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  • Posted: Feb 28, 2019
    Deadline: Mar 30, 2019
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    Montaigne Place Is the leading luxury cosmetics, wellbeing and fragrance company in Nigeria. We are the hallmark of sophistication, luxury makeup, skincare innovation and sublime fragrances.
    Read more about this company

     

    Outlet Manager (Female)

    Functionally reports into: Head of Retail Operation
    Administratively reports to: Head of Retail operation

    Job Objective(s)

    • Overall store management, supervision, and policy implementation including, Sales and inventory management, Employee on the job training, and development, Financial management, Customer service leadership.
    • Grow sales through the implementation of marketing and merchandising systems
    • Responsible for the store’s or outlet’s revenue quota.

    Duties & Responsibilities
    Management:

    • Lead others and work effectively with store team
    • Supervise, assign and direct activities of the store’s team
    • Effectively communicate information to store team and supervisors in an open and timely manner
    • Support Store team with actions plans for operational and service improvement

    Customer Service:

    • Assist customers with their questions, problems and complaints
    • Promote the company's customer service culture (greet, offer help, and thank)
    • Provide colleagues personalized customer service feedback and coaching
    • Handle all customer relations issues in accordance with company policy
    • Promote a positive shopping experience for all customers
    • Maintain customer privacy by not sharing customer data without authorization.

    Merchandising/Presentation:

    • Stock shelves
    • Manage re-order levels & restocking from HQ for the store
    • Conduct merchandizing activities in line with approved brand guidelines
    • Account for promotional and sales support materials
    • Organize and execute the display and maintenance of off-shelf merchandise.

    Minimum Education Qualifications

    • Bachelors Degree
    • Masters Degree an advantage

    Required Experience:

    • 3-4+ years of retail store experience.
    • Experience as store or outlet manager related retail environment and/or Luxury, boutique or fashion related industry experience with a client book is strongly preferred. Experience with retail point of sale system very necessary
    • Accuracy and attention to detail.
    • Ability to organize and prioritize a variety of tasks/projects.
    • Ability to work a full-time flexible schedule, including some early morning and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

    Required Competencies

    • Deep Knowledge of the different product categories & brands
    • Analytical competencies
    • Skin types
    • Strong presentation skills
    • Negotiation skills
    • Persuasion Skills
    • Adept business knowledge
    • Abilities to organize
    • Strong written and verbal communication.
    • Strong problem-solving skills
    • Bilingual + English Speaker, Preferred. A polyglot with high fluency in English
    • Above average Telesales/Phone

    Skills:

    • IT skills
    • Customer service skills
    • Team skills
    • Excellent communication skills
    • Time Management skills
    • Must reside in Abuja or Port-Harcourt
    • Must be a Female

    Method of Application

    Applicants should send their CV to: careers@montaigneplace.com

    Build your CV for free. Download in different templates.

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