Job Vacancies at Netcom Africa Limited

Location: Victoria Island, Lagos

Short summary of the job

• To support and maintain all IT architecture both internal and in client’s location. 
• This position is also responsible for administering up to 100 desktops as well as all company servers, printers, phones, and other peripherals.

Key Duties & Responsibilities

• Configures, tests, and maintains LAN/WAN equipments and related services
• Identifies, diagnoses, and resolves network problems
• Create and maintain comprehensive documentation for all implemented networks
• Provide network–related user issues as escalated
• Assist in network project design and implementations
• Maintain and support company’s LAN/WAN environment
• Daily maintenance and problem resolution
• Maintain necessary documentation on both network issues and projects assigned
• Maintain and troubleshoot Apple servers (Open Directory) for a middle-sized environment (less than 200 computers)
• Set-up of computers for staffs
• Troubleshoot application and hardware issues on both user and server levels
• Aid in maintaining that all servers/computers/peripherals are in good working condition
• Perform servers and other computer asset maintenance (regular and ad-hocs)
• Maintain hardware and software updated inventory
• Resolve all application (emails, applications, etc) related issues
• Participate in designing and implementation of various systems/application projects as requested by the client

Essential Skills/Knowledge

• Minimum of 3 years’ experience in IP network maintenance and troubleshooting
• Advance knowledge in routing (EIGRP/OSPF) and switching (VLAN’s, STP, etc)
• Advanced knowledge in SNMP and other network management protocols/systems
• Advanced knowledge in QoS principles and use of different QoS appliances
• Able to identify network issues, propose and implement actions to resolve the problem
• Experienced and knowledgeable on different wireless technologies (802.11 a/b/g/n/ac) design, implementation, optimization and troubleshooting
• Must be highly resourceful
• Able to complete tasks with minimal supervision
• Must be a team-player
• Certifications (CCNP/CCDA/CCIP) is a plus
• Understanding of wires and wireless basic networking
• Ability to use an Apple Macintosh system
• Ability to manage and support 1st and 2nd level issues on an Apple Macintosh system
• Ability to manage and support 1st and 2nd level issues on a Microsoft Windows System
• Basic understanding of Directory Services on both Windows (Active Directory) and Macintosh (Open Directory)
• Understanding of hardware configuration of both Apple and Windows devices is highly desirable
• Intermediate understanding of DNS, DHCP, Filesharing (with or without SAMBA)
• Ability to work under pressure
• Ability to document activities and issues
• Ability to support basic applications like MS Office and others
• Must be a team-player
• Certification on Apple environment is a plus.

go to method of application »

Location: Victoria Island, Lagos
Department: Business Development
Reports to: Head Business Development

Objective & Summary

• Reporting to the Head, Business Development this role is responsible for generating leads, initiating and developing client relationships.

Key Duties & Responsibilities
Account Management:

• Service existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential clients.
• Manage relationship with all clients and maintain Zero churn at all time
• Meet and exceed monthly, quarterly and annual set target
• Liaise with business analyst, management team and account executives to collaborate and win deals
• Periodically conduct the Know Your Customer exercise to keep up to date with changes and activities with your clients.

Research and Reports:

• Keep management informed by submitting activity results and reports, such as daily call reports, weekly work plans, monthly and annual activity reports.
• Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Recommend changes in products, service, and policy by evaluating results and competitive developments.
• Internal Relationship Management – liaise & collaborate with:
• Finance - on the work flow of Service Activation Requests – new deals, upgrades, demos, downgrades, modifications, change management, etc.
• Billing -to negotiate pricing within approved margin
• Day to day operational business solutions interface between departments
• Legal - to ensure the aspects of contract, signing, service contracts, revisions are done.
• Ensure SLA’s are all adhered to and all documentations are up to date.

Education and/or Professional Qualifications

• Graduate degree qualification essential.
• Accreditation to professional bodies

Desirable Skills / Knowledge:

• General knowledge of  ICT solutions
• Knowledge of Nigerian Telecoms Market
• Strong administrative skills
• Good understanding of Microsoft operating systems.
• Able to use properly MS Word, Excel and Power-point

Essential Skills / Knowledge:

• Experience with both Microsoft operating system and Apple operating system           
• Strong verbal and written communication.
• Good presentation skills for business reports
• Ability to organize and conduct purposeful Departmental/ Unit meetings
• Ability to develop and maintain business relationships with internal and external stakeholders.

Experience:

• The ideal candidate should have not less than 5 years’ experience preferably selling technology solutions