for operational activities and use these metrics to drive service delivery excellence, and improve overall performance of the department
• Continuously seek professional development to sharpen skills and capabilities in a constantly evolving digital landscape.
• Identify, evaluate and track the development needs and performance of the team, ensuring staff fully utilize all avenues provided by the organization for their personal and career development.
• Coach and mentor the team to ensure understanding of the objectives, goals and business targets of the department, awareness of all related job requirements and responsibilities
• Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.
• Ensure the team is led, motivated, and rewarded to achieve high performance in all functional areas, by providing guidance and interventions as and when required
• Deliver business value through partnerships with MTNN’s Partners and customers to enhance MTNN’s Corporate Brand
• Build and maintain relationships with internal stakeholders, external partners and suppliers.
• Build partnerships with key OEM’s, OTT players, Platform players, App developers and Incubation Programs/Platforms
• Develop partnerships with key marketing and activation agencies in the region
• Guide and direct suppliers and third parties in achieving MTNN’s objectives

Job Condition:

• Normal MTNN working conditions
• May be required to work extended hours

Experience & Training
Education:

• First degree in Marketing or a related discipline
• Possession of post graduate degree (MBA/ Masters in relevant fields) will be advantageous

Experience:
10 years’ work experience which includes:

• Management track record of 5 years or more; with at least 3 years experience in Telecoms marketing, strategy development  and implementation
• Experience working in a global/multinational enterprise (understanding emerging markets advantageous)
• A good understanding of systems, networks and mobile telecoms, mobile applications and mobile devices
• Worked across diverse cultures and geographies
• Proven experience in customer management, marketing management, market research, sales and channel management
• Experience in managing projects

Minimum Qualification

• B.Eng, B.Sc, B.Tech or BA