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  • Posted: Feb 18, 2019
    Deadline: Not specified
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    Proven methodology, profound impact, and sustainable results. These are the component that makes our company unique. At Fadac Resources we provide businesses with human capital solutions that can help improve oral performance while reducing employment practice risk. We can assist organization no matter how large or small to establish , outsource and troubl...
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    Admin/Customer Service Executive

    Details:

    Our client is an indigenous company operating in the whole value chain of the LPG sector. They are in need of an  Administrative/ Customer Service Executive.
     
    Responsibilities

    • Direct activities related to dispatching, routing and tracking the team
    • Liaising with clients, both proactively and reactively, most commonly taking bookings over the telephone and responding to online bookings
    • Team calendar and diary management
    • Conducting investigations to verify and resolve customer complaints
    • Perform accounting tasks, including invoicing and budget tracking
    • Schedule meetings and travel arrangements for senior members of the company
    • Minute taking of meetings
    • Assisting with promotional activities
    • Mystery shopping – assist management with detecting fraud and deception
    • Delegating tasks while ensuring that all speed, service and quality guidelines are achieved.
    • Quality control - Performing routine and random inspections of the jobs to assess the quality of work and make sure our standards and customer satisfaction levels are kept high.
    • You will be responsible for liaising with clients regularly so you must be a clear and confident communicator with good call handling and interpersonal skills.
    • Liaising and managing vendors
    • Able to complete complex administrative tasks with minimal supervision
    •  Facilitating and supporting new staff training.
    • Ad hoc duties as required to support the company and grow the brand.

    Requirements

    • One year of hands-on administrative experience in an office environment
    • Proficiency in MS Word, MS Excel and MS Outlook a must
    • Knowledge of operating standard office equipment – Photocopier, scanner, printer
    • Excellent communication skills – written and verbal
    • Ability to prioritize projects and strong problem-solving skills
    • Good research skills and attention to detail
    • Strong sense of urgency and problem-solving skills
    • Ability to describe and sell services with accuracy and patience
    • Ability to conduct extensive research on the computer
    • Ability to keep accurate records of all enquiries

    NB: Location is Marina and Salary is 40k

    Method of Application

    Applicants should send CVs to oladele.i@fadacresources.com

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