Team Lead - Relationship Officer at HR-on-Wheels

Key Roles & Responsibilities (Duties)

• Coordinate teams marketing and sales activities
• Train and supervise junior staff in marketing and selling the organization products
• Generate teams’ sales leads
• Plan and coordinate the team marketing and sales activities
• Teams performance appraisal
• Reporting market trends, fixed intelligent and competitors marketing activities to management
• Allocation of tasks to staff towards activities
• Customer feedback and problem solving.
• Self-Generation of new employer schemes for the Business.
• Forecasting and analyzing data against budget figures on a weekly and/or monthly basis.
• To achieve volume, margin, and fee income targets in order to contribute to the overall goals of the organization.
• To ensure that own area of operation is alert to Money Laundering & in Compliant to Groups Standards [including KYC requirements], and actively dispels Money Laundering/ fraudulent activities.
• Work with the Sector head to review product competitiveness and recommend amendments where necessary to ensure that the product meets customer needs and remains competitive.
• Monitor credit, schedule renewal and ensure approval before expiry date to avert customer being penalized.
• Perform other duties as assigned by the Sector Head.

Accountabilities (What you will be held responsible for)

• Delivery of set teams sales target
• Lead generation
• Conversion rate
• Disbursed loans (new loans, cross-sell and renewals)
• Delivery of exceptional customer experience
• Team building and growth
• Team Compliance with assigned tasks

Academic Qualifications (Minimum)

• Minimum of HND/B.Sc in any Social Science discipline (Business Administration, Marketing, Banking & Finance, Economics) or related courses.

Relevant Work Experience:

• Minimum number of years, 3 to 5 years
• Ability to multi task and detailed
• Time management.
• Excellent Interpersonal skills
• Persuasive skills
• Sales drive
• Self-motivated
• Tenacious and resilient