IT Support Officer at Altara Credit Limited

Job Description

• S/he act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for the organization and employees including, issues escalated to the highest level of management.
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Monitoring and maintaining computer systems and networks.
• Troubleshoot system and network problems, diagnosing and resolving hardware or software related issues.
• Escalate observed or reported incidents to the appropriate next line of reporting/units for prompt resolution.
• Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues across all company branches in Ibadan
• Carryout routine maintenance, servicing, repairing and replacing of equipment as necessary.
• Be proactive in keeping abreast with current IT trends, discovering and testing and implementing new technologies

Requirements

• Minimum of OND in Computer Science/Computer Engineering or other related courses from an accredited Institution of Higher Learning, (IT Certification; CCNA/CCNP an added advantage).
• 2 years+ of working in similar role or other closely related role.
• Strong analytical, troubleshooting and problem solving skills.
• Commitment to achieving performance goals.
• An ability to prioritize and stick to strict deadlines