Fresh Jobs at Ashton & Dave Travels and Holiday Limited

Job Details

• We seek qualified Shared Trainer from a growing offline and online Technological outfit that specializes on Social media.

Responsibilities

• Planning, design and delivery of Training sessions, including Ad Hoc Training, for both new and existing team members
• Develop effective induction programs to assure new hires embrace CLIENT culture and understand required potentially lacking cultural context for markets to be supported
• Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action when needed
• Ensure Training Quality through Service Level and Training evaluations/assessments
• Communicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures and best practices
• Work closely with the CLIENT Training and Policy Team to assure training content is updated and aligned with CLIENT’s Abuse Standards/Terms of Service
• Review existing measurement tools, metrics and feedback to gauge the effectiveness of the training
• Conduct ongoing and thorough analysis of organizational, departmental and individual training needs
• Ensure that training solutions are designed in a logical, structured and clear manner, reflective of learning objectives and suited to a variety of learning styles
• Manage participation during training delivery to ensure maximum contribution - test for understanding, observe behavior and alter delivery method if necessary
• Keep self-updated on Learning & Development Best Practice
• Evaluate on a regular basis employee skill and knowledge levels relevant to their assigned responsibilities

Qualifications and General Skills

• Minimum of BSc/HND in any approved university and course, with either NYSC Certificate of Completion or Exception.
• Minimum of 3 years of experience in a training role in a technical support or client care operation
• Good knowledge of Quality/Process Improvement techniques
• High level of energy, drive, enthusiasm, initiative and commitment
• Excellent communication, consulting, influencing and interpersonal skills.
• Proven track record of collaborating with cross-functional groups to produce results
• Passion for ensuring a world class support experience for our community
• Demonstrated ability to perform well in a rapidly changing environment and across multiple sites/teams.

Remuneration
Very attractive and negotiable.

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Responsibilities

• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Develop and maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders

Qualification and General Skills

• Minimum of B.Sc/HND in any approved university and course, with either NYSC Certificate of Completion or Exception.
• Completed vocational training in the IT area (IT Specialist / IT System Electronic Technician)
• At least 2 (3) years professional experience in IT Support
• Very good knowledge of written and spoken English
• Very good knowledge of Microsoft Active Directory, user management and workstation management in Active Directory or equivalent products.
• Very good knowledge of the installation, use and support of Microsoft operating systems (Windows 7 and Windows 10).
• Very good handling of Microsoft Office, for example Microsoft Outlook
• Very good analytical and logical thinking and the ability to explain complex problem solutions in an understandable way.
• Good / Very good knowledge of Microsoft Active Directory, experience in Group Policies in Active Directory or equivalent products.
• Good / Very good knowledge of Software deployment like Windows Deployment Services, Microsoft SCCM (System Center Configuration Manager) or Ivanti Endpoint Manager (formerly LanDesk Management Suite).
• Good knowledge of written and spoken German
• Worked in Telecommunication / Information Technology

Remuneration
Very attractive and negotiable.