Team Lead/Supervisor at FAB Juice Bar

Description:

Location: Lagos - Lekki | Surulere | Ajah

Job Summary Team Lead/Supervisor

The Juice Bar Team Lead is responsible for ensuring customer satisfaction, resolving customer complaints and addressing any questions or comments that customers may have. The Team Lead will have thorough knowledge of policies and procedures related to cash register operations and be capable of processing transactions quickly. The Juice Bar Lead will provide leadership to a team of about 5 Juice Bar attendants.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Responsible for food preparation and stocking Juice Bar Grab n Go.
• Provide leadership at the Juice Bar.
• Receive and process orders via phone and online channels.
• Ensures the store is fully stocked. (Straws, Cups, etc.)
• Maintains Juice Bar cleanliness.
• Keeps merchandise clean and ready to be displayed.
• Oversees inventory and ensure items are stocked in the Store.
• Ensures cleanliness standards meet health and safety standards.
• Responsible for hitting sales goals of the Juice Bar.
• Greets and assists customers and advises on utilization and care of merchandise.
• Offers advice to clients regarding products or services.

REQUIRED QUALIFICATIONS:

Knowledge, skills & abilities:

• Leadership skills
• Good customer service skills
• Excellent communication skills
• Product and job knowledge
• Good people skills
• Highly organized and motivated
• Possess an understanding of food & beverage operations

Must be able to work days, evenings and weekends on rotational basis.
Minimum certifications/educational level:

• Minimum of HND (degree in Food and Nutrition or Hospitality is preferred).
• Experience in Food and Beverage service is preferred
• Experience in a health club or Hospitality industry preferred

Physical Requirements:

• Must be able to stand for up to 7 hours a day
• Must be able to lift and carry up to 13kg