Job Vacancies at Willers Solutions Limited

Job Responsibilities

• Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
• Directing system testing and validation procedures.
• Consulting with departments or customers on project status and proposals.
• Directing software programming and documentation development.
• Working with customers or departments on technical issues including software system design and maintenance.
• Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements.
• Preparing reports on programming project specifications, activities, or status.
• Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
• Conferring with project managers to obtain information on limitations or capabilities.

Requirements

• Minimum of Bachelor's degree in Computer Science or related field.
• Minimum 26 years of age and must be able to work flexible hours.
• Experience of full stack development in either Java/Python/C/C++ or Scala
• Experience working on a variety of software development projects.
• Experience working in a telecom environment
• Experience in IoT and Smart-Tech
• Experience with VM servers, Oracle database, MariaDB, MySQL
• Experience work in Linux environment and shell scripting would be nice to have

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Specialization

• Client Relationship Management, Retention, Revenue Collection and Account Reconciliation.

Duties and Responsibilities

• Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churning.
• Escalation of all clients payment issues to assigned Sales Representatives for follow up in a timely manner
• Follow up on all clients WHT remittance, collection of Credit Notes for remitted WHT from clients and internet subscription on a monthly bases.
• Improve the overall customer relationship, delivering reliable administrative support and customer service.
• Schedule and conclude status meetings with appropriate development resources and customers.
• Provide proper account reconciliation and credit notes to customers for down time experienced.
• Maintain complete and accurate customer correspondence data.
• Assist sales team in business acquisitions, planning, retention and management.
• Develop and update client related reports.
• Identify and reports on continuing problems in an effort to minimize future negative customer impact.
• Proactively follow up disconnected clients to get their links reconnected and resolve issues.
• Manage customer portfolio to maximize relationship building opportunities.
• Run periodic customer satisfaction survey.

Qualifications & Experience

• B.Sc/HND in any related field or equivalent.
• 4+ years' Client Relationship experience. Preferably in an Internet Solution Provider client facing environment while being professional and Customer focused.
• Stays calm under stress and proactive in problem solving.
• Tactful, courteous, and possess the ability to build profitable relationship with Clients.
• Active listener, articulate speaker, and adaptable to client peculiarity.
• Great telephone etiquette; ability to hold a decent conversation over the phone, processing information received from clients and giving accurate responses clients.
• Ability to function in a multi-tasking environment.
• 3+ years PC experience using electronic messaging systems (emailing, texting and chatting), office productivity software (such as Excel, Word processing, Microsoft Outlook and internet surfing).

Skills and Specifications

• Fluency in English; excellent communication (Oral & Written) skills, interpersonal skills and superblistening skills.
• Knowledge of account management and relationship building process; Prior experience in business development process will be an advantage.
• Must meet strict deadlines.
• Ability to type fast, receiving and sending large email correspondence to clients.
• Ability to make large number of calls and receiving same from clients.
• Excellent knowledge basic accounting principles; account reconciliation, Taxation (Withholding Tax & Value Added Tax application) and aggressively follow up on client’s debts/revenue collection.
• Good knowledge of invoicing and preparation credit notes to clients