Job Openings at Jumia Nigeria

Department: Customer Service

Job Description

• We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey. 

Responsibilities

• Be part of the Bilingual (French) team that represents Jumia Travel as the top hotel booking, flight booking and travel portal.

In particular you will:

• Respond to customer questions in a timely manner either via phone, email and chat.
• Attract potential customers by answering questions/suggesting information about our products and services
• Include a sale speech in every interaction with customer and contact proactively customers to increase bookings
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Challenge and influence hotel to improve service level and operational standards
• Build and maintain strong working relationships with hotel’s staff
• Completion of service reports by collecting and reporting on call log information
• Managing daily targets and tracking progress with tool such as Excel, Google Spreadsheet and various ticketing systems
• Building and leading cross-functional teams-able to anticipate and deliver solutions to client issues.

Professional Skills & Qualifications

• A graduate from an accredited university.
• Minimum of 4 years working experience in the travel industry.
• Strong communication skills in English and French.
• Proficiency in other local languages will be an advantage.
• The ideal candidate will have strong sales skills and will be customer obsessed.
• Tasks require a strong attention to detail and ability to work under tight deadlines .

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

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Responsibilities

• Review pending products within stipulated SLA including newly created products and updated products - Ensure all products go live are authentic & are in correct categories, good product image(s), good & accurate content
• Onsite QC/Brand Management - Ensure only authorized vendors are permitted to list banned & restricted brands with proper management of the stipulated Brand Management Sheets.
• Vendor Training (WOW! Factor) - Ensure vendors who are present for the weekly trainings are clearer on product specifics, help create at least 1 product, approve the product, show the vendor the live product on frontend
• Data Management - Ensure daily product creation (SKU), category mapping and clean up.
• Manage all Product listing pages on current and future campaigns – Product Names, Filters, Categories and Images.
• Ensure naming guidelines compliance for all top (and sensitive) categories (Phones & Tablets, Computing, Diapers, Groceries, Home & Office)
• Daily sensitive brand search to identify and flag fake products to the Vendor Experience team and Key Account Managers.

Professional Skills & Qualifications

• Bachelor's degree in a Quantitative discipline (e.g., Statistics, Economics, Mathematics, Marketing Analytics) or significant relevant coursework
• Knowledge of advanced MS Excel skills such as pivot tables, charts and creating complicated formulas,
• Proficient in MS Office applications such as MS Visio, MS Word and MS Power Point
• Experience with Google Analytics, Google Search Console or other SEO tools
• Ability to communicate complex quantitative analysis in a clear, precise, and actionable manner.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.